June 4, 2019

Ms. Cathrina Tamtanco

Leasing Manager
SM San Fernando Downtown
Pampanga, Philippines

Dear Ms. Cathrina,

Greetings!

This refers to our PRO+ECH Kiosk in SM San Fernando Downtown, we started last February 15, 2018
we’ve all known that we encounter already the two season of the year which is peak and lean season.
Sadly, since we started every time we presented our monthly business review PRO+ECH SM San
Fernando Downtown is the only branch presented losses from the day we started.

As part of PRO+ECH marketing effort and sales strategies we made in order to create awareness and add
more foot traffic to visit our kiosk. We have plenty of promotions such freebies, buy one take one, sale up
to 70% off, and more however the branch didn’t catch up the monthly expense vs. actual sales.

We carefully study that the location of kiosk as well as the mall itself and we gathered some reason why
we didn’t catch up the monthly expense vs. actual sales;

1. Very Low foot traffic in Cyberzone

2. Low inquires
3. Location is not more visible

As a matter of fact, we deployed our top OIC and staff to PRO+ECH SM San Fernando Downtown but
they requested to reassign to the other branch due to very low foot traffic and they can’t achieve their
monthly target.

As one of our partner we really want to continue the business but if these case our fear not renew the lease
contract, but we strongly believed that we have a chance to cover the expense if you will grant our request
a RENTAL DISCOUNT in order to continue our business.

Your optimistic feedback is much appreciated.

Sincerely Yours,

Jayson Carreon
General Manager

Noted by:
Edlyn Carreon
Owner