HAPPY E.

DOS SANTOS

REM 132
PROPERTY MANAGEMENT CLASS
SIR ELWYN BRIAN JAVIER

August 13, 2019

PROPERTY MANAGEMENT
1. Real estate specialization
2. Need for skilled manager due to property complex (?)
3. Oversight of property

SCOPE OF PROPERTIES HANDLED IN PROPERTY MANAGEMENT

1. Single family homes
2. Condominiums
3. Townhomes
4. Duplex
5. Apartment buildings
6. Mix use

SEGMENTS OF PROJECTS
1. Economic
2. Affordable
3. Mid-income
4. Up-scale
5. Luxury

REAL ESTATE MANAGEMENT ORGANIZATION KEY FACTORS

1. Linking mechanism and services
2. Monitoring of processes
3. Appropriate skills and competencies

CHALLENGES OF A PROPERTY MANAGER

1. Difficult tenants
2. Long hours of work
3. Need for emergency capital
4. Potential liability

Property Manager
 Hired to handle the daily operations of a real estate investment
RESPONSIBILITIES: (TPLRRR)
1. RENT
 Setting rent
 Collecting rent
 Adjusting rent

2. TENANTS
 Finding tenants
 Screening tenants
 Handling leases
 Handling complaints / emergencies
 Handling move-outs
 Dealing with evictions

3. PREVENTIVE MAINTENANCE REPAIRS

4. LANDLORD – TENANT LAW

 Handle security deposits
 Terminate a lease
 Evict a tenant

5. RESPONSIBLE FOR SUPERVISING

 Other employer (concierge, security)
 Vacant properties

6. RESPONSIBLE FOR MANAGING THE BUDGETS / MAINTAINING RECORDS

 Operating budget
 Property records

PROPERTY MANAGEMENT SPECIALIST OPPORTUNITIES

1. Leasing
2. Asset
3. Corporate property management
4. Association management
5. Housing program management
6. Office buildings

CONSIDERATIONS OF PROPERTY MANAGERS

1. Owner’s objectives
2. Competitive property market – local and regional
3. Market indicators – occupancy and vacancy rate
4. Revenue source
5. Projected expense
FACILITY MANAGEMENT
 A profession that encompasses multiple disciplines to ensure functionality of the built
environment by integrating people, places, process and technology
 International facility management association
 Inter-relationship caoe, non-core and Facility Management

RELATIONSHIP TO:
1. Core business: Business strategy, objective, plan and process
2. Non-core business – support services, ICT infrastructure
3. Define facility management Service scope and delivery, resources, sourcing model

FACILITY MANAGEMENT BASIC PLAN

1. Develop facility management strategy
 Strategic analysis, solution development and strategy implementation

2. Determine sourcing model

 In-source, out-source, co-sourcse

3. Procure Services
 Pre-qualification
 Request for proposal / letter / tender
 Tendering

4. Deliver services
 Mobilization
 Contact management
 Transition

5. Management performance
 Service review
 Performance requirement
 Bench marking

6. Space Management
 Process of planning space requirements
 Identify weakness, allocations of current necessary space to the clients
 Monitoring and identify stage problems
INTELLECTUAL PROPERTY
 Safeguard creators and producers of intellectual goods and services

Includes:
1. Literary, artistic and scientific work
2. Performances
3. Inventions in all fields of human endeavor

WORLD INTELLECTUAL PROPERTY ORGANIZATION (WIPO)

 Assists applicants to seeking patent protection internationally for their inventions
 Self-funding agency of UN

END USER EXPERIENCES

 Customers are expected by facility management
 Examples – Airports, colleges

VALUE FOR MONEY

 Term long used to express the relationship between the cost of a good or a service and
its quality or performance

Phases in the facility life cycle

 DESIGN
 CONSTRUCT
 TEST AND COMMISSION
 START UP
 OPERATE

TRANSITION OF SERVICE DELIVERY

1. Moving to out-sourcing
2. Changing the out-sourcing model
3. Reverting to in-sourcing
4. In-sourcing for the first time

OFFSHORING
 Ways of extracting cost savings from operations
 Business is transferred to a location without lower operating costs

Preventive maintenance concept

Examble: Air-conditioning