REPUBLIC OF THE PHILIPPINES

CAGAYAN STATE UNIVERSITY

www.csu.edu.ph

[Insert College]
UNIVERSITY
PHILOSOPHY
The University serves
SYLLABUS IN [INSERT COURSE HERE]
the INDIVIDUAL by
providing the student
Course
with a nurturing
3 Semester Second School Year 2022-2024 Number of Lecture Hours 54 hrs.
environment for
optimal human
Credits
flourishing. It serves the
community by offering Pre- Number of Laboratory
programs responsive to N/A Co-requisite/s N/A N/A
individual and social requisite/s Hours
needs.

VISION
CSU is a University This course identifies common tools, technology and techniques used in the tourism and hospitality industry. Design to primarily on
with global stature in student’s ability to recognize, evaluate and integrate business technologies to create value, solve contemporary issues, and gain
the arts, culture,
agriculture and Course Description: competitive advantage in what has become a tech-driven business environment in the tourism industry. The student must know the
fisheries, the sciences as technological principles of the functioning of ecommerce systems, various types of business models of e-commerce systems, various
well as technological
and professional fields. forms of payment services in e-commerce, internet-based marketing. The student should be able to select and implement an effective
MISSION
strategy of e-commerce for its tourism business.
Cagayan State Intended Graduate
University shall
produce globally Attributes
competent graduates
through excellent
instruction, innovative CILO 1 Graduates of the college will be able to:
and creative research,
responsive public
service and productive
industry and
(Knowledge) – assess and analyze the hospitality’s multi-culturally diverse issues, challenges and opportunities through
community effective interpersonal and varied modes of communication, and to provide venues for changes and conflict resolutions.
engagement.

Course Intended
(Skills) – demonstrate hospitality leadership and management skills as well as managerial and entrepreneurial decision-
Learning Outcomes
making skills in addressing industry issues and concerns.

(Attitude) –manifest values in sustaining professional food and lodging business operations in accordance with guest
expectations and perform tasks in a gender responsive manner.
CILO on Internationalization
CILO on Gender and Development, and other SGDs
Grading System Percentage Distribution NOTE:
Assigned Activity 15% If course is with Laboratory, the grade will be computed as
Engagement/Forum 10% 3 Units: Lecture: 2 units (67%)
Quizzes/Unit Test 30% Laboratory: 1 unit (33%)

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Major Examination 45% Total: 100%

TOTAL 100% 4 Units: Lecture: 3 units (75%)
Laboratory: 1 unit (25%)
Laboratory: Total: 100%
Laboratory Reports % 5 Units: Lecture: 3 units (60%)
Performance % Laboratory: 2 unit (40%)
Practical Exam/ % Total: 100%
Midterm/Final Exam
Time Learning Content Intended Learning Teaching and Modality
Frame Outcomes (ILOs) Learning Learning Teaching and
Activities Assessments Learning
(TLAs) References/
Resources
Week1 Overview of the common business tools At the end of the Vocabulary Oral Questioning Slide Presentation with
and technology in the Tourism industry session, students Jeopardy (divide LCD Projector
are expected to: the class in two Internet
teams) Reference Books
Written assessment Telephone/Fax Machine
Business Tool Terminologies 1. Demonstrate Interactive Cash Register
discussion PC/Desktop with Internet
knowledge in
connection
defining
Oral Presentation Credit Card Verifier
technological terms.
with Team Machine
Interactive Presentation
Business tools & its examples brainstorming Rubrics)
A. Tool Considerations 2.Identify and access
B. associated equipment. business tools
required to achieve
work outcomes Work Projects
Peer Review
Provide the Case Study 1 with
students with a Work Task
3.Develop criteria to real-world case for
Defining a Business tool identify which tools the students to
are to be monitored study. Direct Observation
and controlled to Checklist
ensure that time and

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effort is devoted to Demonstration

managing the proper
and important tools.

4.Review and analyze

Classification of Business Tools literature on different
business tools and
technology.

5.Use business tools

The Usage of Business Tools efficiently and
effectively.

