COURSE SYLLABUS

in INS Form 1
BME 2 September 2021
Revision: 5
(Course Code) Page 1 of 10 pages
OPERATIONS MANAGEMENT
(Descriptive Title)
1st Semester, A.Y. 2021-2022

Department/Area : HOSPITALITY MANAGEMENT

Curriculum : BACHELOR OF SCIENCE IN HOSPITALITY MANAGEMENT
Curricular Year : THIRD YEAR
No. of Hours/Sem. : 54 HOURS
Credit Unit(s) : 3 UNITS
Prerequisite(s) : NONE

Vision of the University : A premier, multidisciplinary-technological university

Mission of the University : The University shall primarily provide advanced professional and technical instruction for special purposes, advanced
studies in industrial trade, agriculture, fishery, forestry, aeronautics and land – based programs, arts and sciences, health
sciences, information technology and other relevant fields of study. It shall also undertake research and extension
services and provide progressive leadership in its areas of specialization.

Goal of the University : The University shall produce scientifically, and technologically oriented human capital equipped with appropriate
knowledge, skills, and attitudes. It shall likewise pursue relevant research strengthen linkages with the industry,
community, and other institutions and maintain sustainable technology for the preservation of the environment.

Core Values Commitment, Transparency, Unity, Patriotism, Integrity, Excellence, Spirituality (CTU PIES)
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Program Learning : The BSHM aims to develop hospitality practitioners who can: (CMO 62 Series 2017)
Outcomes
1. Differentiate between the design and operation of a production system.
2. Recognize business-related activities used to ensure a certain level of quality in a product or service.
3. Perform basic management functions such as planning, organizing, leading, and controlling.
4. Demonstrate administrative and managerial abilities in a service-oriented business.
5. Create a list of current business trends that have an impact on operations management.

Course Description : This course provides the student an overview of the operation management of manufacturing and service
industry. It covers the concept, procedures and practices, and technologies used in designing and managing
the different department in its operational processes in service-oriented organizations, with emphasis on
informed decision-making and the use of analytical tools.

Course Learning Outcomes : At the end of the course, the students can:

1. Recognize an integrated framework for strategic decision making in order to analyze the business as a
whole with a specific focus. (PO1 and PO2)
2. Identify the operational and strategic core features of the operations and production management
function, particularly the relationship between people. (PO1, PO2, PO3, PO3, PO4, PO5)
3. : Demonstrate the role and contribution of operations management to organizational competitiveness.
PO3, PO4, and PO5
4. 4: Evaluate the service experience and demonstrate your ability in operational methodologies. (PLO1,
PLO2, PLO3, PO4, and PO5)
5.

Course Content:

INTENDED LEARNING ASSESSMENT TASKS TEACHING- LEARNING CONTENTS LEARNING REMARKS

OUTCOMES ACTIVITIES RESOURCES
(TIME ALLOCATION)
(2 Hours) Formulate expectations
Identify the policies and and perception on the Interactive-lecture  CTU VMGO Instructor – prepared
regulations of the VMGO of the institution discussion power point
University, the Mission, with relevance to their presentation
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Vision and Goals studies. Virtual session through

Orientation of the zoom meeting
course flow, classroom Student Manual and
rules, expectations and Activities posted on Course Syllabi
evaluation google classroom

(4 hours)  Self-evaluation on I.A

Elucidate the meaning strongest possessed Interactive-lecture INTRODUCTION TO https://www.slideshare.
of operation, explain fundamental discussion OPERATION net/nurshamimahsams
the basic function of the managerial skills and MANAGEMENT uddin/introduction-to-
business organization, presenting situational Virtual session through  Define operation operations-
illustrate the evidences thereof zoom meeting management management-by
transformation process,  Computation of hotel  Basic functions of
identify the scope of occupancy statistics Activities posted on the business Instructor – prepared
operation management  Oral and written google classroom organization power point
and analyze the examination  The transformation presentation
importance of OM. processes
(CLO2, CLO3, CLO4)  Scope of operation
management
 Types of operation
management
Role of
operation
management

