Human Behavior and Crises Management

Crisis Management - is the process by which an organization deals with a major event that threatens
to harm the organization or the general public.

Crisis - is any event that is expected to lead to an unstable and dangerous situation affecting an
individual, group, community or society.

Risk Management - involves assessing potential threats and finding the best ways to avoid those
threats.

Crisis Management - dealing with threats after they have occurred.Crises Management is
occasionally referred as incident management.

Crisis Negotiation - is a technique for law enforcement to communicate with people who are
threatening violence including barricaded subject, hostage taker, stalkers, threats, workplace violence
or person threatening suicide.

Forensic Psychology - forensic discipline that evaluates behavioral patterns and how they relate to
crime.

Hostage Negotiation - a negotiation conducted between law enforcement agencies, diplomatic or

other governmental representatives for the release of a person held hostage against their will by
criminal, terrorist or other elements.

Crises Management Plan - crises management methods of a business or organization.

3 Elements of Crises Management

1. threat to the organization or public
2. element of surprise
3. short decision time

Types of Crises
1. Natural Disaster
2. Technological Crises
3. Confrontation
4. Malevolence
5. Organizational Misdeeds
6. Work place violence
7. Rumors
8. Terrorist attacks/Man made disasters

Natural Disaster - considered acts of god - such as environmental phenomena as earthquakes,

volcanic eruptions, floods, landslides, storms, tsunamis and droughts that threaten life, property and
the environment itself.

Technological Crises - are caused by human application of science and technology.

Confrontation Crises - occur when discontented individuals and/or groups, fight business,
government and various interest groups to win acceptance of their demands and expectations.

Common Type of Confrontation Crises

1. Boycott
2. Picketing
3. Sit-ins
4. blockade
5. Occupation of buildings
6. Resisting/Disobeying police
7. Ultimatums to those in authority

Crises of malevolence - opponents or miscreants individuals use criminal means or other extreme
tactics for the purpose of expressing hostility or anger toward a company or country with aim of
destabilizing or destroying it. ex. product tampering, kidnapping, terrorism, espionage.

Crises of Organizational Deeds - occurs when management takes actions it knows will harm
stakeholders without adequate precaution.

3 Types of Organizational Misdeeds

1. Crises of skewed management values
2. Crises of Deception
3. Crises of Management Misconduct

Human Behavior - refers to the range of behaviors exhibited by humans and which are influenced
by culture, attitudes, emotions, values, ethics, authority, rapport, hypnosis, persuasion, coercion and
genetics.

Factors Affecting Human Behavior

1. Genetics
2. Attitude
3. Social Norms
4. Perceive behavioral control
5. Core faith
6. Survival instinct

Psychiatric Disorders Associated with Criminal Behavior

1. Anxiety Disorders
2. Delirium
3. Delusional Disorder
4. Dementia
5. Impulse Control Disorder
6. Intoxication or withdrawal from medication or drugs
7. Malingering
8. Mood disorders such as major depression, anxiety disorders and
 bipolar disorders
9. Personality disorders, especially anti social personality disorder
10.Pervasive developmental disorder (autism)
11.Psychotic disorder
12.Schizophrenia
13.Schizo-afflective disorder
14.Schizophreniform disorder
15.Substance dependence and abuse
16.Traumatic brain injury

Mental Illness/Mental Disorder - a health conditions that changes a persons thinking, feelings or
behavior and that causes the person distress and difficulty in functioning.

Schizophrenia - a long term mental disorder of a type involving a breakdown in the relation between
thought, emotion and behavior, leading to faulty perception, inappropriate actions and
feelings,withdrawal from reality and personal relationships into fantasy and delusion and a sense
of mental fragmentation.

Autism - a mental condition present from early childhood characterized by great difficulty in
communicating and forming relationship with other people and in using language and abstract
concepts.

Hypnosis - the induction of a state of consciousness in which a person apparently losses the power of
voluntary action and is highly responsive to suggestions or directions.

Stalking - is a term used to refer to unwanted and obsessive attention by an individual or group to
another person.