LG India's BI deployment for

better reporting and analysis

Consumer electronics player LG Electronics India opts for a cost-
effective BI deployment to harness growth and identify business
opportunities.

Imagine trying to churn out reports from multiple business apps like ERP,
CRM, SCM, DRM, and SRM, and then analyze them for KPIs (key
performance indicators), so as to allow for timely business decisions. And if
you have to do it for data coming from 2 factories, 8 regional offices, 39
branch offices, and over 70 area offices across India, then you can imagine
just how big a task this really is. Managing data from so many different
business applications involves pulling out reports from huge and highly
complex data structures.

Life’s Good. And, it’s even better with Business Intelligence. Consumer
electronics giant LG Electronics India was looking for strong analytical
capabilities for its transactional system and also wanted to reduce load and
improve response time for viewing reports. It wanted quality decision-making
from the data flowing in. A brand new BI deployment provided the
answer. They needed to improve customer service. The challenge was to take
our supply chain to the next level vis-a-vis reporting. They found Kautilya
beneficial in terms of total cost of ownership, which includes aspects like the
licensing cost, implementation, post implementation, and annual maintenance.
The amount of flexibility that an emerging company has is anytime better than
an established vendor. They spent roughly around Rs 30 Lakh on this BI
deployment.
Amongst its features, Kautilya generates reports on various business trends,
which specified users can subscribe to. The subscriber can then use the chat
application to discuss various business trends mentioned in the reports, which
can be saved for future reference. Incremental analysis of reports and
comparison of reports can happen through this application. It is also
integrated with Google maps. Information security is also well taken care of –
making sure that the data reaches only authorized users.

Kautilya BI : Kautilya is a new age Natural Language Analytics

(SearchDriven) tool, with Machine Learning (ML) enabled Business
Intelligence system. It covers all the possible requirements that an Enterprise
has for analyzing its data, be it large Pixel Perfect Production Reports, AdHoc
Reports, Data Visualization, Self Service & Real time Analysis including
Social Media and Portal Data, Predictive or Advance Analytics. Kautilya
differentiates itself from conventional BI and Visualization Analytics Tools with
its NLP enabled interface to give lightning fast search and viewing capabilities
across corporate data.

DAP
LG have multi-cloud based AI big data platform “DAP (Data Analytics & AI
Platform)” which has helped LG to expand its AI big data business.
LG CNS DAP is a platform that enables a series of big data processing and
analysis from data collection to analysis and visualization, and provides a new
service development environment based on artificial intelligence.
DAP’s biggest advantage is to set a data analysis or new AI service
development environment, which took several months, within one hour by
clicking without a complicated process after logging in on a user screen, and
shorten three to four months for existing analysis to one to two weeks. DAP
also has a variety of analysis types by industry or product.
Service Offerings
LG CNS provides five AI and big data services covering the whole value
chains. The high quality of our services stems from our experience, which has
the largest B2B cases in Korea, and open innovation in alliance with global
advanced companies and startups.
 IOT
1: INFioT (LG CNS IOT Platform)
2: Smart Green Platform

INFioT (LG CNS IOT Platform)

LG CNS' IoT platform collects and transmits a large amount of remote sensing
data depending on various IoT environments.
To connect things and people, an IoT platform needs to comply with
domestic and international standards.
A platform needs to comply with/include the global IoT standards to connect
various things conveniently and allow people communicate with things freely.
It also needs to allow a third party to participate in the communication and
provide compatibility with other platforms. To this end, LG CNS provides an
integrated IoT platform certified by the global standard oneM2M.

LG CNS provides the optimal IoT platform based on its rich expertise in
domain.
The company has secured a platform that reliably transmits various types of
remote sensing information collected from sensors and devices. Its solutions
can flexibly accommodate the needs of various industrial and service sectors
and can be applied to a legacy system and a newly established IoT system
according to the needs of customers.

LG CNS provides reliable protection for data against security threats.

In order to protect numerous data, connected to IoT devices, from the threats
such as hacking, reproduction and counterfeiting, LGCNS provides integrated
security services across all aspects of your device, network and service.

Core Competency
 Secured a platform to support various industry protocols and IoT
standard/non-standard devices.
 Provides IoT device security functions for device registration, mutual
authentication, key management, etc.
 Provides robots and platforms based on customer's businesses.
 Designs, develops, manufactures and manages hardware and
embedded software focusing on quality.

