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Session Plan-1-Provide Housekeeping Services to Guest

Bachelor of Secondary Education (Cebu Normal University)

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SESSION PLAN

Sector : TOURISM
Qualification Title : HOUSEKEEPING NC II
Unit of Competency : PROVIDE HOUSEKEEPING SERVICES TO GUESTS
Module Title : PROVIDING HOUSEKEEPING SERVICES TO GUESTS

Learning Outcomes:
LO1. Identify and perform different housekeeping services
LO2. Handle housekeeping requests
LO3. Advice guest on room and housekeeping equipment
A. Introduction
The unit of competency Provide Housekeeping Services to Guest deals with the skills, knowledge and attitude required to provide arrange of general housekeeping services to
guests.

B. Learning Activities
LO1: IDENTIFY AND PERFORM DIFFERENT HOUSEKEEPING SERVICES.
Learning Content Methods Presentation Practice Feedback Resources Time
Hotel Organization: Modular & Read Information Sheet 1.1-1on Answer Self-Check Compare answers with CBLM
Department and Its Discussion Housekeeping Organization 1.1-1 Answer Key 1.1-1
Functions Modular & Read Information Sheet 1.1-2on Scope Answer Self- Check 1.1-2 Compare answer with CBLM
Discussion of Housekeeping Maintenance Answer Key 1.1-2
Modular & Read Information Sheet 1.1-3on Answer Self- Check 1.1-3 Compare answer with CBLM
Discussion Standards of Ideal Housekeeping Answer Key 1.1-3
Hotel Codes and Modular & Read Information Sheet 1.1-4on Hotel Answer Self- Check 1.1-4 Compare answer with CBLM
Regulations Discussion Codes and Regulations Answer Key 1.1-4
Interpersonal Skills: Modular & Read Information Sheet 1.1-5on Answer Self- Check 1.1-5 Compare answer with CBLM
Communication and Discussion Interpersonal Skills: Communication Answer Key 1.1-5
Listening Skills and Listening Skills
Film viewing View video on Room Guest Perform Task Sheet 1.1-5 Evaluate Performance using CBLM
on How to Room a guest Performance Criteria
Checklist 1.1- 5
Basic operational skills on Modular & Read Information Sheet 1.1-6on Basic Answer Self- Check1.1-6 Compare answer with CBLM
facilities and equipment Discussion Operational Skills on Facilities and Answer Key 1.1-6
Equipment
Demonstration View PowerPoint presentation on Perform Operation Evaluate performance using CBLM
Operating a Vacuum Cleaner Sheet 1.1-6 Operate Performance criteria
vacuum cleaner checklist1.1-6
Personal Hygiene Modular & Read Information Sheet 1.1-7on Answer Self- Check1.1-7 Compare answer with CBLM
Discussion Personal Hygiene and Good Grooming Answer Key 1.1-7
Preparing requisitions for Modular & Read Information Sheet 1.1-8on Answer Self- Check1.1-8 Compare answer with CBLM
Maintenance Services Discussion Preparing Requisitions for Maintenance Answer Key 1.1-8
Services

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Demonstration Perform Task Sheet 1.1-8 Evaluate performance using CBLM

on How to Accomplish Performance Criteria
Stock Requisition and Checklist1.1- 8
Issuance Form
LO2 HANDLE HOUSEKEEPING REQUEST
Housekeeping and Modular & Read information Sheet 1.2-1on Answer Self- Check1.2-1 Compare answer with CBLM
Front Office Forms Discussion Housekeeping and front office Forms Answer Key 1.2-1
Handle Queries through Modular & Read Information Sheet 1.2-2 on Answer Self- Check1.2-2 Compare answer with CBLM
telephone, fax machine, Discussion Handling Queries Answer Key 1.2-2
internet and email Demonstration Perform Task Sheet 1.2-2 Evaluate performance using CBLM
on How to handle Performance Criteria
Telephone Queries Checklist1.2- 2
LO3 ADVISE GUESTS ON ROOM AND HOUSEKEEPING EQUIPMENT
Types and uses of Modular & Read Information Sheet 1.3-1on Types Answer Self- Check1.3-1 Compare answer with CBLM
housekeeping Discussion and uses of housekeeping facilities and Answer key 1.3-1
equipment equipment
Safety measures in Modular & Read Information Sheet 1.3-2on Safety Answer Self- Check1.3-2 Compare answer with CBLM
handling housekeeping Discussion measures Answer key
equipment In handling housekeeping equipment 1.3-2
Demonstration Perform Task Sheet 1.3-2 Evaluate performance CBLM
on advice guest on the using Performance
use of housekeeping Criteria1.3-2
equipment
C. ASSESSMENT PLAN
Written Test
• Housekeeping Organization • Interpersonal Skills: Communication and Listening Skills
• Scope of Housekeeping Maintenance • Basic Operational Skills on Facilities and Equipment
• Standards of Ideal Housekeeping • Personal Hygiene
• Hotel Codes and Regulations • Preparing Requisitions for Maintenance Service
Actual Demonstration/Interview
• Rooming a Guest
• Operate a Vacuum Cleaner
TEACHER’S SELF REFLECTION ON THE SESSION
The use of Competency-Based Learning Material provides sufficiency of learning content, appropriateness of learning and evaluation methodology and aids in a well-maintained
training facility. It enhances the capacity of the trainer to facilitate the training.

Prepared by: Certified Correct:

ANNA RUTH E. DIAGBEL ANALYN T. ENCARGUEZ

Trainer School Administrator

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