SESSION PLAN

Sector : TOURISM (HOTEL AND RESTAURANT)

Qualification Title : FOOD AND BEVERAGE SERVICES NC II
Unit of Competency : Provide Room Service
Module Title : Providing Room Service

Learning Outcomes
1. Take and process room service orders
2. Set up trays and trolleys
3. Present and serve food and beverage orders to guests
4. Present room service account
5. Clear away room service equipment

A. INTRODUCTION

This unit deals with the knowledge and skills required in the provision of food and beverage service particularly in the
guest room of a commercial accommodation establishment.

B. LEARNING ACTIVITIES
LO 1: Take and process room service orders
Learning Content Methods Presentation Practice Feedback Resources Time

1. Answering  Modular/Self-pace Read information Answer Self- Check the TR, CBLM
Telephone promptly sheet 1.1.1 check 1.1.1 answer on
and courteously answer key
1.1.1
  Demonstration Observe Performance Evaluate TR, CBLM
2. Checking and  Modular/Self-pace Read information Answer Self- Check the TR, CBLM
using the Guest’s sheet 1.1.2 check 1.1.2 answer on
name throughout answer key
the interaction 1.1.2
 Demonstration Observe Performance Evaluate TR, CBLM
demonstration on Task Sheet performance
how to use the 1.1.2 using the
name of the guest Performance
throughout the Criteria
interaction Checklists
1.1.2
3. Clarifying,  Modular/Self-pace Read information Answer Self- Check the TR, CBLM
repeating and sheet 1.1.3 check 1.1.3 answer on
checking of orders answer key
1.1.3
 Demonstration Observe Performance Evaluate TR, CBLM
demonstration on Task Sheet performance
how to clarifying, 1.1.3 using the
repeating and Performance
checking of order Criteria
Checklists
1.1.3
4. Techniques in  Modular/Self-pace Read information Answer Self- Check the TR, CBLM
suggestive selling sheet 1.1.4 check 1.1.4 answer on
answer key
1.1.4
 Demonstration Observe Performance Evaluate TR, CBLM
demonstration Task Sheet performance
about the 1.1.4 using the
techniques in Performance
 suggestive selling Criteria
Checklists
1.1.4
5. Approximate  Modular/Self-pace Read information Answer Self- Check the TR, CBLM
time of delivery sheet 1.1.5 check 1.1.5 answer on
answer key
1.1.5
 Demonstration The trainer will Performance Evaluate TR, CBLM
discuss the Task Sheet performance
approximate time 1.1.5 using the
of delivery Performance
Criteria
Checklists
1.1.5
6. Recording and  Modular/Self-pace Read information Answer Self- Check the TR, CBLM
checking the sheet 1.1.6 check 1.1.6 answer on
relevant answer key
information 1.1.6
 Demonstration Observe Performance Evaluate TR, CBLM
demonstration on Task Sheet performance
how to clarifying, 1.1.6 using the
repeating and Performance
checking of order Criteria
Checklists
1.1.6
7. Equipment and  Modular/Self-pace Read information Answer Self- Check the TR, CBLM
supplies in room sheet 1.1.7 check 1.1.7 answer on
service answer key
1.1.7
 Demonstration Observe Performance Evaluate TR, CBLM
demonstration how Task Sheet performance
 to clarifying, 1.1.7 using the
repeating and Performance
checking of order Criteria
Checklists
1.1.7
8. Transferring and  Modular/Self-pace Read information Answer Self- Check the TR, CBLM
relaying the orders sheet 1.1.8 check 1.1.8 answer on
answer key
1.1.8
 Demonstration Observe Performance Evaluate TR, CBLM
demonstration on Task Sheet performance
how to clarifying, 1.1.9 using the
repeating and Performance
checking of order Criteria
Checklists
1.1.9
LO 2: Set up trays and trolleys
1. Preparing room  Modular/Self-pace Read information Answer Self- Check the TR, CBLM
service equipment sheet 1.2.1 check 1.2.1 answer on
and supply answer key
1.2.1
 Demonstration Observe Performance Evaluate TR, CBLM
demonstration Task Sheet performance
about preparing 1.2.1 using the
the room service Performance
equipment and Criteria
supply Checklists
1.2.1
2. Checking the  Modular/Self-pace Read information Answer Self- Check the TR, CBLM
condition of sheet 1.2.2 check 1.2.2 answer on
equipment and answer key
supplies 1.2.2
 Demonstration Observe Performance Evaluate TR, CBLM
demonstration Task Sheet performance
about preparing 1.2.3 using the
the room service Performance
equipment and Criteria
supply Checklists
1.2.2
3. Proper handling  Modular/Self-pace Read information Answer Self- Check the TR, CBLM
of trays and trolley sheet 1.2.3 check 1.2.3 answer on
answer key
1.2.3
 Demonstration Observe Performance Evaluate TR, CBLM
demonstration Task Sheet performance
about how to 1.2.3 using the
handle trays and Performance
trolley Criteria
Checklists
1.2.3
4. Setting-up the  Modular/Self-pace Read information Answer Self- Check the TR, CBLM
guest’s order sheet 1.2.4 check 1.2.4 answer on
answer key
1.2.4
