Directions: A word or phrase is missing in each of the sentences below.

Four
answer choices are given below each sentence. Select the best answer to
complete the sentence. Then mark the letter (A), (B), (C), or (D) on your answer
sheet.

1. Customer reviews indicate that many modern mobile devices are often
unnecessarily -----

(A) Complication (B) complicates (C) complicate (D) complicated

Questions 1 to 7 refer to the following letter:

Dear Mr. Lane,

Thank you very much for your encouraging words regarding the opening of our new
hotel in Southampton. We are very pleased that we are able to expand to new cities and
are looking to further our venture to Manchester next spring. Our long-term partnership
will hopefully be carried over to these new locations. In order to thank you for your
continued support, I am sending you a voucher that you can use in any of our
establishments for a year starting today.

Mr. and Mrs. Appleton

The Proud Owners of Appleton Incorporated

Appleton Incorporated
Voucher
Valid for a dinner for 2 excluding drinks
in any of our hotels or restaurants
Please contact us at least 48 hours before the date you wish to use your voucher in
order to check availability.
See you soon!
to be used before September 2014

1. What business do Mr. and Mrs. Appleton run?

 A. A gift voucher business. B. A hotel

C. A restaurant. D. Various restaurants and hotels.

2. What is the purpose of this letter?

 A. To announce a special offer.

 B. To thank their partner for his support.
 C. To announce the opening of a hotel in Manchester.
 D. To announce the opening of a hotel in Southampton.

3. What is the business plan that is referred to in the letter?

 A. Ending the partnership.

 B. Encouraging the partner to invest in the business.
 C. Opening a new business in the spring.
 D. Moving the company to Manchester.

4. What do the Appletons do to encourage their partner?

 A. They give him a bonus.

 B. They send him a gift voucher.
 C. They send him a refund.
 D. They invite him to Manchester.

5. What will probably happen when Mr. Lane wants to eat in an Appleton establishment?

 A. He won't pay anything.

 B. He will pay for his food.
 C. He will pay for his drinks and his food.
 D. He will call two days ahead to book.

6. What will happen if Mr. Lane eats in an Appleton hotel after September 2014?
  A. He will have to pay for his drinks.
 B. He will have to pay for his meal and his drinks.
 C. He will have to book in advance.
 D. He will not pay anything.

7. When was this letter sent?

 A. In the spring of 2013.

 B. In September 2013. (The letter says that the voucher is valid for a year
"starting today." The voucher expires in September 2014, so if we subtract a year,
that brings us to September 2013.)

 C. In September 2014.
 D. In January 2014.

Questions 8 to 10 refer to the following memo:

Thank you for _____(1)_____ in the Printer Return Study! As a major Canadian
printer manufacturer, Inkjet International Inc. is interested in knowing why some
people who purchase an inkjet or laser printer return the printer for a
_____(2)_____ to the place of purchase. If you are a recent inkjet/laser buyer, you
are qualified to answer this survey, _____(3)_____ or not you have returned your
printer to its place of purchase. It takes about ten minutes to _____(4)_____. To be
able to use your responses, we must receive your answers by Wednesday,
February 21st, 2008.

8.

 A. completing
 B. competing
 C. participating (One "participates in" a study, one does not "complete in,"
"compete in," or "contest in" a study.)
 D. contesting
 9.

 A. return

 B. refund (When you return an item to a shop because it is faulty or broken it

is usually to exchange it for a refund (your money back).

 C. transfer
 D. complaint

10.

 A. despite
 B. weather

 C. whether (The standard expression is "whether or not," so the other options

do not make sense.)

 D. if