Section Outline

1 Introduction 6 Prerequisites

2 Why Take This Course? 7 What You Will Need

3 Course Structure 8 Instance Overview

4 Course Outline 9 Course Goals

5 Navigating The Course

Introduction

● ServiceNow consultant
● Education
○ Master of Science in CIS
○ Bachelor of Science in MIS
● Love to travel
● More info
○ markmmiller.com
○ linkedin.com/in/markmanuelmiller
Why Take This Course?

● Deeper understanding of ServiceNow

● Master scripting within ServiceNow
○ Custom application development
○ Integrations
● Will benefit
○ Developers
○ Consultants
○ System admins
○ Anyone interested in learning about ServiceNow
Course Structure

● Broken up into 10 sections

● Sections are made up of
○ Videos
○ Slides
○ Demos
○ Quiz questions
● Workbook
● Practice exam
Course Outline

1 Course Introduction 6 GlideForm & GlideUser

2 Development Overview 7 GlideAjax

3 Scripting Locations 8 Exploring Other APIs

4 GlideRecord 9 Becoming A Scripting Master

5 GlideSystem 10 Creating A Custom App

Navigating The Course

● Speed up or slow down videos

● Re-watch videos
● Post questions to course Q&A
● Notification topics Note
○ Note Caution
○ Caution Dive Deeper
○ Dive Deeper Best Practice
○ Best Practice
○ 101 101 This topic was discussed in ServiceNow 101: Administration
● Client-side/Server-side
Prerequisites

● ServiceNow
○ Admin experience
● Database concepts
○ Tables, fields, records, etc.
● HTTP
○ How web apps work
● JavaScript
○ Object-oriented programming
What You Will Need

● Computer w/ modern browser

● Internet connection
● Recommended:
○ Personal or demo instance
○ developer.servicenow.com
Instance Overview

● Personal developer instance

○ developer.servicenow.com
○ May have slight modifications from out-of-box
● Istanbul
○ UI16
○ List v3
● User account
○ admin role
○ security_admin role
● Latest Mozilla Firefox

Note: It is ok if you are running a different version of ServiceNow than me

Text Editor

● Not required
● Why use a text editor at all?
● Atom
○ Open source text editor by GitHub
Course Goals

● Overwhelming number of places to script in ServiceNow,

how to fit this into a course?
● Focus on the what and how rather than the where
● Scripting certification

Note: This course will not cover every single scripting component in ServiceNow
Course Errors

● Please report errors!

● I’m not perfect and I’m still learning new things every day :)