The exact duties of a quality assurance manager vary from industry to industry.

However,
typical responsibilities of the job include:

 determining, negotiating and agreeing on in-house quality procedures, standards and

specifications
 assessing customer requirements and ensuring that these are met
 setting customer service standards
 specifying quality requirements of raw materials with suppliers
 investigating and setting standards for quality and health and safety
 ensuring that manufacturing processes comply with standards at both national and
international level
 working with operating staff to establish procedures, standards, systems and
procedures
 writing management and technical reports and customers’ charters
 determining training needs
 acting as a catalyst for change and improvement in performance and quality
 directing objectives to maximise profitability
 recording, analysing and distributing statistical information
 monitoring performance
 supervising technical or laboratory staff.

Typical employers of quality assurance managers

 Manufacturing companies
 Engineering companies
 Automotive companies
 Textile companies
 Pharmaceutical companies
 Processing companies
 Banks
 Universities
 Government departments

Key skills for quality assurance managers

 Confidence
 Excellent technical skills
 Good numerical skills and an understanding of statistics
 Leadership skills
 Planning and organisation skills
 Communication and interpersonal skills
 Problem-solving skills
 Teamworking skills
 IT skills
There are some qualities a QA Lead/manager should possess like

 Determining, negotiating and agreeing on in-house quality procedures

 Knowledge of standards and specifications
 Customer requirements
 Investigating and setting standards
 Ensuring processes
 Operating staff
 Writing management and technical reports
 Manage Client
 Analyzing training needs for the team
 Maximize profitability
 Analyzing and distributing statistical information
 Monitoring performance
 Supervising staff