|_11 service And Architecture Simpl x ITIL: Key Concepts and Summary 277063 Views 10 Comire The ITIL (information Technology Infrastructure Library) has become the de facto standard in IT Service Management. ITIL helps organizations across industries offer their services in a quality-driven and economical way. The framework’s most recent version, published in 2011, is only a progressive update that further refines an existing body of IT Service best practices Whether you're already on your certificatior| 4 there! Are you looking for | field ey T Service, before commencing full-fledged ©” yT1,@ Foundation certification? to learn the basic concepts and terms of ITIL th an ore components of the exam.IT Service And Architecture ~ + Services: It is a means of delivering value to customers without requiring the customer to own specific costs and risks. + Service Management: It is a set of specialized capabilities for delivering value to customers in the form of services. + Service Assets: Service Assets or assets refer to the ‘resources’ and ‘capabilities’ which a Service Provider must allocate in order to offer a service. + Value, Utility and Warranty: The value of a service consists of two components: utility and warranty. Services must offer both utility and warranty in order to have value. Utility, also called ‘fitness for purpose’, refers to the ability of the service to remove constraints or increase the performance of the customer. Warranty, also called ‘fitness for use’ is the ability of the service to operate reliably. + Processes: Processes are structured sets of activities designed to achieve a specific objective. The four basic characteristics of processes are: a. They transform inputs into outputs b. They deliver results to a specific customer or stakeholder c. They are measurable d. They are triggered by specific events + Functions: Functions are self-contained subsets of an organization intended to accomplish specific tasks. They usually take the form of a team or group of people and the tools they use. + Roles: Roles are defined collections of specific responsibilities and privileges. Roles may be held by individuals or teams. + Resources: Resources are the raw materials which contribute to a service, such as money, equipment, time, staff ete. + Capabilities: Capabilities are the specialized skills or abilities an organization applies to resources in order to create value, The ITIL Service Lifecycle Hitthere! Are you looking for 1 ITIL® Foundation certification? The entire framework of ITIL is divided intoIT Service And Architecture . + ITIL Service Transition + ITIL Service Operation + ITIL Continual Service Improvement These components form the skeleton of the ITIL SERVICE LIFECYCLE Cea eaticy Po rcecus UL uCs ECC ug Seen aes Guts ce ie eae) DUS a eet 9 g¢ DOr BS Fs t CI nals are os Fulfillment NC Tiod Sale Chg eee eau Ua ug ee a ae ae Lies Configuration Dr elas Prat el uals ELT aL eel preg Ure as Hitthere! Are you looking for ITIL® Foundation certification?