Robinsons Bank, Inc.

Terms and Conditions

Online and Mobile Banking Service Terms and Conditions

Effective October 23, 2017

Please read carefully the Terms and Conditions which will govern your use of the Online Banking Service
and/or Mobile Banking Service (Online Banking Service) of Robinsons Bank Corporation (Robinsons
Bank). Your access and use of the Online Banking Service signifies your acceptance to be bound by the
Terms and Conditions herein. You may print the Terms and Conditions and/or access it again in the
future via our Online Banking Service or by contacting your preferred Robinsons Bank branch.

Terms and Conditions

The Terms and Conditions herein contain the provisions applicable to your use of the Online Banking
Service.

The Terms and Conditions are in addition to applicable Account Agreement and/or other rules that may
apply to your Account with us. In case of conflict between the Terms and Conditions and any terms of
any applicable Account Agreement and/or other rules that may apply to your Account/s, the provisions
of this Terms and Conditions shall prevail.

By using our Online Banking Service, you acknowledge that you have received, understood and agreed
to be bound by the Terms and Conditions herein and by all Account Agreement and/or other rules that
may apply to your Account/s with us, which shall be incorporated herein by reference.

The Terms and Conditions herein may be amended from time to time. We will provide notice of any
change, as may be required by applicable laws.

Your access and use of the Online Banking Service signifies your acceptance to be bound by the Terms
and Conditions herein, and your acknowledgment and authorization to disclose relevant information to
the Bangko Sentral ng Pilipinas (BSP), Credit Information Corporation (CIC), Credit Management
Association of the Philippines (CMAP), Negative File Information System (NFIS) and/or other regulatory
bodies whose reporting is mandated by law, rules and regulations. Moreover, you hereby consent to our
collection, processing and data sharing of your personal information, with our parent company,
subsidiaries, affiliates, or third party service providers in relation to your access and use of the Online
Banking Service, conformably with Republic Act No. 10173 or the Data Privacy Act of 2012.

Definition of Terms Used

Account means your bank account(s), credit card account(s), loan/facility account(s), depository
account(s) and/or any other type of account(s), maintained with us which are eligible Account/s for
purposes of use in the Online Banking Service.

Account Agreements means the terms and conditions applicable to your Account/s.

Terms and Conditions means provisions contained herein.

Mobile device means a mobile phone that is able to access the Online Banking Service. Your Mobile
device may also be the Mobile phone you register to receive the One Time PIN (OTP).

Online Banking Service means the Online Banking Service and/or the Mobile Banking Service.

We, us and our mean the Robinsons Bank.

You and your means each person who is an owner, signer, or has unrestricted withdrawal rights of a
deposit account or, as applicable, a borrower under a credit account.

Access and Use

To access the Online Banking Service, you must have at least one (1) eligible Robinsons Bank Account
and a valid email address and mobile number.

You may register in the Online Banking Service by accessing www.robinsonsbank.com.ph and clicking on
the Personal Banking link. If you have an ATM, Debit, or Credit Card, you may self-enroll by clicking on
the Online Activation option. We will ask you to provide us with your card number and your PIN to
authenticate you. If you do not have an ATM, Debit, or Credit Card, you may enroll by clicking on Branch
Activation.

If at any time you cease to have an eligible Account or if your mail or email address and/or mobile
number is invalid or outdated, we reserve the right to deny you access to the Online Banking Service.

We have bank products where we automatically pre-register you for the Online Banking Service. You will
be given notice should we automatically pre-register you to the Online Banking Service.

The Online Banking Service is accessible via web, mobile, and mobile application. The Online Banking
Service via web and mobile is browser-based, which means you do not need to download any software
to access your Account/s, all you need is a compatible browser. The Online Banking Service via mobile
app is an application-based service for bank approved mobile devices.

You are allowed access to the Online Banking Service twenty-four (24) hours a day, seven (7) days a
week. However, at certain times, some or all services may not be available due to system maintenance,
telecommunication or electrical network failure, or other causes which may be beyond our control.
By using the Online Banking Service, you acknowledge that you will be liable for any misuse of your
Account/s or failure to observe the Terms and Conditions herein.

