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ITIL Stages, Processes, and Sub-Processes


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ITIL Stages, Processes, and Sub-Processes – J.D. Meier's Blog https://blogs.msdn.microsoft.com/jmeier/2012/01/29/itil-stages-processe...

stages, processes, and sub-processes.  According to Wikipedia, “ITIL describes procedures, tasks and /jmeier/2015/08/17/30-
checklists that are not organization-specific, used by an organization for establishing a minimum level of day-sprints-for-personal-
competency.”   You can find an explanation of the ITIL processes at the ITIL Wiki (http://wiki.en.it- development-change-
processmaps.com). yourself-with-skill/)
40 Hour Work Week at
If you’re doing any sort of IT work, it helps to know the lay of the land.  What better way to know the lay
Microsoft
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Here is a map of the ITIL Stages and the ITIL Processes within each. microsoft/)
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Risk Management The Power of Blue Books
Capacity Management for Platform Impact
Availability Management (https://blogs.msdn.microsoft.com
IT Service Continuity Management /jmeier/2010/03/06/the-
Information Security Management power-of-blue-books-
Compliance Management for-platform-impact/)
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Service Operation Event Management leader-or-at-least-look-
Incident Management like-one/)
Request Fulfillment Why We Feel
Access Management Unproductive
Problem Management (https://blogs.msdn.microsoft.com
IT Operations Control /jmeier/2012/08/02/why-
Facilities Management we-feel-unproductive/)
Application Management Your New Technical Skills
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Definition of CSI Initiatives
Monitoring of CSI Initiatives
Digital
Processes and Sub-Processes Transformation
Here are the core ITIL v3 Stages: All Digital Transformation
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Service Design /jmeier/category/digital-
Service Transition transformation/)
Service Operation Digital Transformation
Continual Service Improvement Defined
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Here is a map of the ITIL Processes and Sub-Processes organized by ITIL v3 stages: /jmeier/2016/04
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transformation-defined/)

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ITIL Stages, Processes, and Sub-Processes – J.D. Meier's Blog https://blogs.msdn.microsoft.com/jmeier/2012/01/29/itil-stages-processe...

Service Strategy Strategy Management for IT ·Strategic Service Assessment Digital Transformation
Services Service Strategy Definition Explained
Service Strategy Execution (https://blogs.msdn.microsoft.com
/jmeier/2016/05
Service Portfolio Management Define and Analyze new or changed Services
/10/digital-
Approve new or changed Services
transformation-
Service Portfolio Review
explained/)
Demand Management Digital Transformation
Financial Management for IT Financial Management Support Books
Services Financial Planning (https://blogs.msdn.microsoft.com
Financial Analysis and Reporting /jmeier/2016/05
Service Invoicing /18/digital-
transformation-books/)
Business Relationships Maintain Customer Relationships Dual-Speed IT
Management Identify Service Requirements (https://blogs.msdn.microsoft.com
Sign up Customers to Standard Services /jmeier/2014/11
Customer Satisfaction Survey /07/dual-speed-it-drives-
Complaints Management digital-business-
Service Design Design Coordination Design Coordination Support transformation-and-
Service Design Planning improves-it-business-
Service Design Coordination and Monitoring relationships/)
Technical and Organizational Service Design How To Connect IT to
Service Design Review and RFC Submission Business
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Service Catalogue Management /jmeier/2014/11
Service Level Management Maintenance of the SLM Framework /06/how-to-improve-
Identification of Service Requirements the-it-business-
Agreements Sign-Off and Service Activation relationship/)
Service Level Monitoring and Reporting Microsoft Stories of
Risk Management Risk Management Support Digital Transformation
Business Impact and Risk Analysis (https://blogs.msdn.microsoft.com
Assessment of Required Risk Mitigation /jmeier/2016/02
Risk Monitoring /18/microsoft-stories-of-
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Capacity Management Business Capacity Management transformation/)
Service Capacity Management Re-Imagine Customer
Component Capacity Management Experience
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Availability Management Design Services for Availability
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/24/satya-nadella-on-
Architecture Management Application Framework
digital-transformation/)
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Agile Development
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Method
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3 of 10 5/21/2019, 10:33 AM
ITIL Stages, Processes, and Sub-Processes – J.D. Meier's Blog https://blogs.msdn.microsoft.com/jmeier/2012/01/29/itil-stages-processe...