 Demonstration Observe Performance Evaluate TR, CBLM
demonstration Task Sheet performance
about how to setup 1.2.4 using the
guest’s order Performance
Criteria
Checklists
1.2.4
5. Checking the  Modular/Self-pace Read information Answer Self- Check the TR, CBLM
 order sheet 1.2.5 check 1.2.5 answer on
answer key
1.2.5
 Demonstration Observe Performance Evaluate TR, CBLM
demonstration Task Sheet performance
about how to check 1.2.5 using the
the order Performance
Criteria
Checklists
1.2.5
6. Protecting the  Modular/Self-pace Read information Answer Self- Check the TR, CBLM
guest order sheet 1.2.6 check 1.2.6 answer on
answer key
1.2.6
 Demonstration Observe Performance Evaluate TR, CBLM
demonstration Task Sheet performance
about how to setup 1.2.6 using the
guest’s order Performance
Criteria
Checklists
1.2.6
LO 3: Present and serve food and beverage orders to guests
1. Verifying the  Modular/Self-pace Read information Answer Self- Check the TR, CBLM
guest’s name sheet 1.3.1 check 1.3.1 answer on
answer key
1.3.1
 Demonstration Observe Performance Evaluate TR, CBLM
demonstration Task Sheet performance
about how to verify 1.3.1 using the
the guest’s name Performance
Criteria
 Checklists
1.3.1
2. Proper greeting  Modular/Self-pace Read information Answer Self- Check the TR, CBLM
of the guest sheet 1.3.2 check 1.3.2 answer on
answer key
1.3.2
 Demonstration Observe Performance Evaluate TR, CBLM
demonstration Task Sheet performance
about how to verify 1.3.2 using the
the guest’s name Performance
Criteria
Checklists
1.3.2
3. Techniques in  Modular/Self-pace Read information Answer Self- Check the TR, CBLM
positioning the tray sheet 1.3.3 check 1.3.3 answer on
and trolley answer key
1.3.3
 Demonstration Observe Performance Evaluate TR, CBLM
demonstration Task Sheet performance
about how to verify 1.3.3 using the
the guest’s name Performance
Criteria
Checklists
1.3.3
4. Delivering the  Modular/Self-pace Read information Answer Self- Check the TR, CBLM
food order sheet 1.3.3 check 1.3.3 answer on
answer key
1.3.3
 Demonstration Observe Performance Evaluate TR, CBLM
demonstration Task Sheet performance
about delivering 1.3.4 using the
 food order Performance
Criteria
Checklists
1.3.4
LO 4: Present room service account
1. Checking the  Modular/Self-pace Read information Answer Self- Check the TR, CBLM
guest’s account sheet 1.4.1 check 1.4.1 answer on
answer key
1.4.1
 Lecture Discuss the Performance Evaluate TR, CBLM
checking of guest’s Task Sheet performance
account 1.4.1 using the
Performance
Criteria
Checklists
1.4.1
2. Processing the  Modular/Self-pace Read information Answer Self- Check the TR, CBLM
cash payment sheet 1.4.2 check 1.4.2 answer on
answer key
1.4.2
 Lecture Discuss the Performance Evaluate TR, CBLM
processing of cash Task Sheet performance
payment 1.4.2 using the
Performance
Criteria
Checklists
1.4.2
3. Processing the  Modular/Self-pace Read information Answer Self- Check the TR, CBLM
charge accounts sheet 1.4.3 check 1.4.3 answer on
answer key
1.4.3
  Lecture Discuss the Performance Evaluate TR, CBLM
processing of cash Task Sheet performance
payment 1.4.3 using the
Performance
Criteria
Checklists
1.4.3
LO 5: Clear away room service equipment
1. Procedure to  Modular/Self-pace Read information Answer Check the TR, CBLM
take away the tray sheet 1.5.1 Selcheck answer on
or trolley 1.5.1 answer key
1.5.1
 Demonstration Observe Performance Evaluate TR, CBLM
demonstration Task Sheet performance
about the 1.5.1 using the
procedure to take Performance
away the tray or Criteria
trolley Checklists
1.5.1
2. Checking and  Modular/Self-pace Read information Answer Self- Check the TR, CBLM
clearing the guest’s sheet 1.5.2 check 1.5.2 answer on
floor answer key
1.5.2
 Demonstration Observe Performance Evaluate TR, CBLM
demonstration Task Sheet performance
about the checking 1.5.2 using the
and clearing the Performance
guest’s floor Criteria
Checklists
1.5.2
3. Clearing the  Modular/Self-pace Read information Answer Self- Check the TR, CBLM
 dirty trays and sheet 1.5.3 check 1.5.3 answer on
trolleys answer key
1.5.3
 Demonstration Observe Performance Evaluate TR, CBLM
demonstration Task Sheet performance
about Clearing the 1.5.3 using the
dirty trays and Performance
trolleys Criteria
Checklists
1.5.3
4. Proper way of  Modular/Self-pace Read information Answer Self- Check the TR, CBLM
cleaning and sheet 1.5.4 check 1.5.4 answer on
returning the troll answer key
1.5.4
 Demonstration Observe Performance Evaluate
demonstration Task Sheet performance
about the proper 1.5.4 using the
way of cleaning Performance
and returning the Criteria
troll Checklists
1.5.4
C. ASSESSMENT PLAN
 Written Test
 Performance Test
D. TEACHER’S SELF-REFLECTION OF THE SESSION