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Session Plan - Provide Valet Service
Session Plan - Provide Valet Service
Learning Outcomes:
A. Introduction
This unit of competency deals with the skills and knowledge required to provide specialist valet/services in a commercial
accommodation establishment. This role would be generally undertaken by experienced staff members with sound
organizational and interpersonal skills.
B. Learning Activities
Written Test
• Basic contact lists and details, and basic customer preference profiles
• Communication phrases of valet service provider with guest
• Procedures in unpacking, storing and packing of guest luggage
• Procedures in pressing and presenting guest’s clothes ready for use
• Identify cleaning materials and supplies appropriate for shoes based on material of shoes
• Cleaning and preparing guest’s shoes
• Basic darning and mending for clothing and linen and repair of other accessories
• Protocols for ensuring optimum privacy and confidentiality for all guests
Actual Demonstration/Interview
• Pressing and Presenting Guest Clothes
• Cleaning and Preparing Guest Shoes
• Darning and Mending Clothes and Linen
The use of Competency-Based Learning Material provides sufficiency of learning content, appropriateness of
learning and evaluation methodology and aids in a well maintained training facility. It enhances the capacity of the
trainer to facilitate the training.