Joint Accounts

Each Joint Account Holder can register for the Online Banking Service and will have separate login
credentials to access and use the Online Banking Service, as well as the Mobile Banking Service.

If the joint account is an "and" Joint Account (operated by joint signing authority), each Joint Account
Holder may be able to view, but will not have transactional capability over such account through the
Online Banking Service. If the joint account is an "or" Joint Account (operated by a single signing
authority) each Joint Account Holder will be able to view such account through the Online Banking
Service and transact, give, authorize or initiate transactions in relation to such account, which we may
choose to act upon. Regardless whether it is and “and” or “or” Joint Account, each Joint Account Holder
shall be jointly and severally liable for any account transaction.

By using the Online Banking Service, each Joint Account Holder is deemed to have consented to our
disclosure of your Information to any of your Joint Account Holder(s).

Security

You should use care when choosing your User ID and Password. We recommend that you avoid easily
guessed words and numbers that can easily be associated with you, such as your date of birth, phone
number, driver's license number, or part of your name. Your User ID and Password are exclusively for
your use. You agree to take reasonable precautions to safeguard your User ID and Password. You also
agree to never leave your computer unattended while using the Online Banking Service and always exit
the Online Banking Service by logging out after each use.

You may change your Password at any time as deemed necessary through the Change Password
function of the Online Banking Service.

If you enter your password incorrectly for three (3) consecutive times, access to the Online Banking
Service may be suspended. You may reset your password using the Reset Password function on the login
page or contact our Customer Care Center at (+632) 637-2273 for assistance.

Your User ID and Password will identify and authenticate you to us when you use the Online Banking
Service. You authorize us to allow any transaction or act on any instructions received on an Account for
which the correct User ID and Password have been provided.

You acknowledge and agree that you are responsible for all transfers and payments you make using the
Online Banking Service and for paying any and all late charges or penalties. You also acknowledge and
agree that, if you permit another person or persons to use the Online Banking Service or give them your
User ID and Password, you are responsible for any transfer or payment that person has made from your
Account.

If you suspect that your access to the Online Banking Service has been breached, your mobile device has
been lost, stolen or misused, the mobile phone you use to receive SMS Codes has been lost, stolen or
misused, or an unauthorized transaction has occurred, you must:

call our Customer Care Center immediately;

change your Password; or

unregister the lost or stolen mobile device.

Any instruction/s and/or request/s we have received and has/have identified by the use of your User ID
and Password, prior to informing us of such breach or unauthorized disclosure shall be deemed to have
been issued by you notwithstanding that such instruction/s and/or request/s may have been issued by a
third party, whether authorized or otherwise, and that you shall be bound by and be responsible for any
such instruction and request to the extent permitted by law.

We may tell you to use a new Password to access your Account for security reasons or if we have
suspended, restricted or blocked your access to the Online Banking Service.

If you use the Mobile Banking Application (“Mobile Banking App”), you have the option to activate
fingerprint sign-in (if your mobile device allows control access) using any fingerprint that you store in the
mobile device. If you wish to use the fingerprint sign-in, you should ensure that only your fingerprint is
stored on the mobile device. Each time the mobile device registers a fingerprint sign-in to authorize any
transactions through the Mobile Banking App, you instruct us to perform those transactions.

It is your responsibility to ensure that any electronic device you are using to access the Online Banking
Service is protected and secured, ensuring that it does not have any viruses or any form of program
capable of recording sensitive information.

For certain transactions to be processed, we will send a One-Time PIN (OTP) by SMS to your registered
mobile number, and you will need to promptly enter the OTP in the Online Banking Service.

We recommend that you register a mobile number that is active and is used only by you. If you update
your mobile number, we will send an SMS to both the old and the new numbers.

You may need to enter the OTP for each of the following transactions:

Login;

Real-time Transfer to Other Bank;

Transfer to Other Bank via RTGS, PDDTS, and SWIFT;

Update Contact Information;

Any other feature that may be deemed to require additional authentication based on our security
controls and monitoring.

We do not charge you a fee for sending an OTP to your mobile phone. However, your mobile phone
service provider may impose fees and charges, including fees and charges for sending and receiving SMS
messages. The payment of any such fees and charges is the responsibility of the mobile phone account
holder.