(3 hours)  Group activity w/ Interactive-lecture II.B

Elaborate the meaning rubrics discussion COMPETITIVENESS. https://www.slideshare.
of competitiveness, (Categorization of STRATEGY AND net/bilalnaimshaikh3/co
illustrate the business employee positions Virtual session through PRODUCTIVITY mpetitiveness-strategy-
competition, discuss as to line or staff zoom meeting  Competitiveness and-productivity
the mission, strategy function with basic meaning Instructor – prepared
and tactics, elucidate duties and Activities posted on  Businesses power point
planning and decision responsibilities as google classroom compete using: presentation
making, interpret the basis)  Marketing
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strategy formulation,  Practical exam  Operations

contrast the key factors  Mission/ Strategy/
of strategy and define Tactics
productivity. (CLO1,  Planning and
CLO2, CLO3) decision making
 Strategy formulation
 Key factors
 External
 Internal
Productivity
PRELIM EXAMINATI0N (1 hour)
(8 hours)  Self-evaluation on Interactive-lecture III.A https://www.slideshar
Explain the importance competencies discussion PRODUCT AND e.net/midhimpsdan/pr
of product and service possessed as per SERVICE DESIGN oduct-and-service-
design, elaborate value demanded by the Virtual session through  Importance of design-15680964
analysis, elucidate competency model zoom meeting product and service
product and service used in the design Instructor – prepared
standardization, hospitality with class Activities posted on  Value analysis power point
demonstrate legal presentation or group google classroom  Product and presentation
ethical and activity service
environmental issues,  Case Analysis standardization
extend the phases in  Legal, ethical and
product design and environmental
developmental, explain issues
the overview of service  Phases in product
design, illustrate the design and
difference of service developmental
design and product  Service design
design, demonstrate overview
guidelines for  Difference between
successful service service design and
design and identify product design
other issues in product  Phases in the
and service design. service design
(CLO1, CLO2, CLO3, process
CLO4)  Guidelines for
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successful service
design
Other issues in product
and service design
(6Hours) Interactive-lecture IV. B https://www.slideshar
Define capacity  Reflection on a given discussion CAPACITY e.net/889222/capacity
planning, characterize case with focus on PLANNING -planning-15097718
the types of capacity, attitudinal Virtual session through  Definition of
outline the characteristics zoom meeting capacity planning
determinants of practiced as F.O.  Types of capacity Instructor – prepared
effective capacity and manager Activities posted on  Determinants of power point
explain the developing  Expression and google classroom effective capacity presentation
capacity alternatives. discussion on each  Developing
(CLO1, CLO2, CLO4) stage of “Guest capacity
Cycle” alternatives
 Presentation Activity
 Oral and written
examination

MIDTERM EXAMINATI0N (2 hours)

(4Hours) Interactive-lecture V. A https://www.slideshar
Discuss the meaning of  Practical examination discussion PROCESS e.net/SachiniGunawar
process selection,  Demonstration SELECTION AND dana/process-
explain the process  Role Playing/Group Virtual session through FACILITIES LAYOUT selection-and-facility-
strategies, elucidate the Activity zoom meeting  Process selection layout
process types, define (Interpretation of the  Process selection
facility layout design, complexity and Activities posted on meaning
and illustrate the need trending issues of google classroom  Process strategies Instructor – prepared
for layout design. security and  Process types power point
(CLO1, CLO2, CLO3) engineering jobs)  Facility layout presentation
 Facility layout
definition
 Importance of
layout design
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 Need for layout

design

(6Hours) Interactive-lecture VI. B

Exaggerate the discussion DESIGN OF WORK https://www.slideshare.
meaning and  Individual activity of SYSTEM net/aizellbernal/design-
importance of job Enumerating the Virtual session through  Meaning and of-work-systems-
design, describe the known best practices zoom meeting importance of job 27812131
advantages and in F&B Department design
disadvantages of  Oral Examination Activities posted on  Specialization in
business specialization, google classroom business: Instructor – prepared
elucidate the behavioral  Advantages power point
approaches to job  Disadvantages presentation
design, classify the  Behavioral
motivation and trust, approaches to job
explain the methods design
analysis and  Motivation and trust
procedure, elucidate  Methods analysis
the motion study and procedure
operation and  Analyzing the job
techniques, determine  Motion study of
the developing work operation
methods and interpret  Motion study
the working condition techniques
and standard time.  Developing work
(CLO1, CLO2, CLO3, methods
CLO4)  Working condition
 Standard time

(4Hours) Interactive-lecture V. A https://www.slideshar

Discuss the meaning of  Practical examination discussion PROCESS e.net/SachiniGunawar
process selection,  Demonstration SELECTION AND dana/process-
explain the process  Role Playing/Group Virtual session through FACILITIES LAYOUT selection-and-facility-
strategies, elucidate the Activity zoom meeting  Process selection layout
process types, define (Interpretation of the  Process selection
facility layout design, complexity and Activities posted on meaning
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and illustrate the need trending issues of google classroom  Process strategies Instructor – prepared
for layout design. security and  Process types power point
(CLO1, CLO2, CLO3) engineering jobs)  Facility layout presentation
 Facility layout
definition
 Importance of
layout design
 Need for layout
design

