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  • Servicenow 101: Administration: By: Mark Miller

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    This document provides an overview of a ServiceNow 101 administration course, outlining its sections, structure, target audience, and requirements. The course contains 9 sections that teach ServiceNow fundamentals like lists, forms, customizations, and administration through a series of videos, slides, a workbook, and practice exam. It is designed for anyone looking to learn ServiceNow administration, including those seeking career changes, current system administrators, developers, and consultants. Students will need a computer, internet, and are recommended to have a personal or demo ServiceNow instance to follow along.

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    This document provides an overview of a ServiceNow 101 administration course, outlining its sections, structure, target audience, and requirements. The course contains 9 sections that teach ServiceNow fundamentals like lists, forms, customizations, and administration through a series of videos, slides, a workbook, and practice exam. It is designed for anyone looking to learn ServiceNow administration, including those seeking career changes, current system administrators, developers, and consultants. Students will need a computer, internet, and are recommended to have a personal or demo ServiceNow instance to follow along.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
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    15 views7 pages

    Servicenow 101: Administration: By: Mark Miller

    Uploaded by

    samama
    This document provides an overview of a ServiceNow 101 administration course, outlining its sections, structure, target audience, and requirements. The course contains 9 sections that teach ServiceNow fundamentals like lists, forms, customizations, and administration through a series of videos, slides, a workbook, and practice exam. It is designed for anyone looking to learn ServiceNow administration, including those seeking career changes, current system administrators, developers, and consultants. Students will need a computer, internet, and are recommended to have a personal or demo ServiceNow instance to follow along.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Flag for inappropriate content
    of 7

    ServiceNow 101: Administration

    By: Mark Miller


    Introduction
    ● Who am I?
    ○ markmmiller.com
    ○ linkedin.com/in/markmanuelmiller
    ● Motivation for creating this course
    ● What you will learn
    ● The benefits of taking this course
    Course Sections
    1. Course Overview
    2. ServiceNow Overview
    3. Lists & Forms
    4. Customizations
    5. Tables & Fields
    6. User Administration
    7. Core Applications
    8. General Administration
    9. Course Review: Building A Custom App
    Course Structure
    ● Broken into 9 sections
    ● Each section has a number of videos
    ● Videos contain slides and screencasting
    ● Workbook
    ● Practice exam
    Who This Course Is For
    ● ANYONE!
    ● Looking for a career change?
    ● System administrators
    ● Developers
    ● Consultants
    A Note On The Instance
    ● Personal instance
    ● Geneva w/ UI15
    ● System Administrator
    ○ admin role
    ○ security_admin role
    ● Latest Mozilla Firefox
    What You Will Need
    ● Computer w/ modern browser
    ● Internet connection
    ● Recommended:
    ○ Personal or demo instance: developer.servicenow.com

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