If you downloaded the Mobile Banking App, you may enable the OTP Generator function. Once enabled,
the OTP will not be sent to you via SMS. You must use the OTP generated from the Mobile Banking App
when it is required. You can also turn off the OTP Generator and the OTP will be sent to you via SMS.

Non-Financial Services

The following are the non-transactional services available via the Online Banking Service:

Account Balance Inquiry. You may view your Account information (such as balances) and view up to six
(6) months of transactions for eligible Accounts. If you set up Quick Balance on your mobile device, you
can view the balances for your chosen Accounts without signing into Mobile Banking each time. The
information will be viewable by anyone who has access to your mobile device. You can also turn off
Quick Balance through Online Banking for your security.

Statement of Account. You may view, download, and print up to twelve (12) months of the official bank
statement for eligible Accounts. The downloaded Statement of Account is in PDF format.

Account Opening

You may open the following Accounts through the Online Banking Service which shall be subject to
separate terms and conditions upon opening:

Virtual Savings Account

Savings Account with ATM/Debit Card

Virtual Time Deposit Account

Additional Account Enrollment. Eligible accounts under your name may be enrolled to have access to
and use the Online Banking Service.

Report Lost Card. You can suspend the use of your ATM/Debit card as of the date and time of your
request, provided that you have entered the required information.

Change Password
You may change your password by going to the Profile Maintenance option of the Online Banking
Service at any time. You will be asked to enter your old password for security. The new password must
comply with the password policies set by us.

Your password will automatically expire after ninety (90) days. If you choose to waive the password
change, you may continue to use your current password.

Updating your contact details

Email address - You agree to keep your email address current. You may update your email address in the
Customer Information page under Profile Maintenance in Online Banking. If you do not provide us with
a correct email address, we may not be able to provide you access to the Online Banking Service and you
may not receive important information regarding your Online Banking Account from us.

Mobile phone number - We may use your Mobile phone number to send you the One Time PIN (OTP)
and any information relevant to the Online Banking Service. When you change your mobile number, you
will need to enter the OTP sent via SMS to your old mobile phone number. If you do not provide us with
your correct mobile phone number, you may not be able to access the Online Banking service.

Financial Services

Order Checkbook. You can order checkbooks for your enrolled checking account. Your selected funding
Account shall be automatically debited the total cost of the ordered checkbook/s. The checkbook/s your
ordered shall be available at the preferred pickup branch after two (2) weeks from the time your
checkbook order instruction was received.

Payments and Transfers

We shall not be responsible for any charges imposed on you or any other action taken against you by a
payee arising from the non-processing of your instruction due to any of the following
reasons/conditions:

Incorrect Account Information, including but not limited to incorrect Account Number, Account Name,
and the Payment Amount;

Insufficient funds;

Closed Account, Hold Account or Dormant Accounts;

A court order or competent authority prohibits the Account from being involved in a financial
transaction; or

Circumstances beyond our reasonable control (such as fire, flood or improper transmission or handling
of payments by a third party) to prevent the completion of the transaction, despite reasonable
precautions taken by us.
Payment or transfer from a Robinsons Wallet (RWallet) Card are not permitted via Online Banking
Service.

For immediate transfer or payment, the amount of the payment instruction including the applicable
charges and fees are deducted from your Account where the payment came from and will be added to
the Account where it is transferred. The Account must have sufficient funds to cover the amount of the
payment instruction plus charges and fees as applicable.

Applicable charges and fees shall be disclosed prior to your confirmation of the payment instruction.

We are under no obligation or liability to proceed with the processing of a payment instruction unless
and until your Account has sufficient funds. Only cleared and withdrawable balances shall be
considered.

Intrabank Fund Transfer. You may transfer funds of the same currency between enrolled eligible
Accounts that are accessible through the Online Banking Service under your name.

Cross-Currency Intrabank Fund Transfer. You may transfer funds from your enrolled foreign
denominated Account to your enrolled Peso denominated Account. Our prevailing buying rate shall be
used to convert the amount from the foreign denominated Account to the Peso denominated Account.
The converted Peso value shall be transferred to your enrolled checking or savings account. This
transaction is not applicable for conversion of a peso denominated Account to a foreign currency
Account.

