The way customers engage with businesses has changed monumentally over the last few years.

Today,
customers expect seamless service and easy accessibility from the businesses they interact with.

Chatbots are computer programs, more like virtual companions, that communicate with us through text
messages, using artificial intelligence. Chatbots are integrated with websites or messaging apps to help
businesses automate their regular tasks.

HOW CAN CHATBOTS SOLVE INEFFICIENCES IN EVENT PLANNING

HELPDESK

Instead of having a team of people answer the phone for queries of different attendees over and over
again, you can have a chatbot automate the entire process. Chatbots powered by Natural Language
Processing and Machine Learning can be used to assess the intents of the queries and provide a relevant
answer. Over time, intelligent chatbots can improve the responses for every single interaction and
generate context-based replies.

BOOKING & REGISTRATION

Chatbots can aid in booking tickets or making seat reservations. Chatbots eliminate the need to fill
tedious forms and replace that with an engaging conversation that attendees enjoy.

MULTILINGUAL EVENTS

A multilingual event chatbot can eliminate the need for a global team of representatives to be available
round-the-clock to answer queries

E(vent)-commerce

Chatbots can also be used to promote your event’s merchandise by facilitating the purchase of goodies
through the event chatbot.

Attendee engagement

Conducting polls and surveys to make the event memorable and engaging can be done through the
chatbot. With engagement activities through a chatbot, you can gain insights about popular sessions,
know more about popular opinion, and hold real-time contests while reinforcing the two-way dialogue
between attendees and experts at the event.

Navigation assistance

Alerts & reminders

Event improvements

Different KPIs like top queries, average chat duration, drop-off points in the conversation, etc can be
effectively used to derive insights. How the attendees used the chatbot, which part of the event
garnered the most attention, which queries the bot wasn’t trained for, what type of information was
requested the most from the chatbot, and more such insights can be used to improve the events and
the bot as well.

Benefits of event chatbots

 Reduce friction with personalized conversations that lead visitors into taking action. The
attendees, sponsors, and speakers at any event all have different needs. A chatbot can
personalize the communication for each.
 Make your event a top-of-the-mind affair for everyone involved, by scheduling greetings,
reminders, feedback requests, and more. Continuous dialogue makes visitors look forward to
your event and share their excitement over social media.
 Garner instant, real-time feedback from attendees, without having to wait for the event to wrap
up.
 Save time, effort, and resources by eliminating manual data management, support, or
registration management. Event bots can help you slash operating costs and thereby improve
profit.

Chatbots can automate redundant parts of the process and free up time for you to focus on
strategic and decision-making activities. According to a study conducted by Ubisend, 21% of
consumers believe chatbots are the easiest way to contact a business. Event bots are helping
event managers and creators make the entire process hassle-free and efficient.

CHATBOTS IN BANKING

Challenges of banking Sector

 Banks Need Modernization
Implementing technological solutions effectively like chatbots means more efficient workflows,
instant response times, increased speed of operations, and an overall improvement in
productivity and customer satisfaction. (forecast growth accounts for 3,150 percent increase in
banking chatbot interactions between 2019 and 2023)
 Banks need customer-centricity
The customer has felt ignored for so long; walking into banks and waiting in long queues, only to
fill a form, or deposit a cheque. Relying on legacy processes has rendered banks to struggle to
retain customers. Customers now expect better services. Using chatbots, banks can improve
customer centricity by offering faster services, self-service, and making information and services
accessible 24*7. With a customer-centric approach, banks can regain their brand image and
enhance brand loyalty by offering convenience to the customer.
 Customers need personalized service
Chatbots provide the customer exactly what they are looking for by probing the visitor with a
series of questions and offering relevant information in an interactive and user-friendly manner.
  Instant guidance on financial matters
The unavailability of answers at the required time results in hampered customer experience.

Benefits of chatbots in banking Sector

 Cost reduction
 Save man-hours
 Round the clock support
 Enhance customer experience
 Speedy operations
 Generate more leads

Use Cases of chatbot in banking

 Create a insight driven bank

In order to create a cognitive financial institution, we need the capability to capture the
information provided by the user and gauge their sentiment and behavior. A chatbot can help
consolidate this information and help banks make decisions that are powered by data-based
analytics.
 Enhances customer experience
Bots can assist customers any time and grasp the context of conversations to provide quick
support without the need for human intervention. When needed, a chatbot can access historical
customer service data to revisit customer grievances and steer conversations toward outcomes
more efficiently.
 Improve visibility in customer sentiment
Customer feedback gathering and analysis are the critical components of any banking service.
Intranet-based chatbots can help banks get a clearer picture of customer sentiment, allowing
them to improve services and exceed customer expectations.
 Generate leads with conversations
A chatbot integrated early on in a buyer’s journey can prove less intrusive than email or direct
marketing campaigns, widely increasing the possibility of converting leads. Lead generation
chatbots can be integrated into a bank’s website, or mobile app and customers can initiate
conversations and get their queries resolved in no time. This will streamline the customer
experience and improve the chances of conversion.