DIALOGUE (HOTEL AND TOURISM)

RECEPTIONIST AND GUEST

SHAFRIE ABILLAH ( S ) As Receptionist
DIEGO WISNU ATTALANDIRA ( D ) As Guest

In Call

(Kriiiiing-Kriiinngggg Kriiinngggg-Kriiiiinnnnnggg)

A : “Good afternoon.This is Luwak White Coffee Hotel.How may I help you ?”

D : “I would like to rent a room for my family, but how much do you charge a night
?”
A : “Our price start at 200k a night for single room with single bed, double room
start at 400k a night with double bed and we have special price for deluxe room
just start at 500k a night.”
D : “What’s the difference from all the rooms ?”
A : “Ohhh...at single room we provide single bed and full equipment but without
fridge, at double room we provide double bed and full equipment and you can get
a small fridge, and at deluxe room we provide single deluxe and double deluxe
bed you can choose one of them.And also you can get special equipment.The floor
is covered with carpet very suitable for families.”
D : “Sounds good.Can you reserve double room for me Sir ?”
A : “Of course.What day are you coming in ?”
D : “I will be checking in on next Sunday.”
A : “Today April 20th so you will check in at April 27th.How many days Sir ?”
D : “I’ll need it for a week.”
A : “OK.I have you coming in on 27th and checking out on May4th.Is that correct
?”
D : “Yesss !!!”
A : “Do you come with your family or not ?”
D : “Yes..with my wife and all of my childs.”
A : “How many child do you have Sir ?”
D : “2 children and 1 adult.”
A : “I suggest you choose deluxe room with double bed Sir because you have an
adult.”
D : “Hmmm...I think deluxe room good for me.That’s great.Deluxe room please !”
A : “Can I have your name Sir ?“
D : “Diego Wisnu Attalandira.”
A : “Sorry, can you spell your first name please !”
D : “D - I – E – G – O.”
A : “Let me confirm your information Mr.Diego deluxe room with double deluxe
bed from April 27th until May 4th.Is this correct ?”
D : “Yes.That’s right.”
A : “The total comes to 3.500.000 rupiahs.Can I get your credit card number ?”
D : “Sure.It’s 2121 2520 2424.”
A : “OK.2 1 2 1 2520 2 4 2 4.What is the name on your credit card ?”
D : “Diego Attalandira.”
A : “I have the room reserved for you.If you need to cancel please call us 1 day
before your check in date.Failure to cancel will result in a one day charge in your
credit card.Is there anything else I can do for you Sir ?”
D : “Yes one more question.What time we can check in ?”
A : “We can check you in 09:00 AM.”
D : “OK.Thank you.”
A : “You’re welcome.Thank’s for calling White Coffee Hotel.Have a nice day.”
D : “Thanks.Bye.”
A : “Good Bye.”