Your reference SCM/bs

Our reference M9B/RT 734

The manager

Dress to suit limited

75 Point Dor Road

Balanchichuerse

Hopeville

Attention: Mrs Susheila Chulhan

Dear Madam

CLASSIC STEAM IRON FY23A

Thank you for your letter dated 24 April 20... In which you complained about the classic steam
iron you purchased on 23rd April is leaking. Also, that it does not has the capacity you expected.

In order to find out the exact nature of the problem, your technician had to dismantte the iron. He
found out that there is a hole in the base of the tank which had lost its original shape, size and capacity.
The cause of the problem is that hot water was poured into the plastic water tank. This caused the tank to
wrap, shrink and leak through the hole mentioned above.

I wish to draw your attention to the following:

- At the time of purchase a very clearly worded user’s manual was delivered to you.
- Filling of the water tank demonstrated to your expected satisfaction.
- During the demonstration the water tank was filled to maximum capacity.

Due to our findings, we do not hold ourselves responsible for the damages incurred. Never the less,
because of the goodwill that exists between our establishments, I shall replace your iron with another iron
of identical description and value at no cost to your firm. Our unsoteceted advice is that in future,
whenever new shop assistant are employed, supervisor should exercise greater caution and ensure that he
or she is sufficient knowledgeable about the equipment and machines in use at the time.

I am taking the opportunity to inform you that the goods about which you have been enquiring
arrived yesterday and sorting should be completed this afternoon. We would therefore be pleased to have
you or your assistant buyer come between 08 30 hrs and 11 00 hrs to select the specific items in which
you are interested. Yours sincerely

Marjoire jaites Boalts (MS)

Sales manager