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    Leydi Orjuela
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    This document presents an English language survey about the telecommunications services provided by Claro in Colombia. The 10 question survey asks about the respondent's awareness and experience with Claro's mobile phone and home internet services, their satisfaction with the quality of services and customer support, and whether they would recommend Claro to others.

    Original Description:

    Encuesta

    Original Title

    Encuesta en Ingles

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    This document presents an English language survey about the telecommunications services provided by Claro in Colombia. The 10 question survey asks about the respondent's awareness and experience with Claro's mobile phone and home internet services, their satisfaction with the quality of services and customer support, and whether they would recommend Claro to others.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    5 views2 pages

    Tecnología en Gestión de Mercados

    Uploaded by

    Leydi Orjuela
    This document presents an English language survey about the telecommunications services provided by Claro in Colombia. The 10 question survey asks about the respondent's awareness and experience with Claro's mobile phone and home internet services, their satisfaction with the quality of services and customer support, and whether they would recommend Claro to others.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 2

    TECNOLOGÍA EN GESTIÓN DE MERCADOS

    ENCUESTA EN INGLÉS

    PRESENTADO POR

    LEYDI VIVIANA ORJUELA RIAÑO

    JHONATTAN OSORIO PEÑA

    SERVICIO NACIONAL DE APRENDIZAJE – SENA

    ABRIL DE 2019
    This survey is based on the service provide by the Claro telecommunications
    company.

    1. You know all the services that provides the Claro Company?

    Yes __ Not __

    2. You’ve had any of the services you make Claro?

    Yes __ Not __

    3. Which of the following services has or had with the Claro Company?

    Claro Home __ Mobile phone __

    4. How you describe the services that the Claro Company provides?

    Good __ Regular __ Bad __

    5. You’ve had some disadvantage with some of the services?

    Yes __ Not __

    6. You have communicated with the customer service line to show your
    problems?

    Yes __ Not __

    7. You’ve been treated by the staff who have attended you?

    Good __ Regular __ Bad __

    8. They’ve solved all of their disadvantage?

    Yes __ Not __

    9. How you describe the service of the customer service line?

    Good __ Regular __ Bad ___

    10. You would recommend the Claro service to the other people?

    Yes __ Not __

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