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Terms & Conditions
Terms and Conditions:
1. Complimentary online room reservation is open to all invited Genting Rewards
Card members only.
2. Complimentary room offer is non-transferable, non-upgradeable, and non-
exchangeable for cash.
3. Member is allowed to reserve only 01 complimentary room on a single check-
in-date.
(Not applicable to the promotion with entitlement of 02 or more
complimentary rooms)
4. Kindly logon to https://book.rwgenting.com to check your complimentary room
entitlement details.
5. Room reservation is subject to availability.
6. Room reservation details will send through e-mail once booking confirmed
&submitted. If you did not receive a confirmation e-mail, please contact us via e-
mail at customercare@rwgenting.com.
7. Cancellation, amendment, or extension of complimentary room offer is not
allowed.
8. Any no show on complimentary room reservation will be considered utilized.
9. Member is required to present their Genting Rewards Card and Identity Card
(IC)/Passport upon check-in at the hotel.
10. Check-in on behalf is not allowed.
11. Room reservation for First World Hotel is available at the self check-in kiosk
from 6am to 11pm.
12. Genting Malaysia Berhad reserves the right to alter the terms and conditions
or withdraw this promotion at any time without prior notice.
Important notes:
1. Any unutilized complimentary room will be forfeited after the promotion’s expiry
date.
2. Online reservation is only applicable for complimentary room reservation.
3. For other enquiries, kindly contact our World Reservation Hotline at +603-2718
1118.
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