The authority delegated to the managers of the branch is limited.

They have to take

permission of the higher authority for almost every action. Same was the case in BOK
university road where the manager had to take permissions form the higher authority
for small affairs.

9.9 Role of Presentation:

As it is said, "The first impression is the last impression", BOK branches of the
internal and external outlook is to improve. Private Banks are very good in this field,
as it BOK branches should pay attention to the internal and external outlook is
necessary to compete with them. By his personality and attitude so you can attract
customer’s officers should be dressed smartly.
As far as the outlook of BOK Haripur branch is concerned it quite attractive. Need to
improve the only thing his client's handling of branch officers and the inner fabric is
Outlook. They should be properly prepared. Everything is where it attractive for
customers to come to a bank is a delight. Improvement in the presentation of the
branch will attract customers and they will love to come again bank.

9.10 Competition:
Competition is one of the major problems, that every business is facing and banking is
not exempted from the competition. BOK is facing competition both from private and
international banks.
BOK is facing a stiff competition from HBL branch.

9.11 Consumer Satisfaction:

In today’s world of competition only consumer’s satisfaction can reduce competitive
advantage. As said in critical analysis there are some problems related to the
dissatisfaction of consumers.
Bank of Khyber pensions to improve the service provided and the payment of utility
bills is to adopt scientific methods. All these things can improve the quality of
customer service. Customers are satisfied with the service; they will expand their
business with the bank. Level of service is not good, but the bank will lose their
customers. Appropriate training is given to employees for.

Internship Report on Bank Of Khyber Page 63