Read the conversation carefully.

Then, pay your attention to the bold sentences.

Toni : Hi Dimas.
Dimas : Hi Ton, what’s up? You look confused.
Toni : Yeah, actually I have a problem when I
wanted to install the game
Dimas : Oh, I see. Have you followed the
instructions correctly?
Toni : Yeah, I think so. I have followed the
instructions one by one.
Dimas : Please hand me your laptop.
Toni : Sure, here it is.
Dimas : Yap, I got it. Here is the problem Ton.
Toni : What’s the problem?
Dimas : Before you install the game, you need to turn
off your antivirus. Are you with me?
Toni : Sorry, what do you say?
Dimas : Make sure you turn off antivirus first and
then you can install the game. Do you
understand what I’m saying Ton?
Toni : Yeah, I understand what you are saying.
Thank you , Dimas.
Dimas : no, problem.