Intrabank Third Party Fund Transfer. You may transfer funds from your enrolled eligible Account to any
Account of the same currency.

Real-Time Low-Value Interbank Transfers. You may transfer funds from your enrolled eligible Peso
denominated Account to any participating bank’s account. This transaction shall be subject to applicable
bank charges and service fees, as determined by us, which shall automatically be debited from your
Account. The fee will not be refunded if the payment is rejected or otherwise not received by the
recipient.

Interbank Fund Transfer via RTGS

You may transfer funds from your enrolled US Dollar Account to any non-BancNet member bank
account. This transaction shall be subject to applicable bank charges and service fees, as determined by
us, which shall automatically be debited from your Account. The fee will not be refunded if the payment
is rejected or otherwise not received by the recipient.

The payment instruction must be submitted to us before the specified cut-off time on a Banking Day to
be settled with the financial institution of the payee’s account by close of business on the same Banking
Day.
Your payment instruction will be reviewed as part of our fraud prevention process, and may be held
until further confirmation is received by you. If necessary, we will make attempts to confirm the
payment instruction with you either by telephone or email. You agree to respond to us at your earliest
convenience to avoid any delay in processing your payment instruction.

Interbank Fund Transfer via PDDTS

You may transfer funds from your enrolled US Dollar Account to any eligible foreign denominated
account of a domestic bank. This transaction shall be subject to applicable bank charges and service
fees, as determined by us, which shall automatically be debited from your Account. The fee will not be
refunded if the payment is rejected or otherwise not received by the recipient.

The payment instruction must be submitted to us before the specified cut-off time on a Banking Day to
be settled with the financial institution of the payee’s account by close of business on the same Banking
Day.

Your payment instruction will be reviewed as part of our fraud prevention process, and may be held
until further confirmation is received by you. If necessary, we will make attempts to confirm the
payment instruction with you either by telephone or email. You agree to respond to us at your earliest
convenience to avoid any delay in processing your payment instruction.

Wire Transfer

You may transfer funds from your enrolled eligible foreign denominated Account to any eligible foreign
bank account. This transaction shall be subject to applicable bank charges and service fees, as
determined by us, which shall automatically be debited from your Account. The fee will not be refunded
if the payment is rejected or otherwise not received by the recipient.

The payment instruction must be submitted to us before the set cut-off time on a Banking Day to be
settled with the financial institution of the payee’s account within two (2) Banking Days. However, we
cannot guarantee this, and in some circumstances the transaction may be settled longer. Payment
instructions received after the set cut-off time may not be processed until the next Banking Day.

If a cross-currency payment was transmitted, the payment instruction amount will be converted to the
applicable foreign currency, using the foreign exchange rate of our correspondent bank at the time of
making the payment.

Your payment instruction will be reviewed as part of our fraud prevention process, and may be held
until further confirmation is received by you. If necessary, we will make attempts to confirm the
payment instruction with you either by telephone or email. You agree to respond to us at your earliest
convenience to avoid any delay in processing your payment instruction.

The services of other financial institutions may be used to carry out the payment instruction. Other
financial institutions involved in carrying out a payment instruction (such as the recipient’s financial
institution or any intermediary financial institution where we do not have a direct relationship) may
impose fees, charges and cross-currency conversions. Any overseas financial institution handling charges
will be borne by the recipient of the payment instruction and deducted from the payment amount. We
do not have any control over the amount and nature of the fees that these institutions may charge.

If a payment instruction is returned by an overseas financial institution, we will credit your Account with
the currency equivalent of the amount received, at our prevailing buying rate of exchange for that
currency on the date we credit your Account.

Bills Payment. You may pay your bills due to various accredited institutions by debiting the amount from
your enrolled checking or savings account, and other eligible accounts that may be allowed in the future.

Loan Payment. You can pay your Robinsons Bank Loan Account by transferring the amount from your
enrolled eligible CASA or Robinsons Bank Credit Card Account to your enrolled Loan Account, provided
that your Loan Account is not in past due status. Your payment shall be reflected to your Loan Account
on the next Banking Day. In the event that your loan payment was successful despite being in past due
status, your loan payment shall not constitute any waiver of rights on our part.