Week Select and Use Common At the end of the Vocabulary Oral Questioning Slide Presentation with
2-3 Business Technology session, students Jeopardy (divide LCD Projector
are expected to: the class in two Internet
Business Technology: teams) Reference Books
A. Computer equipment Identify and access Written assessment
B. Digital cameras business technology Interactive Internet Access
C. Security surveillance required to achieve work discussion
technology outcomes. Software applications
D. Hand-held input devices

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Communication systems. Software Select appropriate Oral Presentation

applications may include: business technology with Team
A. Word processing packages and/or software Interactive Presentation
B. Spreadsheet packages applications to brainstorming Rubrics)
C. Accounting packages achieve the Work Projects
D. Database packages requirements of
E. Presentation packages Web-search activity
work task.
F. Internet browsers
Case Study 1 with
Work Task
Work Task Demonstrated
A. Processing reservations ability to use typical
B. Undertaking stock takes systems and .Demonstration Direct Observation
C. Processing financial records Checklist
procedures for the
E. Producing documentation.
maintenance of
common business
tools and technology

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Week ICT and Tourism -Introduction. At the end of the Discussion Oral Questioning Internet
4-5 session, students through Written Reference Books
are expected to: Questions assessment
Introduction to E-Tourism
A. E-tourism as the Understand the
application of ICT meaning and
B. Information and concept of electronic
Communication tourism.
Technologies
C. Electronic Commerce (E- Demonstrate Team
commerce) knowledge on the Role-playing Presentation with
D. Electronic Business (E- key activities and Rubrics
business) players in electronic
E. Internet tourism.
F. Infomediaries
Work Projects

Case Study 1
E-tourism Players and their Distinguish the with Work Task
activities. relevance of
A. Governments, electronic tourism
B. Tour operators in the Philippine
C. Hotels Tourism industry.
D. Airlines and other
transport operators,
E. Tourists or consumers.

Appreciate and
explain the
Historical Flowchart of E-tourism historical
development of e-
tourism.

Gain an

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understanding of
the significance of
Electronic
technology for data.
Information Systems in At the end of the
Tourism: Applications and session, students
Strategy are expected to:

E-Business And E-Commerce Demonstrate an

Week Systems understanding
6  Terms and concepts of e- about the central
business. concepts and
current
development of e-
 Strategic and tactical tools business in
for e-business. tourism and
hospitality.
 Customer focus and
Management Explain the
content and
 Risks and Risk framework of
Management
electronic
commerce and
 Technological advances
compare the major
and advantages
types of
transactions and
models in tourism.

Explain the
unique features of
the tourism and
hospitality

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clusters and their

effects on the e-
business.

Recommend and
plan development
steps of e-
business for a
company in the
field of tourism
and hospitality
Travel Intermediaries and At the end of the
Week Information Technology session,
07 students are
expected to:

Demonstrate the
1. The Impact of Technology on ability to analyses
the Travel Agency Business the impact of
 Travel Agency technology in
 Tour Operator travel
intermediaries.

2. Technology Tools used by in

Hospitality and Tourism Compare and
 Travel Websites evaluate the
 Tour Information and information
Guiding Systems technology
 Smart phone applications that
Communication Apps are used in

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different sectors of
the tourism
industry.

Week The Internet And The Tourist At the end of the

8 session,
students are
expected to:
Tourist Behavior and Trends

Apprehend how
technology is
changing tourist
The application of social Local behavior.
Mobile “SoLoMo”
Discuss the
Internet and
mobile how it
changed the way
people plan and
Social Media And Tourism experience their
Facebook, Instagram, Twitter trips.

Connect to a
social media
platform and
explain how social
media became the
indispensable
platforms for

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tourism
marketers.
Week Managerial Support Systems
10-11 in Tourism At the end of the
session,
Decision Support Systems students are
 Marketing Decision expected to:
Support Systems.

Explain the key

factors affecting
the success of an
Internet-based
marketing
decision support
Information And Business systems.
Knowledge
Discuss the
fundamental
requirements for
initiating an
online business
and apply them on
the creation of a
Strategic Tourism Technology business site.
Investment
 Internet of Things (IoT)
 Facial Recognition Explain how these
System technologies work
 Virtual Reality in tourism
 Robotics industry and
Big Data enhance customer

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experience.

Week Issues and Trends

12 At the end of the
session, students
are expected to:
Sustainable Tourism and
Information Technology Identify and
explain the
challenges, issues,
and trends of
information
technology in
sustainable
tourism.
 The Future of
Information Technology
and Tourism Discuss how
technological
advances will
changed the way
we travel.

Week Computer Reservation At the end of the

13 System (CRS) & Global session,
Distribution System (GDS) students are
expected to:
Hospitality Technology
Systems:
Describe the basic
functions common
Introduction to Property to property

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Management Systems and management

front office modules of systems.
reservation, guest management
and guest accounting, Point of
Sale System, Sales and Identify, describe,
Catering System. and differentiate
between both front
house and
backhouse
Evaluate the effects of property
computerized reservation management
system in the travel agency system modules.
operations
Week Reservation System
14 At the end of the
What is a CRS? session,
students are
The Importance of CRS in the expected to:
travel industry.

