UNIVERSITI KUALA LUMPUR

MALAYSIA ITALY DESIGN INSTITUTE

PMB30203 - QUALITY ENGINEERING

Assignment 3

Prepared by:

Iman Syahril Bin Mohd Apandi (58217117050)

Prepared for:

Dr. Punnose P. Kavoor

Submitted on:

12th April 2019

 QE assigment 3

x bar, R chart, p chart and c chart (choose in any textbook) (individual)

Solution:
X-Bar Chart
𝐶𝑒𝑛𝑡𝑒𝑟 𝑙𝑖𝑛𝑒 = 𝑥̿ = 101.04

𝑈𝑝𝑝𝑒𝑟 𝑐𝑜𝑛𝑡𝑟𝑜𝑙 𝑙𝑖𝑚𝑖𝑡 = 𝑥̿ + 𝐴2𝑅̅ = 102.28

𝐿𝑜𝑤𝑒𝑟 𝑐𝑜𝑛𝑡𝑟𝑜𝑙 𝑙𝑖𝑚𝑖𝑡 = 𝑥̿ − 𝐴2𝑅̅ = 99.81

R-Bar Chart
𝐶𝑒𝑛𝑡𝑒𝑟 𝑙𝑖𝑛𝑒 = 𝑅̅ = 2.135

𝑈𝑝𝑝𝑒𝑟 𝑐𝑜𝑛𝑡𝑟𝑜𝑙 𝑙𝑖𝑚𝑖𝑡 = 𝑅̅𝐷4 = 4.515

𝐿𝑜𝑤𝑒𝑟 𝑐𝑜𝑛𝑡𝑟𝑜𝑙 𝑙𝑖𝑚𝑖𝑡 = 𝑅̅𝐷3 = 0

P-CHART
A team in an accounting group has been working on improving the processing of invoices. The team
is trying to reduce the cost of processing invoices by decreasing the fraction of invoices with errors.
The team developed the following operational definition for a defective invoice: an invoice is defective
if it has incorrect price, incorrect quantity, incorrect coding, incorrect address, or incorrect name. The
team decided to pull a random sample of 100 invoices per day. If the invoice had one or more errors it
was defective. The data from the last 25 days are given in the table.
Day Invoices Number Fraction
Number Inspected (n) Defective (np) Defective (p)

1 100 22 0.22
2 100 33 0.33
3 100 24 0.24
4 100 20 0.20
5 100 18 0.18
6 100 24 0.24
7 100 24 0.24
8 100 29 0.29
9 100 18 0.18
10 100 27 0.27
11 100 31 0.31
12 100 26 0.26
13 100 31 0.31
14 100 24 0.24
15 100 22 0.22
16 100 22 0.22
17 100 29 0.29
18 100 31 0.31
19 100 21 0.21
20 100 26 0.26
21 100 24 0.24
22 100 32 0.32
23 100 17 0.17
24 100 25 0.25
25 100 21 0.21
Using these formulas to find 𝜎𝑝, LCL and UCL

𝑝 (1 − 𝑝)
√
𝜎𝑝 = 𝑛

𝐿𝐶𝐿𝑝 = 𝑝 − 𝑧𝜎𝑝

𝑈𝐶𝐿𝑝 = 𝑝 + 𝜎𝑝
Solution:
C-CHART
The number of weekly customer complaints are monitored in a large hotel using a c-chart. Develop
three sigma control limits using the data table below
Week Number of Complaints
1 3
2 2
3 3
4 1
5 3
6 3
7 2
8 1
9 3
10 1
Total 22

Using these formulas to find CL, LCL and UCL

𝐿𝐶𝐿𝑐 = 𝑐−𝑧√𝑐

𝑈𝐶𝐿𝑐 = 𝑐+𝑧√𝑐

𝐿𝐶𝐿𝑐 = 𝑐−3√𝑐

𝑈𝐶𝐿𝑐 = 𝑐+3√𝑐 Solution:

𝐶𝑜𝑚𝑝𝑙𝑎𝑖𝑛𝑡𝑠 22
𝐶𝐿

𝐿𝐶𝐿𝑐

𝑈𝐶𝐿𝑐