Certified

Quality Manager

A course brochure by Meritphase

About Meritphase

Meritphase is one of the fastest growing training facilitator in the world. Currently we cover Africa
and Middle East, and trying to serve trainees from North America, Europe and Asia. Spread over 20
Countries and 35 locations, Meritphase has become first choice of trainees who is looking to make
career in Financial Modeling, Digital Marketing, VAT, Six Sigma,CQM and Business Analytics.

We do offer these courses in form of classroom learning, online training, and live webinars. All these
courses are curated with the help of known academician, and leaders from the respective industry.
Our courses are the perfect blend of theoretical and practical knowledge that makes a trainee
perfect for professional works.

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About Certified Quality Manager
The CQM may be the ASQC's crown jewel certification. It is a formal recognition
by ASQC that a person has demonstrated proficiency, knowledge and
comprehension of the CQM body of knowledge. For legal reasons, ASQC calls it a
peer recognition, not a professional recognition or license.

ASQC defines the CQM as a: "professional who understands quality standards

and concepts, can implement organizational assessment and maintain customer
satisfaction and focus. The Certified Quality Manager should manage projects
supporting strategic objectives and motivate human resource in the support of
organizational goals."

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Quality is everyone's business
Up to two-thirds of the people taking our CQM classes were people from outside the quality profession.
They were first-line supervisors, team facilitators, functional managers, ISO 9000 administrators,
operational supervisors and project improvement leaders. They had operational quality responsibilities
and needed to understand the discipline. Many were from service and government organizations. These
people were new to quality. They had never been exposed to quality. They wanted the quality information
and knowledge but weren't particularly interested in sitting for the exam. Another way to think about this
startling revelation is that the ASQC definition of CQM can be applied to almost anyone in any
organization.
The quality profession has been successful beyond its wildest expectations. Quality professionals have
been preaching the same message for years: A person or team responsible for an activity or process is truly
responsible for the quality of his or her efforts. More companies realize this as they integrate ISO 9000 or
QS-9000 systems into their organizations. Some organizations understand that quality is everyone's
business.

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Who should attend?
● Quality managers or individuals looking to achieve their IQS Certification in Certified Quality Manager should
attend this training.
● A Certified Manager of Quality/Organizational Excellence facilitates and leads team efforts to establish and
monitor customer/supplier relations, supports strategic planning and deployment initiatives, and helps
develop measurement systems to determine organizational improvement.
● The Certified Manager of Quality/Organizational Excellence should be able to motivate and evaluate staff,
manage projects and human resources, analyze financial situations, determine and evaluate risk, and employ
knowledge management tools and techniques in resolving organizational challenges.
● The Certified Manager of Quality/Organizational Excellence evolved from the certified quality manager as a
way to broaden the scope of the examination. The Quality Management Division surveyed certified quality
managers and other recognized subject matter experts.
● All professionals in Quality management, mid and senior management of any industry.

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Certification
Certified quality managers should obtain
certification to develop their professional
skills. Quality managers without a degree
who are looking to get certified should
have at least ten years of professional
experience. Managers with a degree
need to prepare for the exam by studying
the body of knowledge. The exam
consists of two parts, an essay response
and multiple-choice, and takes about four
hours to complete. IQS offers practice
exams, reference lists, books, and
training to help individuals prepare for the
exam. It is also recommended that
certified quality managers be recertified
every three years to keep their skills
current.
COURSE CONTENT
UNIT 1 : Leadership

❖ Organizational Structures
❖ Leadership Challenges
Roles and responsibilities of leaders
Roles and responsibilities of managers
Change management
Leadership techniques
Empowerment
❖ Teams and Team Processes
Types of teams
Stages of team development
Team-building techniques
Team roles and responsibilities
Team performance and evaluation
❖ ASQ Code of Ethics
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COURSE CONTENT
UNIT 2 : Strategic Plan Development and Deployment

❖ Strategic Planning Models

❖ Business Environment Analysis
Risk Analysis
Market forces
Stakeholder analysis
Technology
Internal capability analysis
Legal and regulatory factors
❖ Strategic Plan Deployment
Tactical plans
Resource allocation and deployment
Organizational performance measurement
Quality in strategic deployment

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COURSE CONTENT
UNIT 3 : Management Elements and Methods

❖ Management Elements and Abilities

Roles and responsibilities of leaders

Roles and responsibilities of managers
Change management
Leadership techniques
Empowerment
Risk management
Knowledge management
❖ Communication Skills and Abilities

Communications techniques
Interpersonal skills
Communications in a global economy
Communications and technology
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❖ Project Management

Project management basics

Project planning and estimation tools
Measure and monitor project activity
Project documentation

❖ Quality System

Quality mission and policy

Quality planning, deployment and documentation

❖ Quality system effectiveness

❖ Quality Models and Theories

Quality management standards

Performance excellence models
Other quality methodologies
Quality philosophies

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COURSE CONTENT
UNIT 4 : Quality Management Tools

❖ Problem-Solving Tools ❖ Measurement: Assessment and Metrics

The seven classic quality tools Basic statistical use

Basic management and planning tools Sampling
Process improvement tools Statistical analysis
Innovation and creativity tools Measurement system analysis
Cost of quality (COQ) Trend and pattern analysis
Process variation
❖ Process Management Process capability
Reliability terminology
Process goals
Process analysis
Lean tools
Theory of constraints (TOC)
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COURSE CONTENT
UNIT 5 : Customer-Focused Organization

❖ Customer Identification and Segmentation

Internal customers
External customers
Customer segmentation
Qualitative assessment

❖ Customer Relationship Management

Customer needs
Customer satisfaction and loyalty
Customer service principles
Multiple and diverse customer management

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COURSE CONTENT
UNIT 6 : Supply Chain Management

❖ Supply Chain Management

Supplier selection and approval

Supplier risk management
Supplier communications
Supplier performance
Supplier improvement
Supplier certification, partnerships, and alliances
Supplier logistics and material acceptance

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COURSE CONTENT
UNIT 7 : Training and Development

❖ Training and Development

Training plans
Training need analysis
Training material, development, and delivery
Training effectiveness and evaluation

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Prerequisites :
Prior knowledge of quality or quality
management is recommended as this
course is designed as a review of the
subject areas needed for the CQM
exam.
Examination
Each certification candidate is required to pass a
written examination that consists of
multiple-choice questions that measure
comprehension of the body of knowledge. The
Quality Manager examination is a four-hour,
two-part examination—150 multiple-choice
questions and two constructed response (essay)
questions. It is offered in the English language
only. The multiple-choice portion of the exam is 3
hours 15 minutes; the constructed response
portion is 45 minutes
Contact Us
Whatsapp/Phone - +19252222883
Email - support@meritphase.com

Meritphase | Education Alive

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