Supplier Management Providing the Supplier Management /06/agile-architecture-


Framework method.aspx)
Evaluation of new Suppliers and Contracts Agile Content
Establishing new Suppliers and Contracts Development
(https://blogs.msdn.microsoft.com
Processing of Standard Orders /jmeier/2008/07
Supplier and Contract Review /22/agile-guidance/)
Contract Renewal or Termination Agile Life-Cycle Frame
Service Change Management Change Management Support (https://blogs.msdn.microsoft.com
Transition Assessment of Change Proposals /jmeier/2012/08
RFC Logging and Review /19/agile-life-cycle-
Assessment and Implementation of frame/)
Emergency Changes Agile Performance
Change Assessment by the Change Manager Engineering
Change Assessment by the CAB (https://blogs.msdn.microsoft.com
Change Scheduling and Build Authorization /jmeier/2012/08
Change Deployment Authorization /19/agile-performance-
Minor Change Deployment engineering/)
Post Implementation Review and Change Agile Security
Closure Engineering
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Change Evaluation Change Evaluation prior to Planning /jmeier/2010/02
Change Evaluation prior to Build /22/agile-security-
Change Evaluation prior to Deployment engineering/)
Change Evaluation after Deployment ALM Categories at a
Project Management (Transition Project Initiation Glance
Planning and Support) Project Planning and Coordination (https://blogs.msdn.microsoft.com
Project Control /jmeier/2012/10/03/alm-
Project Reporting and Communication categories-at-a-glance/)
Customer-Connected
Application Development Development
Release and Deployment Release Management Support (https://blogs.msdn.microsoft.com
Management Release Planning /jmeier/2010/11
Release Build /10/customer-
Release Deployment connected-engineering-
Early Life Support cce/)
Release Closure Roles on Agile Teams
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Service Validation and Testing Test Model Definition
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Release Component Acquisition
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teams/)
Service Acceptance Testing
The Art of the Agile
Service Asset and Configuration Configuration Identification Retrospective
Management Configuration Control (https://blogs.msdn.microsoft.com
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Knowledge Management
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Service Event Management Maintenance of Event Monitoring
Operation Mechanisms and Rules
Agile Results
Event Filtering and 1st Level Correlation
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7 Days of Agile Results
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10 Big Ideas from Agile
Results

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ITIL Stages, Processes, and Sub-Processes – J.D. Meier's Blog https://blogs.msdn.microsoft.com/jmeier/2012/01/29/itil-stages-processe...

Incident Management Incident Management Support (https://blogs.msdn.microsoft.com


Incident Logging and Categorization /jmeier/2012/11/25/10-
Immediate Incident Resolution by 1st Level big-ideas-from-getting-
Support results-the-agile-way/)
Incident Resolution by 2nd Level Support 10 Productivity Tools
Handling of Major Incidents (https://blogs.msdn.microsoft.com
Incident Monitoring and Escalation /jmeier/2015/11/26/10-
Incident Closure and Evaluation personal-productivity-
Pro-Active User Information tools-from-agile-results/)
Agile Results on a Page
Incident Management Reporting (https://blogs.msdn.microsoft.com
Request Fulfillment Request Fulfillment Support /jmeier/2012/08
Request Logging and Categorization /04/agile-results-on-
Request Model Execution a-page/)
Request Monitoring and Escalation Agile Results Refresher
Request Closure and Evaluation (https://blogs.msdn.microsoft.com
/jmeier/2015/03
Access Management Maintenance of Catalogue of User Roles and /25/agile-results-
Access Profiles refresher/)
Processing of User Access Requests How I Use Agile Results
Problem Management Proactive Problem Identification (https://blogs.msdn.microsoft.com
Problem Categorization and Prioritization /jmeier/2013/04
Problem Diagnosis and Resolution /27/how-i-use-agile-
Problem and Error Control results/)
Problem Closure and Evaluation How To Adopt Agile
Major Problem Review Results
Problem Management Reporting (https://blogs.msdn.microsoft.com
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IT Operations Control /13/how-to-adopt-
Facilities Management getting-results-the-agile-
Application Management way/)
Technical Management Monthly Planning with
Continual Service Review Agile Results
Service (https://blogs.msdn.microsoft.com
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Process Evaluation Process Management Support /14/monthly-planning-
Process Benchmarking with-agile-results/)
Process Maturity Assessment The Values of Agile
Process Audit Results
Process Control and Review (https://blogs.msdn.microsoft.com
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Definition of CSI Initiatives
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