 Profile

Vision
To provide world-class
airport ground handling
services and other
supporting services.

Mission
A provider of airport ground
handling and other
supporting services that
make a positive contribution
to the integration of
Indonesia‟s national aviation
industry.
Corporate Culture
State Regulation and Requirement
Gapura has accomplished Government’s requirement, certified by
The Ministry of Transportation and assigned to operate related
activities service of airport, as follows:
 Passenger and Baggage Handling
 Aircraft Handling on The Ground
 Cargo and Mail Handling
 Warehousing
 IATA Ground Handling Partnership

5
Our Networks : more than 50 branches at major Airports
OUR CLIENTS
OUR CLIENTS
 Commitment
COMPANY POLICY and COMMITMENT
Safety, Security and Quality & HSE
COMPANY POLICY and COMMITMENT
Safety, Security and Quality & HSE
 3rd Renewal IATA
Safety Audit For Ground Operation Program

Organization and Management (ORM)

Load Control (LOD)

Passenger and Baggage Handling (PAB)

Aircraft Handling and Loading (HDL)

Aircraft Ground Movement (AGM)

Cargo and Mail Handling (CGM)

HDQ, CGK & DPS – u/i 16 Sep 2017

SUB – u/i 03 Sep2018
 Safety Management System

Activity
Goal FODCheckwith the Airport
ZeroAccident/Incident Community, Ramp Check, Cleaning
Day,Weekly Safety Review

Safety ManagementSystem

Daily The Campaign

Briefing/debriefing, Training, HazardIdentification Report,
Appreciation and Reward,Staff BaggageHandling, Ramp Safety
Engagement Campaign, Cleanness Working Area
Ground Support Equipment

Gapura‟s commitment to preserving nature is reflected in the

investment of modern GSE equipment with environmentally-
friendly technology in the form of large tonnage equipment that
meets Euro 3 emission standards, and small tonnage electric
equipment that is powered by pollutant-free or zero-emission
batteries, gradually being implemented since 2015 until 2017. This
modernization of GSE also enhances operational & cost efficiency.
 Business
GROUND HANDLING

Gapura Ground Handling Services, in reference to IATA SGHA 2008:

1. Representation, Administration & Supervision
2. Passenger Servic es
3. Ramp Services
4. Load Control, munications & Flight Oper ations
Com
v
5. Cargo & Mail Ser ices
6. Security
7. Support Services
8. Aircraft Maintenance *On request

Ground handling activities are based on global

service standards as prescribed by the
International Air Transportation Association
(IATA) of which Gapura is a member. Gapura is
thereby trusted by national and international
airlines at the more than 50 airports that the
Company currently operates in Indonesia at
which we are always ready and prepared to
deliver high-quality services to all of our
customers.
GROUND HANDLING
In line with our vision to become a world-class
ground handling company, Gapura strives to
be the best service provider in the eyes of our
clients. Gapura continuously improves upon
its level of service quality through the ongoing
enhancement of our Ground Handling
services to confidently handle all the needs of
our customers; because our clients‟ success
is our success.
Gapura strives to become an IT-
based organization through the
utilization of appropriate state-of-the-
art technology to fully optimize its
ground handling operations.

Gapura is experienced in the handling

all types of aircrafts; commercial
aircraft, cargo aircraft, private jets and
corporate as well as VVIP flights for
heads of state.
CARGO SERVICES & WAREHOUSING

• Freight Handling (On/Off Airport) • Warehousing

• Mail Handling • Rush Handling
• Document Handling (Import/Export) • Cold Storage Handling
• Avsec & CCTV monitoring • Strong Room
• Freighter Ramp Services/Transportation • 2 Dangerous Goods Rooms
• RA-3 Certified fro m EUA • AVI Room (Live Animal Room)
• Call Center and Air line Customer • Special Load handling
Services • Cargo Insurance (Export-Import)
• Special Cargo Handling
Our cargo services are specifically designed to
guarantee the safety and security of your
cargo. Supported by the latest technology,
Gapura provides world-class services to meet
all of your needs, 24 hours a day; 7 days a
week.
CARGO SERVICES & WAREHOUSING
We safely handle goods, mail and
documents; starting from the receipt and
acceptance to the delivery for incoming
and outgoing cargo. All f our services
o
are administered in full ccordance with
a n Organization
International Civil
Aviatio
(ICAO) and Internationa l Air Transport
“EU Aviation(IATA)
Association Security Validated
regul ations. Gapura
has received
Regulated RA-3 are known
Agents”, fication from
supply- Gapura owns a strategically-located
certi
chain security initiative that is awarded warehousing zone within the cargo area
by the European Union. of the Soekarno-Hatta International
Airport. In this 8,936 m2 area, we
integrate a bonded warehouse zone and a
dangerous goods acceptance area with
specially designed storage facilities. Our
warehouses are equipped with X-ray
scanning systems, digital scales, an
integrated information technology system
and web-based security cameras (CCTV)
to provide maximum security and the
direct monitoring of all cargo handling
activities.
1. Cargo building 510
Domestic