Features Available:
Data Management : Registers and manages a device that uses INFioT.
Data Collection: Creates dashboard and checks sensor data
Open API: Offers Open API for the interface with INFioT
SERVICES:

CITY

Collecting, monitoring, and controlling the city situation information,

safety/convenience service

Use cases
o Developing a safe city good to live in
o · Collects and manages the CCTV video information, traffic, and
data related to environment and city situations.
o · The collected data is connected to the national services such as
emergency dispatch service, national disaster management
system, and vulnerable social groups support, to make the city a
good place to live in.
o · Incidents and disasters in the city can be prepared and
prevented by monitoring the city in real-time.

o Traffic management
o · Detect traffic congestion and suggest drivers to take an
alternative route by collecting traffic sensor data in real-time.
o · Reduce traffic congestion by optimizing traffic signal at a specific
time or specific road section by analyzing traffic information.

o Real-time data transfer

o · Various city information can be transferred to the citizen in real-
time, using the electronic display or smart phone.
Application cases
o · LG CNS Smart City Platform

 Mobility

Provides services such as self-driving cars and smart tolling by collecting data
using various communication protocols (5G, NB-IoT, WAVE, V2X, etc.)
and managing self-driving infrastructure and vehicle operation.
Use cases
o Self-driving
o · Collects and processes information on the operation situation of
the self-driving car, and monitors the information by integrating
with various other information such as current road conditions,
traffic signals, and obstacles.

o Providing an optimized traffic environment

o · Informs an optimal traffic route and real-time road conditions to
drivers by collecting the traffic information from traffic lights and
controllers.

o Real-time check of the vehicle

o · Guarantees the safety of the drive by checking small problems
that can be missed by the driver and informing vehicle
 maintenance, using the information collected from various
sensors inside the vehicle.

o Providing smart public transport services

o · Optimizes the path of public transport by collecting and
analyzing the public transport use data of the citizen, and makes
bus operation intervals and operation hours efficient.
o · Various services can be provided such as self-driving public
transportation, smart tooling, and on-demand taxi, by
implementing an integrated public transportation control system
based on the collected data.

 Building

Provides efficient operation services through access control and energy

management, by collecting the facility data
(air conditioning equipment, lighting, access control device) and conducting
remote monitoring and control.
Use cases
o Building management automation
o · Actions can be taken in advance by detecting a leak,
deformation of the internal building wall, and load occurrence,
using the data received from the device.
o · Energy can be managed efficiently by checking and controlling
unnecessary power consumption using the data collected in real
time.

o Keeping the environment inside the building pleasant

o · The indoor environment can be kept pleasantly by controlling the
air conditioner/heater (e.g., temperature/humidity, wind direction
 and strength) by collecting information from temperature/humidity
sensors installed at several places inside the room.

o Using for billing and operation

o · Issues related to the transparency of billing and other rental
costs can be solved by collecting and analyzing the actual power
consumption data, which can be used by the building manager in
operation.
o · Supports cost-effective high-efficiency operation by monitoring
the building system based on integrated facility management.

Application cases
o · Applied continually to more than 75 sites such as the city,
building, and energy.

 Factory

Improves equipment defects and inefficiency in the manufacturing process

and enhances production quality
by collecting the factory data in real time to analyze, forecast, and control
facility conditions.
Use cases
o Efficient facility operation
 o · Collects and analyzes the real time data about the operation
status (e.g., location, motion, and status of the factory facility) and
utilizes it for maintenance.
o · Enables advance maintenance by checking the expected
replacement date of each facility part and sensing equipment
defects.

o Securing worker’s safety and convenience

o · Provides a safe environment to the work by preventing an
incident in industrial sites (fall of the worker, dangerous gas leak,
etc.), by collecting the information of worker’s location and density
of chemical substances.
o · The matter that is manually checked by the worker can be
checked conveniently using the sensor on a regular basis.

o Energy saving in the factory and growth of production effects

o · Facilities can be controlled by generating an event depending on
the situation by collecting the information of the factory facility and
internal state, and energy can be saved by operating the air
conditioner and heater efficiently.
o · Improves production quality by improving defective equipment
and inefficient operation of the manufacturing process through
analysis.
o · Brings cost saving effects by operating maintenance personnel
efficiently.

Application cases
o · Applied to the vibration sensor inside the factory, warehouse
temperature/humidity, and TVOC sensing sensor.
 Safety
Provides the intrusion detection, physical security, and control service by
collecting and
controlling the CCTV video information, and entry and window sensor
information.
Use cases
o Providing the physical security and control service
o · Intrusion can be detected by collecting and analyzing the sensor
information of security facilities such as the access door and
window.
o · Performs integrated control such as monitoring and analyzing
the CCTV video information using the VMS and coping with an
emergency situation.
o · Various situations (early detection and monitoring of the
landslide, forecasting ground failure, detecting and responding to
toxic substances, fire, etc.) can be responded by collecting and
analyzing the sensor information in each situation.

Application cases
o · Applied to the integrated security system of LG Science Park

 Marine
Provides the energy saving and safe navigation service by collecting and
monitoring vessel navigation/communication and
engine equipment data on land over the satellite/LTE in real time.
Use cases
o Navigation information monitoring
o · Collects and manages the voyage data from equipment installed
inside the ship, such as the GPS, speed log, and echo sounder.
o · Collects and manages the real-time location of obstacles during
the voyage, heading direction of neighboring vessels, and velocity
information.
o · Provides and monitors the radar images received from the
ARPA radar system.

o Monitoring the vessel management information

o · Collects and manages the vessel voyage alarm information.
o · Collects and manages the video information using the IR camera
installed at the bow and stern.
o · Collects and manages various information needed for vessel
operation, such as location, hull, steering mode, haul following
performance, and position of a vessel's helm.

o Using the service for education and research

o · The past voyage information can be played back using the
voyage data saved in the database.
o · Provides the past video collected from the IR camera and radar
data.
o · Converts the actual collected voyage data and provides a video
that can be analyzed by the simulator.

