Position Description

Engineer - Windows
Services
Position Number: 00057333 Faculty / Division: Finance and Operations
Position Title: Engineer - Windows Services School / Unit: UNSW IT
Date Written: August 2019 Position Level: Level 7

ORGANISATIONAL ENVIRONMENT
UNSW is currently implementing a ten-year strategy to 2025 and our ambition for the next decade is nothing
less than to establish UNSW as Australia’s global university. We aspire to this in the belief that a great
university, which is a global leader in discovery, innovation, impact, education and thought leadership, can
make an enormous difference to the lives of people in Australia and around the world.
Following extensive consultation in 2015, we identified three strategic priority areas. Firstly, a drive for
academic excellence in research and education. Universities are often classified as ‘research intensive’ or
‘teaching intensive’. UNSW is proud to be an exemplar of both. We are amongst a limited group of universities
worldwide capable of delivering research excellence alongside the highest quality education on a large scale.
Secondly, a passion for social engagement, which improves lives through advancing equality, diversity, open
debate and economic progress. Thirdly, a commitment to achieving global impact through sharing our
capability in research and education in the highest quality partnerships with institutions in both developed and
emerging societies. We regard the interplay of academic excellence, social engagement and global impact as
the hallmarks of a great forward-looking 21st century university.
To achieve this ambition, we are attracting the very best academic and professional staff to play leadership
roles in our organisation.

Values in Action: Our UNSW Behaviours

UNSW recognises the role of employees in driving a high performance culture. The behavioural expectations
for UNSW are below.

1
OVERVIEW OF RELEVANT AREA AND POSITION SUMMARY
UNSW IT is part of UNSW’s Finance and Operations Division and provides high quality, sustainable, flexible
products and state of the art services to UNSW. Our priorities are to drive innovative architectures that enable
UNSW’s digital future and be a trusted partner of the University.
In recent years UNSW IT has implemented a Shared Service capability moving away from a complete
federated model of individual IT units operating within Faculties and Divisions. UNSW IT is now entering its
next phase of transformation to position itself as a strategic partner and enabler within the University.
The Windows Server Support sits within the wider Customer Service Delivery – UNSW IT team. Its physical
and virtual environment supports the Production Services provided to the wider Service Delivery groups
including Application, Database and other Microsoft related environments providing services to UNSW staff,
students and alumni across 4 Data Centres housing over 100 racks and over 3000 physical and virtual servers.
The Engineer – Windows Server role provides services in relation to the implementing, managing, operating,
supporting and monitoring of the Windows Server environment for all of UNSW.
The position is part of the UNSW IT organisation but will work closely with the Faculities and Divisions to
ensure the services operate within their defined metrics and to maximize uptime for the UNSW environment.
The role of Engineer – Windows Server reports to Team Leader – Windows Services and has no direct reports.

RESPONSIBILITIES
Specific responsibilities for this role include:
• Implement a stable and robust infrastructure environment following vendor-specific strategies and
standards.
• Build a standard operating environment for servers and integrating applications into the environment.
• Undertake problem diagnosis and correction support of relevant technologies across the organisation
according to assigned priorities and timeframes.
• Participate in upgrades (hardware and software) and other maintenance tasks as required.
• Maintain an effective testing environment and testing changes to production systems in a controlled
environment.
• Ensure adherence to IT policies, processes, standards and architecture principles in building and
running systems.
• Monitor performance of operational processes and standards in running systems.
• Complete requests and resolve incidents in accordance with defined service levels.
• Contribute to policies, procedures and other documentation required to support the infrastructure
environment.
• Develop effective working relationships with stakeholders and colleagues to deliver end-to-end
infrastructure solutions that match business requirements.
• Support with identifying, recommending and implementing process improvements within the IT
infrastructure environment that impact operation, customer service and achievement of SLA’s.
• Contribute to the design and operation of a secure infrastructure environment.
• Be available for On-Call / After Hours and Weekend Support.
• Cooperate with all health and safety policies and procedures of the university and take all reasonable
care to ensure that your actions or omissions do not impact on the health and safety of yourself or
others.

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SELECTION CRITERIA

• A degree or subsequent relevant experience in a medium to large scale IT environment or an equivalent

level of knowledge gained through any other combination of education, training and/or experience.
• Experience in supporting a standard operating environment including problem diagnosis, correction and
escalation, release management and change management.
• Exposure to or basic working knowledge of scripting languages.
• MCSE industry certification or equivalent.
• Good understanding of Networking concepts, Virtualization, Windows server troubleshooting, file &
print, SOE deployments
• Proven ability to liaise effectively with all levels of internal and external stakeholders, and ability to
influence to achieve desired outcomes.
• Demonstrated organisational skills with the ability to prioritise and manage competing deadlines and
workloads in a high-volume environment.
• Excellent verbal and written communication skills with the ability to articulate complex, technical
concepts to non-technical staff in easily understood terms.
• Knowledge of health and safety responsibilities and commitment to attending relevant health and safety
training.

It is not the intention of the position description to limit the scope or accountabilities of the position
but to highlight the most important aspects of the position. The aspects mentioned above may be
altered in accordance with the changing requirements of the role.