2. Cargo building 511

Export

3. Cargo building 540

Import
 Wide Storage Capacity Used Iddle

106.000 kgs / day 163.250 Kgs

Warehouse 269.250 Kgs
3.590 M2 848 M2 1.306 M2
511 (Export) 2.154 M2
40 % 60 %

139.000 Kgs/ day 242.000 Kgs

Warehouse 381.000 Kgs
5.084 M2 1.112 M2 2.044 M2
540 (Import) 3.050 M2
36 % 63 %

130.000 Kgs/ day 15.000 Kgs

Warehouse 145.125 Kgs
1935.6 M2 1.040 M2 121 M2
510 (Domestic) 1161 M2
90 % 10 %

CGK
CGK
 LAY-OUT CARGO AREA CGK

510 Gapura 520 X-Ray

GADom-In

GADom-Out
EPA

PTJAS(Dom)
GP 510
FedexDom
530
Angkasa
GA 520 JAS 530 530
L
DH
M
DB

GAImport JAS
Export Import JAS
511
Rush
521 Export
Handling
PTJAS

X X X X X X
501
GD501 Airline GD602
Airlines Offices Offices BeaCukai

EPL EPL EPL

Retribusi
Parkir
528 P
Pos Gudang Garuda MR Entreport Kantor
JPT
Indonesia Hankam office Warehouse DJBC Duty Free
Warehouse

Kantin

PTCCB
Kantor
Masjid
Import
Fedex

Al-Furqon

Pam
Gapura Security check Parking
Angkasa
540
Unex RPX BGD BDL RA
Forklift Diesel

Hand Pallet

Forklift Battery Reach Truck

CGK
C C TV
a. Warehouse (Export) = 10 Units
b. Warehouse (Import) = 20 Units
c. Warehouse (Domestic) = 4 Units

Length of Recording = 90 Days

CGK
CGK
CGK
Australia – Prime Minister
Malaysia – Prime Ministry
Oman – Head of State Parliement
India – Vice President
Bangladesh – Prime Ministry
 Facilities and Advantages

 Wide space for Storage and Build-Up

 Integrated online weighing calculation system
 Web-based Warehouse Operation system
 Securely storage area with CCTV control
 Provide special-shipment Requirement
 Inclusive Cargo Insurance for warehouse handling.
 Inclusive office space, furniture and PC with internet connection
 Free storage charge for Airline‟s company material
 Inclusive plastic cover material for cargo
 Inclusive operational vehicle
 RA-3 certification in accordance of EU Regulation 185/2010
GROUND SUPPORT EQUIPMENT WORKSHOP
 OTHER SERVICES

Gapura‟s services continue to grow f r o m

ground handling t o warehousing services,
hospitality services and airport service
assistance, as well as aviobridge
operations, aviation security, flight
approval, airport lounges and the learning
center; all to ensure the total comfort and
safety of our clients.
JOUMPA / Airport Fast Track and Meet & Greet Services

Gapura can offer tailored services for your

convenience and for your special guests such as
family, colleagues, clients and business
associates. Our experienced airport assistance
staff can assist you at the airport for your arrival,
transit and departure. The airport assistance
service is available at Soekarno-Hatta
International Airport, Jakarta and Ngurah Rai
International Airport, Denpasar, Juanda
International Airport Surabaya.
OTHER SERVICES
OTHER SERVICES

Airport Assistance :
• Meet & Greet Assistance
• Check-In Assistance
• Visa & Immigration Assistance
• Baggage Claim Assistance
• Customs Clearance Assistance
• Limousine Services
• International Events Group
Assistance

Aviobridge Operations

Gapura employs well-trained,

certified skilled workers to operate
aviobridges in several airports:
• Soekarno Hatta International
Airport, Jakarta, Terminal 1ABC
& Terminal 2DEF, Terminal 3
• Kualanamu International Airport,
Medan, Domestic Terminal
 OTHER SERVICES

