Ankit Kadwey

seniour associate - Oceans Linc Infotech

Bhopal, Madhya Pradesh, Madhya Pradesh
ankit529_9x8@indeedemail.com
+91-9713382222

- To work in challenging environment where my knowledge & abilities are utilize above 4 years & 1
Months of experience in Professional Works..

Work Experience

seniour associate
Oceans Linc Infotech - Pune, Maharashtra
September 2017 to Present

Junior associat
Vodafone India Services Pvt Ltd - Ahmedabad, Gujarat
February 2016 to September 2017

An Back Office Executive

SQUIRRELSOFTECH SERVICE Pvt Ltd - Ahmedabad, Gujarat
January 2014 to January 2016

" Malaysia as "Trainee Engg

Merchant Navy
January 2013 to December 2014

Upkar Gramin Vikash Sanstha - Multai, Madhya Pradesh

February 2012 to November 2012
as Support Engg. For all tender of MP Govt. in NGO. 
Company Overview: - 
Vodafone India Group is one of the world's leading telecommunications groups, with a significant
presence in Europe, the Middle East, Africa and Asia Pacific through the company's subsidiary
undertakings, joint ventures, associated undertakings and investments. Merger of Vodafone India and
Idea: creating the largest telecoms operator in India

Education

Diploma in Electronics & Tele-Communication

C V Raman Institute Of science & Technology Hoshangabad - Hoshangabad, Madhya Pradesh
June 2011

Govt. Higher Secondary School Paradsinga

March 2010

Hindi, English
Govt. High School Paradsinga - Betul, Madhya Pradesh
March 2008

Skills

ASSOCIATE (1 year), COMPENSATION (Less than 1 year), CUSTOMER SERVICE (Less than 1 year),
RECEPTIONIST (Less than 1 year), RETAIL SALES (Less than 1 year)

Additional Information

Skills: - 
❖ Strong administration skills & high level of confidentiality. 
❖ The flexibility and willingness to learn, & properly handle complaints and grievance procedures. 
❖ The ability to work as part of a team, & accurately, with attention to detail. 
 
Job Profile: - Seniour associate 
❖ Providing help and advice to customers using your organization s products or services 
❖ Handling customer complaints or any major incidents, such as a security issue or a customer being
taken ill 
❖ Issuing refunds or compensation to customers 
❖ Keeping accurate records of discussions or correspondence with customers 
❖ Analyzing statistics or other data to determine the level of customer service your organisation is
providing 
❖ Producing written information for customers, often involving use of computer packages and software
 
❖ Writing reports analyzing the customer service that your organisation provides. 
❖ Leading or supervising a team of customer service staff 
❖ Learning about your organization s products or services and keeping up to date with changes 
❖ Keeping ahead of developments in customer service by reading relevant journals, going to meetings
and attending courses.