Delayed Payments. We will endeavor to process all payment instructions initiated through the Online
Banking Service promptly but there may be delays that are caused by factors beyond our control. If you
are reasonably aware that there are technical problems affecting an instruction, our liability is limited to
correcting any errors and refunding any fees that may have been charged to you as a result of any delay
for the particular transaction.

Scheduled Payments (except Interbank Transfers and Wire Transfers)

You can ask us to schedule a payment instruction up to twenty-four (24) months in advance as either a
one-time payment or a recurring payment. We recommend that you check the status of your payment
instructions after the scheduled payment date to ensure that it was successfully completed.

You need to ensure that there is sufficient balance on the source account during the start of day for any
scheduled payment.

A scheduled payment may not be successfully processed if:

there is an insufficient available balance in the Account at the scheduled time and date of the
transaction; or

the payment will exceed the daily limit for the payment method (if applicable); or

an invalid Account is selected.

You may cancel or edit the amount of a scheduled payment that is still pending. A change to the
scheduled payment will change the other scheduled payments to the same payee or the Recurring
payment arrangement. Once a payment instruction has been processed, it cannot be cancelled or
edited.
Daily Limits. There is a Daily Payment Limit or the maximum amount you may transfer from your
Accounts per day. You will not be allowed to make any payment or transfer if you exceed the Daily
Payment Limit. The default Daily Payment Limit for each Account for each service is Pesos: Two Hundred
Thousand (Php 200,000.00) or its equivalent per day.

Contacting You Electronically

We may use your email address and/or mobile number to advise you of any enhancement or changes to
the Online Banking Service as well as about other products and services offered by us.

You agree that we may respond to any communication you send to us with an electronic
communication, regardless of whether your original communication to us was an electronic
communication. You should not rely on the email if you need to communicate with us immediately. We,
therefore, strongly suggest that you report all matters requiring immediate attention (for example,
reports of alleged unauthorized transfers or errors) by calling our Customer Care Center at (+632) 637-
2273. We may, however, require you to provide us with written confirmation of any verbal or electronic
notice of alleged error.

Other than alerts and verification emails and/or SMS, we will not send to you, and we strongly suggest
that you do not send to us, any confidential information about your Account via the public internet as it
is not necessarily secure. We will not send you email and/or SMS requesting confidential information
such as account numbers, PINs, or passwords. If you receive such an email and/or SMS purportedly from
us, do not respond to the email and notify us by calling our Customer Care Center or forwarding the
email to us (including the header information) via our email address C3@robinsonsbank.com.ph.

Charges and Fees

There is no fee for accessing the Online Banking Service. However, fees and charges may apply for the
processing of some transactions.

We reserve the right to and may at our sole discretion, charge and revise from time to time the
applicable fees in relation to your use of the Online Banking Service. We will give reasonable notice to
you of the rates and other relevant information on any fees before they become effective provided that
the variation is within our control. The obligation to give you advance notice does not apply if variations
are required in an emergency or where it is not practical to give such advance notice.

The corresponding fee will be displayed prior to processing a transaction. You may proceed or cancel the
transaction at this point. The nominated funding account will be charged of the corresponding fees at
the time of processing the transaction.
You authorize us to debit your Account for all fees for the provision and/or use (authorized or
unauthorized) of the Online Banking Service.

Suspension and Termination

We may deny you access to the Online Banking Service without giving any reason or any prior notice
should we reasonably believe your access should be suspended or terminated. This includes where we
believe that there is a risk of fraud or security breach, or where you have not accessed the Online
Banking Service for a period of six (6) months or more.

You may terminate your use of Online Banking Service at any time by giving us written notice or calling
our Customer Care Center.

If we need to carry out maintenance or improvement work to any of the Online Banking Service or if we
are required to do so by circumstances beyond our control, we may have to withdraw or suspend the
particular service/s so that it ceases to be available to any of our customers. If we do this, we will give
you prior notice by either putting a notice on our Website/App or via email, letter or text. We may be
unable to give you prior notice if the maintenance or repair work is urgent and important or due to
circumstances beyond our reasonable control.

Changes to these Conditions

The information in this document is subject to change. We may modify, amend, or revise the Terms and
Conditions herein from time to time. You will be given notice of the modifications, amendments, or
revisions.

