HOTEL MUTIARA PASID OPERATION MANUAL

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Sitamiang Coffee Shop

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The main coffee shop for all day dining and breakfast of hotel guest as well as outsider
guest.
1. Location
First Floor direct view from hotel lobby area.

2. Concept
 Design Concept
1. Conventional design
2. Filled with natural light
3. Closed kitchen concept

 Service Culture
1. Plate service
2. Buffet service available for breakfast
3. Friendly and speedy

 Style of Coffee shop

1. International coffee shop with local specialties
2. A la carte 3 meal service with buffet breakfast

 Opening Hours
24 hours

3. Marketing
 Marketing Strategies
 Public Relations
 Promotions
1. Monthly food promotions of themed menu supplements. *Monthly food promo
plan to year end/calender
2. Monthly beverage selections promotions

 External Signage
1. lobby signage
2. lift directories
3. carpark signage

 Dining Objectives (breakfast, lunch, dinner and other)

1. All day dining
2. Breakfast catering to 90% in house guests
3. Lunch buffet targeting Local offices and MICE groups
4. Dinner targeting in house guests and walk-in guests

 Personalized Stationary
1. No

 Memberships
1. No

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HOTEL MUTIARA PASID OPERATION MANUAL
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Sitamiang Coffee Shop

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4. Capacity/Seating Mix
a. 60 guests.
b. Smoking and non smoking sections

5. Architectural and Design Features

 Coffee shop Layout
a. Split rooms
b. Easy disable access
c. Natural light via glass wall
d. Island buffet in the center of the room (Suites Room).
 Service Stations
a. 4 waiters service station strategically located around the room (create
standard for each)

6. Music and Entertainment

a. Piped music, modern chill out / acid jazz / world music

7. Merchandising if applicable
a. N/A

8. Projected Profit & Loss Forecast

 Revenue Forecast
 Seat Turnover
 Average Check
 Food & Beverage Cost
 Payroll and Related Expenses
 Other Expenses
 Opening Cost
 GOP

9. Menu and Design Format

 Menu layout
1. Multi page faux leather folders
2. Full menu selections of Appetizers, soups, Local specialties, main courses,
desserts and snack items
3. No pictures
4. High quality recycled paper

 A la Carte
1. Full a la carte menu available

 Buffet
1. Presenting once a week for diner buffet promotion as per calender event
theme

 Beverage List
1. Selection of old and new world of Mocktail.
2. uniquely created juices, mock-tails, cocktails, coffee and tea variant, with their
companions for proper glassware and condiments/garnishes

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HOTEL MUTIARA PASID OPERATION MANUAL
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Sitamiang Coffee Shop

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 Cigars
1. NA

 Menu Covers
1. Faux leather folder book type

 Languages
1. English and Bahasa Indonesia

 Healthy Eating
1. Included in standard menu – minimum one item per course

 Vegetarian
1. Included as standard, minimum one item per course

 Signature items
1. One of food and beverage menu

10. Staffing (Coffee shop/Kitchen/Bar)

 Numbers
 Positions
 Working Schedule

11. Uniforms pars and photos

12. Service
 Sequence Of Service
 Floor assignment
 Briefing Sheet
 Table Top
a. Place mats, linen napkins
b. Standard cutleries
c. Fresh flowers, cruet set
d. Ash tray for smoking section tables
 Mise en Place
 Service Station
 Coffee shop Head Waiter’s and Greeters Desk
 Reservation Book/Systems/Procedures/log book
 Closing Procedure
 Coffee shop Cleaning Procedure and Controls
 Cleaning and Dishwashing Procedure
 Coffee shop Log Book

13. Operating Equipment Inventory / Par Stock

 Cutlery
 Silverware
 Glassware
 Chinaware
 Linnen

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HOTEL MUTIARA PASID OPERATION MANUAL
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Sitamiang Coffee Shop

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 Stewarding Matters i.e. breakage reports

14. Systems
 POS
 Credit Card Machines
 Reservations

15. Revenue Control Procedure

16. Cost Control Procedure

17. Quality Assurance Programs

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