PEDOMAN

SURVEI KEPUASAN PELANGGAN

UPTD PUSKESMAS JAGAPURA

JALAN RAYA GEGESIK – JAGAPURA
KABUPATEN CIREBON
2019
 DAFTAR ISI

Lembar Pengesahan………………………………………………………………. i
Kata Pengantar ……………………………………………………………………. ii
Daftar Isi ……………………………………………………………………….......... iii
Ringkasan Eksekutif ……………………………………………………………….. iv
BAB I PENDAHULUAN ……………………………………………………….. 1

A. Latar Belakang …………………………………………………... 1

B. Tujuan ....................……………………………………………… 1
C. Sasaran ………………………………………............................. 1
D. Ruang Lingkup………………………………………………… 1
E. Batasan Operasional………………………………………….. 2
BAB II STANDAR KETENAGAAN……………………………………………….... 3
A. Ketenagaan ……………………………………………............... 3
B. Distribusi Ketenagaan …………………………………………. 3
C. Jadwal Kegiatan ………………………………………………… 3
BAB III STANDAR FASILITAS…………………………………………........ 4
BAB IV TATALAKSANA SURVEI …………………………………………….... 5
A. Persiapan Survei ……………………………………………. 5
B. Pelaksanaan Survei………………………….......................... 5
C. Langkah-langkah Survei…………………………………….. 9
BAB V LOGISTIK………………………………………………………………..... 10
BAB VI KESELAMATAN SASARAN SURVEI…………………………………. 11
BAB VII KESELAMATAN KERJA PETUGAS...…………………………………. 12
BAB VIII PENGENDALIAN MUTU………………………………………………… 13
BAB IX PENUTUP……………………………………………………………………
Referensi ……………...……………………………………………………………... 14

Lampiran……………………………………………………………………………... 15
 DAFTAR TABEL

Tabel 1………………………………………………………………………............ I
Tabel 2 …………………………………………………………………………….... ii
Tabel 3 ………………………………………………………………………............ iii
Tabel 4 ……………………………………………………………………............... iv
Tabel 5 ………………………………………………………………...................... v
 DAFTAR GAMBAR

Gambar 1………………………………………………………………………......... I
Gambar 2 …………………………………………………………………………… ii
Gambar 3 ………………………………………………………………………........ iii
Gambar 4 …………………………………………………………………….......... iv
Gambar 5 ……………………………………………………………….................. V