We may give you notice in any of the following ways: a notice displayed on the log on page of Online
Banking, via the App, by post, email, text or by any other means that we may deem necessary.

Continued use of the Online Banking service thereafter will constitute acceptance of the modifications
and revised Terms and Conditions.

Consent to Disclosure/Provision of Information

By applying for or using the Online Banking Service, you acknowledge and accept that disclosure of your
Information to our Affiliates or Participants or such other third party for the purpose of providing you
with the Online Banking Service. Such disclosure and use of information may be necessary or inevitable
for the purposes of giving effect to any Electronic Instruction from you and/or facilitate or enable your
use of the Online Banking Service. Failure to allow such disclosure, access to or use of your Information
may result in our inability to offer or continue to offer Online Banking Service to you.
You will provide us with any information or documentation that we may reasonably request relating to
your use of the Online Banking Service and shall cooperate with us in any related investigation or
litigation.

Our authority to collect, use or disclose Information as set out in Clause 12.1 shall survive the
termination of the Online Banking Service, and our rights and abilities under Clause 12.1 shall be in
addition to and without prejudice to our other rights of disclosure pursuant to the Account Opening
Terms and Conditions and Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012.

Neither we nor any of our personnel shall be liable for any loss or damage suffered by you or any user as
a result of any disclosure of any information which you have consented to us collecting, using or
disclosing or where such collection, use or disclosure is allowed under the applicable laws in the
Philippines.

Other Agreements

You accept full responsibility for monitoring all information and transactions available to you through
the Online Banking Service. You shall notify us immediately if you become aware of any inaccurate
information in our records or instruction history. You agree that we will not be liable for any loss
whatsoever if you fail to notify us of any such inaccurate information, or if you do notify us, the
circumstances were such that we could not reasonably avoid or have avoided such loss from occurring.

You agree to read and comply with the Terms and Conditions herein before availing of the Online
Banking Service.

You hold us, our stockholders, directors, officers, employees, and representatives free and harmless, as
well as agree to indemnify us, from any and/or all liabilities, claims, damages, suits of whatever nature,
arising out of and/or in connection with your enrollment and instructions initiated through the system
using your User ID and Password, including any errors inadvertently committed, any computer-related
errors resulting to our failure to effect any transactions that you initiated through the system. We will
not be held liable for any losses, resulting from circumstances beyond its reasonable control, including
but not limited to, failure of electronic or mechanical equipment or communication lines or other
interconnection problems, severe weather, earthquakes, floods or other such events.

You agree to waive any bank secrecy rights under Republic Act No. 1405, as amended, Republic Act
6426, as amended, Section 55.1(b) of Republic Act No. 8791 and any and all other laws on the
confidentiality of bank deposits.

All terms and conditions of your existing Savings/Current Account/s with us insofar as not inconsistent
herewith shall remain in full force and effect.
You agree that where particular transactions, products and services are subject to specific terms and
conditions that you entered into with us, insofar as not inconsistent herewith, or that are applicable
from time to time, such terms and conditions shall take precedence.

This arrangement shall be governed by all applicable rules and regulations of the Bangko Sentral ng
Pilipinas (BSP).

The Terms and Conditions that you entered into herein, together with the addenda, schedules, other
written agreements and applicable rules and regulations of Robinsons Bank represent your common
understanding and agreement thereto. If any portion in this Terms and Conditions is found to be
unenforceable, all remaining portions shall remain in full force and effect.

By clicking on the Submit button, you acknowledge that you have read, fully understood, and agreed to
be governed by the Terms and Conditions herein. You further provide consent and authorization to the
collection, use, processing, and data sharing of your personal information by the Bank, its parent
company, subsidiaries, affiliates, and third party service providers in relation to this Agreement and
other products and services of the Bank, subject to the provisions of Republic Act No. 10173 or the Data
Privacy Act of 2012.

I have read, fully understood and agreed to the Terms and Conditions herein. I further consent and
authorize the Bank, its parent company, subsidiaries, affiliates, and third party service providers to the
collection, use, processing, and data sharing of my personal information in relation to this Agreement
and other products and services of the Bank, subject to the provisions of Republic Act No. 10173 or the
Data Privacy Act of 2012.

Robinsons Bank Corporation ©2017. All Rights