Airport Lounge

We believe that the pre-flight

experience at the airp ort is just as
important as the flight itself. We
make available Airport Lounges in
selected airports to provide guests
with a more relaxing atmosphere,
more spacious seating and fast wi-fi
access as well as quality food and
beverages; all to ensure an
enhanced experience for
passengers.
• Departure Hall, Supadio
International Airport, Pontianak
Aviation Security
Various aviation security services
Flight Approval
We can help you in the handling
of Flight Approval clearances in
Indonesia, including:
• Diplomatic Clearance
• Security Clearance
• Local Slot Time
Recognition
ACHIEVEMENTS
Award Received On 2015
Hongkong Airlines
• Certificate of the Best Performing
Station in Non-China Region (DPS)
Japan Airlines
• Commendation No RampAcc ident for 19
years (CGK)
• Commendation Good Perfor mance and
Trustworthy on February 11th (CGK)
• Commendation Good Performance and
Trustworthy On June 08th (CGK)
Malaysia Airlines
• Commendation Zero Incident/Accident
during year 2014 (CGK)
Korean Airlines
• Certificate of Excellent ULD Stock
Controller period 2009 – 2014 (DPS)
• Highest Quality Service Provider in
Southeast Asia for the 1st Quarter 2015
(CGK)
Award Received On 2016
Korean Airlines
• Certificate of Excellent Service Performance Operating Without
Recordable & Serious Irregularities (CGK)
• Certificate of „Zero In cident/Accident June 2013 – June 2016′,
submitted August 1, 2 016 (DPS)
• Certificate of „Excelent Security Performance for 5 Years‟, submitted
August 1, 2016 (DPS)
Royal Brunei Airlines
• Certificate of „Recognition and appreciation for more than 10 years
of loyal and excellent handling in servicing our customer together‟
submitted on 24 January 2017 (CGK).
• Certificate of „Ramp Accident Free for Two Years‟,submitted
November 7, 2016 (DPS)
Japan Airlines
• Commendation „No Ramp Incident for 21 (twenty one)
consecutive years‟,October 17, 2016(CGK)
KLM Royal Dutch Airlines
• Appreciation of „Zero Incident in 2015′, submitted January 13,
2016 (DPS)
Qatar Airways
• Appreciation „Platinum award for PAWOB in July16′.
Submitted August 10, 2016 (DPS).
Thai Airways
• Appreciation „In Recognition of outstanding services in Cargo
Ground Handling Performance for the year 2015′, submitted
on Januari 25, 2016 (Warehousing Branch CGK)
Silk Air
• Certificate of „Agents Award‟on December 2, 2016 (SRG)
 ACHIEVEMENTS

Awards Received On 2017

KLM Royal Dutch Airlines

Award For Supporting KLM Royal Dutch Airlines as Most Punctual International Airlines 2016, submitted 22 March 2017 (DPS).
Award For Achieving Target Standard Process Time 94.6% in 2016, submitted 22 March 2017 (DPS)
Award For Zero Incident & Accident 2016, submitted 22 March 2017 (DPS)
Award for Best Employee for KLM Dedicated I Wayan Dirga Ardiana, submitted 22 March 2017 (DPS)

China Airlines (CI)

Most Improved Station 2016, submitted April 21, 2017 (DPS).
Outstanding Performance 2016, submitted April 21, 2017 (DPS)
The Most Progressive Ground Handler for China Airlines 2016, submitted April 21, 2017 (DPS)
Certificate Appreciation 2016, for 25 years Loyal Business Partnership, submitted April 21, 2017 (DPS)
Appreciation for Dedicated Team for Account Supervisor of China Airlines I Wayan Budiarta, submitted April 21, 2017 (DPS)

Korean Air
Recognition for Excellent Service Performance, operating without recordable & serious irregularities for the year 2016
(Warehousing Branch CGK)
Award for Outstanding Performance, submitted April 23, 2017 (CGK)

Japan Airlines (JAL)

Commendation for highly performance of service provided to Japan Air Self Defense Force (JASDF) for Japan Prime Minister
Flight Mission March 31, 2017 (HLP)

US Ambassador to Indonesia
Appreciation for support in helping US Air Force personel safely enter Indonesia and smooth ground handling on March 24, 2017
(BTJ)

Hongkong Airlines
Appreciation and gratitude for dedicated support towards Hongkong Airlines during the Volano Ash disruption caused by Mount
Agung 27-30 Dec 17, Letter submitted on December 1, 2017 by Stanley Kan Director Service Delivery Department Hongkong
Airlines Limited
ThankYou