and how it works in practice

1. MANUFACTURING
Digital transformation is leading to entirely
new business models, such as subscription
services with mutual benefits for supplier and
customer. SAP’s open, modular, and
extensible microservices architecture makes
these new services possible.
One company – a forklift manufacturer –
worked with SAP to launch a new revenue
management platform for forklift fleet
management, offering a subscription service
that provides actionable data to customers to
help them optimize forklift use. This also
supports a phased approach, incorporating
billing data from existing legacy systems.
With help from SAP, IoT technology tells them
how far a forklift has traveled and even
whether it has been involved in a collision.
That lets them optimize routes, spot that a
specific driver might require more training, or
even ‘gamify’ the service. This reinterprets the
relationship from a one-time purchase to one
that sells outcomes and performance.
SAP helped to facilitate this capability with an
SAP billing bundle, including subscription
order management, invoicing and customer
financials. SAP was chosen because of its
proven flexibility to address IoT requirements,
the ability to support complex multi-sided
models and a scalable customer engagement
platform that can grow with their business.