The Effects of CRS in the Discuss an

Operations of Travel Agencies. overview of the
origins,
Explain the important role of development and
computerized reservation functions of
system in the travel industry. computerized
reservation system
Week The Global Distribution
15-16 System At the end of the
session,
1. Glossary of Terms. students are
expected to:

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2. What does GDS do?

3. The differences between 1.Discuss an

CRS and GDS overview of the
4. GDS Core Functions origins,
development, and
functions of GDS.
2.Compare and
contrast the
differences
between CRS and
GDS in terms of
holding an
inventory.
3. Identify and
explain the core
functions of GDS.

5. The Life of a travel agent

prior to the advent of
GDS
4.Illustrate and
6. Major Global Distribution explain the
System: Sabre, Amadeus changing role the
and Travelport GDS play in the
travel distribution
chain.

5. Discuss the
major global
distributions and
explain their

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functions and
characteristics
Week INTRODUCTION TO SABRE
17 BASIC FUNCTIONALITIES At the end of the
session,
students are
Travel industry overview expected to:

Universal codes; decoding and

coding Discuss an overview
of travel industry.

Fare display Create and modify

flight reservations.

Sabre responses Access fares and

availability for
scheduled airlines
The PNR
Interpret Sabre
responses.
Meals and services

Update Passenger
Fare Qoutes Name Records (PNRs)

Request special
meals and services.

Request and
interpret Sabre fare

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quotes
Week FINAL EXAMINATIONS
18

INTENDED LABORATORY ACTIVITIES (if applicable)

1. [Click to enter Intended laboratory activities]

2. [Click to enter Intended laboratory activities]
3. [Click to enter Intended laboratory activities]
4. [Click to enter Intended laboratory activities]
OTHER MAJOR COMPETENCIES OUTPUT (i.e., Reflection Paper/Portfolio/Film Review, etc. if applicable)
Aside from the major examinations, the student will be assessed at other times during the term by the following:

 [Click to enter other course requirements]

 [Click to enter other course requirements]
 [Click to enter other course requirements]

RUBRIC FOR ASSESSMENT TO BE USED FOR Major Competencies Outputs (MCOs) (if applicable)

Criteria Excellent Good Satisfactory Unsatisfactory

9-10 pts. 8-9 pts. 5-6 pts. Below 5 pts.

[Click to enter criterion] [Click to enter guide] [Click to enter guide] [Click to enter guide] [Click to enter guide]

[Click to enter criterion] [Click to enter guide] [Click to enter guide] [Click to enter guide] [Click to enter guide]

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[Click to enter criterion] [Click to enter guide] [Click to enter guide] [Click to enter guide] [Click to enter guide]

[Click to enter criterion] [Click to enter guide] [Click to enter guide] [Click to enter guide] [Click to enter guide]
REFERENCES

Print
 [Click to enter references]
 [Click to enter references]
Non-Print
 [Click to enter references]
 [Click to enter references]

Software
 [Click to enter references]

COURSE POLICIES
(on classroom norms, i.e., attendance, missed exams, academic integrity and medium of communication (provided that they
don’t run counter to existing policies)

 Students are expected to attend classes regularly. If the student accumulates absences for at least 20% of the total
number of class hours, the student shall be considered dropped. Dropping should be done before the midterm
examination to be considered officially dropped, otherwise, considered failed (except in cases found meritorious).
 The medium of communication shall be English, except in those courses where the use of the national language is
necessary.
 Students must adhere to the mandates of academic integrity. Academic dishonesty (cheating, plagiarism, etc.) is taken
very seriously. The minimum penalty for a violation of academic integrity is a failure (zero) for the assignment. When
using course materials or other credible sources during class discussions and written requirements these must be cited
properly.
 Use of electronics during class is not allowed. Turn off/mute/set to vibrate any electronic devices before class begins. For
personal emergency, the student asks to be excused from the class to communicate outside of the classroom.

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
Missing an examination is not allowed. In extreme cases such as death in the family, sickness or accident, a written evidence is required to make up a missed exam.
 Students are encouraged to contact their professor for consultation and feedbacking at the following contact information:
[Name of Professor]
[Place of Work]
Consultation Hours:
Contact No. (Optional)

Prepared by: Endorsed by:

[ Faculty Name] Faculty [Click to enter Name of Dean]

(Include all contributors to the syllabus, University Dean/College Dean
but limit the list to a maximum of seven names)

Reviewed by:

Program Coordinator/Department Chair

College Dean

Recommending Approval: Approved by:

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LIRIO GUDINA C. MANGAWIL, PhD MARIDEN V. CAUILAN, DPA

Director of Instruction Vice President for Academic Affairs

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