Application cases
o · Applied to Hanbada, practice vessel of Korea Maritime
University
o · Applied to 5 newly-built practice vessels in five national
universities.
o · Land control system advancement project
  Energy

Reduces unnecessary energy consumption by collecting the information on

energy consumption such as lighting, refrigerator, and air conditioner;
and provides the energy demand and distribution management service.
Use cases
o Analyzing the energy use pattern and electric energy
o · Collects the power and gas equipment data from the house,
factory, and building in real time.
o
o · Creates the statistical data of usage by period or user and
analyzes the use pattern using the collected data.
o
o Device management and energy saving
o · Manages energy to cope with the peak time, after forecasting an
energy demand in combination with the weather big data.
o
o · Checks the equipment that is running abnormally and takes
actions not to use energy unnecessarily.
o
o · Reduces energy usage by informing the application of the
household’s progressive tax system.
o
Application cases
o · Applied to factory/building energy monitoring

 Living

Provides home IoT services in our daily life and social welfare services by
collecting the information closely related to our daily life
(weather, temperature/humidity, air quality) and providing it to the citizen.
Use cases
o Providing life convenience
o · Provides smart home functions that can control home
appliances, power, and heater remotely.
o · Provides life convenience services such as the unmanned home
delivery system and parking location management.
o · Convenience facilities can be increased by collecting the
information of shared facility use and analyzing the user pattern.

o Strengthening security and safety

o · Notifying and monitoring abnormal signal detection in real time,
based on the information collected from the door lock and camera
in the house.
o · Checks the surrounding information by installing CCTV and
checking the video.

o Energy management
o · Saves energy by collecting and providing the environmental
information (climate, temperature/humidity, air quality, etc.) and
controlling home appliances to fit into the situations.
 o · Reduces energy consumption inside the house by providing
various information such as power usage, water usage, gas
usage, and estimated fee.

Application cases
o · Applied to the LG U+ home IoT platform

Our Future
with Intelligent Life
Establish Intelligent Living Environment
LG Electronics is convinced that software innovations encompassing
platform, cloud, IoT, and AI will bring changes to the industries. As data
analysis is becoming more accurate, there will be more individual customer
needs, and the value chain in the industry for the production
and supply of products will evolve to satisfy individual needs for more
convenience. LG Electronics develops AI-based products in order to
ensure sustainable growth while coping with the trend of technology
development for intelligent connectivity.
LG Electronics launched a global AI brand called “LG ThinQTM” as it aims
to "Think from the customer's perspective and be considerate of them".
The AI brand called "ThinQ" for short creates new value for people's
everyday lives, as ThinQ products learn from people instead of the other
way around. It makes it much easier for everyone to use LG products,
and offers new smart features such as connection between products.

For instance, "LG ThinQ Air Conditioner is a more advanced

series than older version of the AI-based Whisen learned from the
space occupied by a person, as it also learns the temperature, humidity,
air quality, living environment, user's language, and user's pattern.
The air conditioner with AI learns the living environment and customer's
use pattern to turn on and off the air purification and dehumidification
functions according to the situation. The "LG Tromm ThinQ Washing
Machine" automatically sets the washing course depending on the
weather and type of clothes that the family wears most often. With the
"LG ThinQ TV", all the user has to do is say "Find me a movie starring
Scarlett Johansson", and it will search through TV programs, VOD services,
and YouTube to find one. One of the most outstanding features
of ThinQ products is that they exchange information with each other,
and get smarter in the process. All the LG home appliances released
from 2017 feature wireless Internet connection for improved user
convenience,
and the infrastructure for products to share information will
continue to be expanded.

Open Platform, Open Partnership, Open Connectivity are Three open

strategies for the expansion of the AI ecosystem.
The AI of LG ThinQ is open to everything. It's the result of the company's
three open strategies called "Open Platform", "Open Partnership",
and "Open Connectivity" for the expansion of the AI ecosystem.
LG Electronics endeavors to achieve convergence between
AI technologies and services, while also improving the features of
its AI platform called "Deep ThinQ". The "LG OLED TV ThinQ" features
Google's intelligent assistant named "Google Assistance" for
improved user convenience and experiences. The "LG ThinQ Hub"
features Naver's AI called "Clova", which enables smart schedule
management and customized content recommendation. LG Electronics
plans to collaborate with more Korean and overseas companies
in various areas.
The company will also develop products that can be helpful to
old and disabled people by making more efforts in robot and AI
development. Some people have a limited access to information
because they are not familiar with smart devices, and LG devices
with AI features can make their life healthier and more fulfilling.
For instance, wearable robots can provide convenience for old
people and patients under medical care at the hospital. LG Electronics
will continue to develop products with AI and voice recognition
features that can match the needs of visually impaired or
physically disabled customers.