(6Hours) Interactive-lecture VI. B

Exaggerate the discussion DESIGN OF WORK https://www.slideshare.
meaning and  Individual activity of SYSTEM net/aizellbernal/design-
importance of job Enumerating the Virtual session through  Meaning and of-work-systems-
design, describe the known best practices zoom meeting importance of job 27812131
advantages and in F&B Department design
disadvantages of  Oral Examination Activities posted on  Specialization in
business specialization, google classroom business: Instructor – prepared
elucidate the behavioral  Advantages power point
approaches to job  Disadvantages presentation
design, classify the  Behavioral
motivation and trust, approaches to job
explain the methods design
analysis and  Motivation and trust
procedure, elucidate  Methods analysis
the motion study and procedure
operation and  Analyzing the job
techniques, determine  Motion study of
the developing work operation
methods and interpret  Motion study
the working condition techniques
and standard time.  Developing work
(CLO1, CLO2, CLO3, methods
CLO4)  Working condition
 Standard time
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MIDTERM EXAMINATI0N (1 hour)

(8Hours)  Providing own Interactive-lecture VII. A https://www.slideshare.
Define the meaning standards when discussion MANAGING OF net/midhimpsdan/qualit
and importance of purchasing/consumin QUALITY AND y-control-16255077
quality, contrast the g products as to type Film showing via QUALITY CONTROL
quality control of product given as youtube  Meaning and
compared with quality basis importance of Instructor – prepared
control compared with  Practical or oral Virtual session through quality power point
quality assurance, examination zoom meeting  Quality control presentation
elucidate the Individual activity compared with
approaches to Activities posted on quality assurance
monitoring and google classroom  Approaches to
improving quality, and monitoring and
outline the basic tools improving quality
of quality. (CLO4)  7 basic tools of
quality

(7Hours) Interactive-lecture VIII. B

Explain the meaning  Oral and written discussion SUPPLY-CHAIN https://www.slideshare.
and definition of supply examination DEMAND net/guru4314/supply-
chain, elaborate the  Group activity Virtual session through  Meaning / definition chain-management-
types of supply chain,  Class presentation of zoom meeting of supply chain 36819712
apply the essential the previous activity  Types of supply
features of supply chain  Seminar workshop Activities posted on chain Instructor – prepared
management, on operation google classroom  Essential features power point
determine components management trends of supply chain presentation
of supply chain, in tourism industry. management
analyze the factors Create an  Components of
influencing supply operational supply chain
chain management and plan/standard  Factors influencing
interpret the functions supply chain
of supply chain management
management.  Functions of supply
(CLO1, CLO2, CLO3, chain management
CLO4)
FINAL EXAMINATI0N (2 hours)
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References:

Textbook references: https://www.slideshare.net/nurshamimahsamsuddin/introduction-to-operations-management-

byhttps://www.slideshare.net/bilalnaimshaikh3/competitiveness-strategy-and-productivity
https://www.slideshare.net/midhimpsdan/product-and-service-design-1568096
https://www.slideshare.net/889222/capacity-planning-15097718
https://www.slideshare.net/SachiniGunawardana/process-selection-and-facility-layout
https://www.slideshare.net/aizellbernal/design-of-work-systems-27812131
https://www.slideshare.net/midhimpsdan/quality-control-16255077
https://www.slideshare.net/guru4314/supply-chain-management-36819712

Course Requirements:

1. Attendance
2. Active Participation
3. Formative Assessments
4. Projects, Assignments, Reporting, Oral Recitation
5. Summative Assessments

Evaluation Procedures: (Approved Grading System applicable to the course/program Based in the CTU Student Manual)

Class Standing – 60 %
Quizzes – 30 %
Graded Oral Presentation – 20%
Project/Assignments/Final Reports - 10 %

Term Examination – 40 %

Total - 100%

Prepared By: MARIA A. NUDALO, MBA-HRM, CHP

Faculty, TM Program -CTU San Francisco
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Revision Date : September 1, 2021

Submission Date : September 6, 2021

Utilized by: Honey Lou O. Layon Norwyn L. Manloloyo

Subject Teacher Subject Teacher

Consultation Hours: M-Th. 4pm-5pm M. 6pm-7pm, T. 8pm-9pm, W-Th. 6pm-7pm, F. 7pm-8pm, S. 9am-10am

Contact details: honeylayon@yahoo.com norwyn.manloloyojr@ctu.edu.ph

Upon Recommendation by the Committee:

HUBERT G. QUINONES, Ph.D., DM-HRM RONALD M. RAMIREZ, Ph.D. MANOLITO D. VILLARIN, Ph.D.
Main Campus Daanbantayan Campus Barili Campus

APPROVED:

WILSON M. SAYABOC, Ph.D. . .

University Director for Instructional Delivery, Monitoring and Evaluation
Program Cluster Facilitator