SMCC

DIGOS CITY

Session Plan

Sector : Tourism
Qualification Title : BREAD AND PASTRY PRODUCTION NC II
Unit of Competency : Present desserts
Module Title : Presenting desserts

Learning Outcomes:
Upon completion of this module, the trainees must be able to:
Present and serve plated desserts.
Plan, prepare and present dessert buffet selection or plating.
Store and package desserts.
A. Introduction
This unit of competency deals with the skills, knowledge and attitude required to receive and process reservations for a tourism or
hospitality product or service offered for sale through agents or direct to the consumer. As an introduction:
1.) Emphasize practice of excellent customer service as much as possible
2.) Stress the value of employing 5S in the workplace
B. Learning Activities
LO. 1. Receive Reservation Request
Learning Content Methods Presentation Practice Feedback Resources Time
● Introduction to -Lecture Read information sheet Answer Self- Trainee - Receiving &
Reservations -Self-paced 1,1-1 on “Introduction to Check 1.1-1 checks Processing
(covers receivers learning Reservations” answers Reservations
of reservations, against the CBLM
reservation answer key
systems, sources
and users of
reservations)
● Product -Self-paced Read information sheet Answer Self Trainee - Receiving &
Information and Learning 1.1-2 on “Product Check 1.1-2 checks Processing
Features Information and Features” answers Reservations
against the CBLM
answer key

● Determining -Self-paced Read information sheet Answer Self- Trainee - Receiving &
Occupancy & learning; 1.1-3 on “Determining Check for 1.1-3 checks Processing
Availability Occupancy & Availability” answers Reservations
against the CBLM
answer key

-Self-paced Refer to Operation Sheet Perform - telephone

learning; 1.1-3 on “How to Use the Operation Sheet - Receiving &
Telephone” from Basic on “How to Use Trainee Processing
CBLM on Participating in the Telephone” evaluates own Reservations
Workplace (as needed) output using CBLM
Communication (only if the
necessary) performance
checklist

-Self-paced - Operation
learning; Refer to Task Sheet 1.1-3 Perform Task Sheet
on “How to Use the Sheet on “How to - FO Forms/
Reservation Form” Use the Trainee Templates
Reservation evaluates own
Form” (1.1-3) output using
the
performance
- Demonstration/ checklist
 Role play Refer to Task Sheet (1.1- - Trainer
3) Perform Task - FO Forms/
Sheet “Receive Templates
Reservation Trainer - telephone
Request” (1.1-3) evaluates
trainee’s
output using
the
performance
checklist

LO. 2. Record Details of Reservation

Learning Content Methods Presentation Practice Feedback Resources Time
● Guest Information -Self-paced Read information sheet Answer Self- Trainee - Receiving &
that the FO Clerk learning; 1.2-1 on “Guest Check 1.2-1 checks Processing
Should Ask Information that the FO answers Reservations
Clerk Should Ask” against the CBLM
answer key

- Perform Task - Trainer

Demonstration/ Refer to Task Sheet (1.2- Sheet “Record - FO Forms/
Role play 1) Details of Trainer Templates
Reservation” evaluates - telephone unit
(1.2-1) trainee’s
 output using
the
performance
checklist

● General & - Self- Read information sheet Answer Self- Trainee - Receiving &
Specific Customer paced 1.2-3 on “General & Check 1.2-3 checks Processing
Requirements learning Specific Customer answers Reservations
Requirements” against the CBLM
answer key

LO. 3. Update Reservations

Learning Content Methods Presentation Practice Feedback Resources Time
● Financial Status - Self- ● Read information sheet Answer Self- Trainee - Receiving &
of the paced 1.3-1 on “Financial Check 1.3-1 checks Processing
Reservation learning Status of the answers Reservations
Reservation” against the CBLM
answer key

● Amendments or - Self- Read information sheet Answer Self- Trainee - Receiving &
Cancellations paced 1.3-2 on “Amendments or Check 1.3-2 checks Processing
learning; Cancellations” answers Reservations
against the CBLM
 answer key

Refer to Task Sheet 1.3-3 Perform Task - Trainer

- Demonstration/ Sheet 1.3-3 - Computer
Role play “Update Trainer - FO Forms/
Reservations” evaluates Templates
trainee’s - Telephone
output using
the
performance
checklist
LO. 4. Advise Others on Reservation Details
Learning Content Methods Presentation Practice Feedback Resources Time
● Ensuring - Self- Read information sheet Answer Self- Trainee - Receiving &
Accuracy of Data paced 1.4-1 on “Ensuring Check 1.4-1 checks Processing
learning Accuracy of Data” answers Reservations
against the CBLM
answer key

● Advising - Self- Read information sheet Answer Self- Trainee - Receiving &
Colleagues and paced 1.4-3 on “Advising Check 1.4-3 checks Processing
Coworkers from learning Colleagues and answers Reservations
Other Coworkers from Other against the CBLM
Departments Departments” answer key

C. Assessment Plan:

Written assessment: Trainee/s will be assessed on their knowledge in receiving reservation request, recording details of reservation,
updating
reservations and advising others on reservation details.
 Performance assessment: Trainee/s will be assessed while giving a demo on receiving and processing reservations.

D. Trainer’s Self- Reflection of the Session

Prepared by: ________________