SESSION PLAN

Sector : TOURISM (HOTEL AND RESTAURANT)

Qualification Title : HOUSEKEEPING NC ll
Unit of Competency : PROVIDING VALET/BUTLER SEEVICE
Learning Outcome:
LO1. Provide valet servics to guest
LO2. Display professional valet standards
LO3. Care for guest property

A. INTRODUCTION

The unit of Competency Provide Valet/Butler Services. Deals with the skills and knowledge required to provide
valet/butler services in a commercial accomodations establishment.

B. LEARNING ACTIVITIES
LO1: PROVIDE VALET/BUTLER SERVICES TO GUEST
Learning Content Method Presentation Practice Feedback Resources Time

Define role of a valet Modular (self Read Information Answer Compare CBLM 3 hrs.
self- your answer
service in paced) sheet 3.1-1 on check with
accordance with Define role of a 3.1-1 answers key
3.1-1
enterprise policy valet services in
accordance with
enterprise policy

Prepare be deliver Modular ( Self Read Information Answer Compare CBLM 3 hrs.
valet services within paced) sheet 3.1-3 on self- your answer
the limit of prepare to be check with
responsibility deliver valet 3.1-2 answers key
services within the 3.1-2
limit of
responsibility

Record valet service Modular ( Self Read Information Answer Compare CBLM 3 hrs.
paced) sheet 3.1-3 on self- your answer
record valet service check with
3.1-3 answers key
3.1-3

LO2. DISPLAY PROFESSIONAL STANDARDS

Communication Modular ( Self Read Information Answer Compare CBLM 7hrs.

phrases of valet paced) sheet 3.2-1 on self- your answer
service provider with communication check with answers
guest phrases of valet
 service provider 3 .2-1 key 3.2-1
with guest

Demonstration Perform Evaluate CBLM

task your answer
sheet sing the
3.2-2 performance
welcomin criteria
g the checklist
guest 3.2-2

Grooming tandard of Modular (self- Read Information Answer Evaluate CBLM

a valet paced) sheet3.2-3 on self- your answer
Grooming standard check sing the
of a valet 3.2-3 performance
criteria
checklist
3.2-3

LO3. CARE FOR GUEST PROPERTY

Procedure in Modular (self- Read Information Answer Compare CBLM

unpacking, storing paced) sheet 3.3-1 Self - your answer
and packing f check 3.3- with answer
guest luggage 1 key 3.3-1

Demonstration Perform Evaluate

task sheet your
3.3.2 on performance
procedure using
in performance
unpacking criteria
storing checklist 3.3-
and 2
packing
guest
luggage

Procedure in Read information Answer Compare CBLM

presenting guest sheet 3.3-3 on Self-check your answer
clothes ready for procedures in 3.3-3 with answers
use presenting guests key 3.3-3
clothes ready for
use

Demonstration Perform
task sheet
3.3-4 on
 procedure
in
presentin
g guest
clothes
ready for
use

Organizing repais Modular (self- Read information Answer Compare CBLM 4 hrs
base on the guest paced) sheet 3.3-5 self-check your answer
instruction Organizing repairs 3.3-5 with answers
based on guest key
instruction