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Management Information Systems of PTCL Pakistan
Management Information Systems of PTCL Pakistan
2011
Table of contents
Introduction of ptcl ========================================================= 2
Information systems======================================================== 4
Disadvantages of B&CC===================================================10
Conclusion ===============================================-======== 16
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Management information system of PTCL
2011
Introduction of PTCL
2
Management information system of PTCL
Broadband
IPTV Services
Vfone
Satellite Communication
Alcatel
Siemens
NEC
Ericson
Hawaii
J.S Telecom
3
Management information system of PTCL
ZTE
2011
Information Systems
In organization different kind of levels are involved in management, there are
different information systems at different level of organization. One information
system cannot provide all the information that’s why all departments coordinated
with each other and jointly made a management information system for whole
organization.
4
Management information system of PTCL
. PTCL is divided into two stages (1) strategic, management, knowledge and
operational level (2) functional areas such as sales and marketing, manufacturing
finance, accounting and human resource
5
Management information system of PTCL
& is being used to register & rectify Land Line Faults in a computerized way. This
fault management system contains activating notification software that allows a
human to take proper intervention. This system was working in few cities but now
it is available all over Pakistan. In this system when customer calls to PTCL at
1218 for complaints it registers there complaint and then this system track the
faults and complaints for a particular user and sent notification alert for
solutionthensystem itself calls back to the customer to know whether the
customer problem has been solved and has the customer been satisfied or not.
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Management information system of PTCL
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Management information system of PTCL
2011
Costumer Information
Product Information
Sales Management
Order Entry
Order Management
Resource Management
Every employee in PTCL has an access to this software but options are limited
according to the authority of each employee. For example if an operational level
login his username and password then the options regarding his job appear on
screen and if top manager login his username and password then the options for
his purpose appear on the screen. The decision to grant installment in the bill to
customer is made by lower level supervisors according to predefined criteria.
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Management information system of PTCL
regarding billing and accounts appear on the screen. These functions include the
following things
2011
Costumer Name
Customer Address
CNIC
Payment Code
Payment Name
Payment Mode
Payment Type
Product Information
Product information involves the details about the product, which has been used
by the customer. For example it tells either a customer has used a PTSN or any
other differentiated product. It has tabs of Product code, Product type, Product
Status and Bill Status.
Sales Management
Sales management function of B&CC tells about the daily sales transactions and
track elementary activities and transactions of the organization. It includes sales
dialogs, customer experience about the sales and sales information about walk-
in queries and existing customers.
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Management information system of PTCL
Handling (Processing)
Resource Management
Resource Manager involves the computerize tracking of receipts, cash, deposits,
payroll and store information for their materials like cables, telephone sets etc.
Advantages of B&CC
B&CC used for all three levels of Management which made it a sole information
system of the Organization
Immediately can track the data about the customer, which made billing
and other process quiet easy.
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Management information system of PTCL
Difficulty for Top Managers to take decision via this system because it is
not easy as compare to ESS or DSS.
Word Processor
Desktop Publishing
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Management information system of PTCL
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Management information system of PTCL
2011
The whole network of PTCL only one software name B&CC (Business &
customer care System) is used and which is cost approximately 3 Arab rupees.
This system is operated at all three levels of PTCL, which are operational, Middle
level, Top Management.
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Management information system of PTCL
Solution
2011
The wrong data which is mistakenly entered by a computer operator is
manually corrected by him,but i think that there should be a reverse button in
B&CC Software so incase if there is a wrong entry by a computer operator then it
should be undo by just one click in order to save time.
Un-user friendly IS
Below are the pictures of SAP Database & B&CC used by PTCL.
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Management information system of PTCL
Solution
As the SAP database & the B&CC Software is very expensive & is
already in action throughout the organization so if the new employee comes to 2011
the organization then proper training must be given to him/her by Trainners so
that they can use SAP Database & B&CC Software easily & quickly.
Hardware Problem
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Management information system of PTCL
2011
Solution
Conclusion
Management Information system can play a vital role in building infrastructure of
telecommunication in Pakistan. There is need to realize the importance of
management information system in mind of PTCL’s employees and to train them
according to emerging technologies in the world. There is need of improvement
like at operational level PTCL is using partially OAS (Office automation system);
the use word processing is in a limit, because PTCL ground level labors are not
educated as well as supervisor level employees. At managers level they have a
system that track all the transaction of the system like fault every supervisor have
an account and they have records so they use this record to remove faults and
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Management information system of PTCL
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