Part 1

CHAMP Session
Learning Session with the Teaching Quality Team

Part 2

Level 2 Program
Junior Teacher to Senior Teacher Training Session

51talk Proprietary and Confidential

51talk Proprietary and Confidential
 Part I

CHAMP Session
Learning Session with the Teaching Quality Team

51talk Proprietary and Confidential

 Let’s begin with the end in mind
• Be CONSISTENT

• Let’s try to: C – HANGE

H – ABITS
A – ATTITUDE
M – INDSET
P – ERFORMANCE

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 Objectives:
BE more mindful
of the Teaching Quality Standards

AVOID having any complaints

in your classes in the future.

Apply the things that you’ve learned

in this session in your classes.

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Let’s START with a GAME!

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Low Level Complaints

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Types of Low Level Complaints

1. Teaching Skill
2. Attitude
3. Pronunciation
4. Lesson Memo Inaccuracy

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1. Teaching Skill
• Insufficient TPR
• Insufficient Realia /Teaching Aids
• Level-inappropriate
Speaking/Teaching Style

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2. Attitude
• Lack of Enthusiasm

• Impatience

• Briefly Distracted

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3. Pronunciation
• Strong Local Intonation

• Inaccurate Key word

Pronunciation

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4. Lesson Memo Inaccuracy

• Blank or “N/A”
on Syntax and/or Grammar

• Inaccurate Information

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 Low Level Complaints

Intervention
 Non-Voice Coaching Session

 Soft Warning

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 High Level Complaints
Also known as L3 or Level 3 Complaints

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 High Level Complaints
Types of High Level Complaints
• Student absent with LM
• Teacher absent with LM Lesson Memo-related
• Unqualified LM (<15M Actual Lesson)

• Leave/End Early
• Attitude (Gravity of the Situation) Non-Lesson Memo-related
• Contacting Students via WeChat or QQ

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Lesson Memo-related High Level Complaints

• Teacher Absent with Lesson Memo

• Student Absent with Lesson Memo
• Unqualified Lesson Memo

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 Non Lesson Memo-related High Level Complaints
• Leave/End Early
 DO NOT:
 Finish the class before the
25th minute
25minutes
 Close the AC before the 25th minute
 Leave the Camera frame before the 25th minute
 Stay on the AC after the 25th minute
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Non Lesson Memo-related High Level Complaints
• Attitude (*Gravity of the Situation)
 Rudeness
 Fighting
 Shouting
 Severely Distracted

51talk Proprietary and Confidential

Non Lesson Memo-related High Level Complaints

Contacting Students (WeChat or QQ)

You are only allowed to

communicate in the AC.

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 High Level Complaints
Intervention
 Voiced Coaching

 Final Warning with 60 Days

Cleansing Period

 Penalty (for Lesson Memo- Related High-Level Complaint)

51talk Proprietary and Confidential

51talk Proprietary and Confidential
 Single Offense
Low Level Complaints
Non-Voice
Teaching Skills Coaching Session
Attitude
Soft Warning
Lesson Memo (Invalid Lesson Memo)

High Level Complaints

Student absent with LM Voice Coaching Session
Teacher absent with LM Final Warning w/ 60 Days
Unqualified LM (<15M Actual Lesson) Cleansing Period
Leave Early
Penalty / Lesson Fee Removal
Attitude (*Gravity of the Situation)
Contacting Students via WeChat or QQ)
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 Repeat Offenses
Types of Repeat Offenses:
Final Warning w/ 60
• Multiple Low Level Complaints Days Cleansing Period

• Incur the same kind of High

Level Complaint SA Deliberation | SA
• Multiple High Level Complaints Cancellation
Page Prohibition
• Repeat Multiple High Level Final Warning with
Complaints Suspension

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51talk Proprietary and Confidential
 ZTP (Zero Tolerance Policy)
1. Unauthorized Lesson Substitution
2. AWOL/ No notification
3. Conducting Private Lessons
4. Divulging Company Business Practices
5. Retaining and/or using customer’s information
6. Asking for money from students
7. Drinking Alcohol, eating, smoking
8. Leaving the student unattended
9. Sleeping during the lesson
10. Abuse, harassment or discrimination towards
students/teachers/admin
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 ZTP (Zero Tolerance Policy)

Intervention

 Page Prohibition (Auto lock)

 SA Deliberation

 SA Cancellation

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I can hear my student but she’s not switching
her camera on. What should I do?

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My student is shouting and isn’t paying attention to me.
What should I do?

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What’s going to happen if I posted a lesson memo for a
student who was absent?

TQ

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What if the student came in at the 14th minute, what should I
do?

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 Remember!
• Be CONSISTENT

• Let’s try to: C – HANGE

H – ABITS
A – ATTITUDE
M – INDSET
P - ERFORMANCE

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 It’s SHINE TIME!
TIME TO BE A CHAMP!

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BREAK TIME 

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 Part 2

Level 2 Program
Junior Teacher to Senior Teacher
Training Session

51talk Proprietary and Confidential

Objectives of the program:
• Teachers will learn about Engage, Study and Activate
(ESA) method of teaching young learners.

• Teachers will have an awareness of VAK activities they

can use in their lessons to best utilise 51talk materials.

• Teachers will learn more about maintaining student

satisfaction in all their lessons.

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51talk Proprietary and Confidential
51talk Proprietary and Confidential
What is the VAK Learning Styles Model?
VAK Activities

• Milling
• Jigsaw reading
• Brainstorming / Discussions
• Singing
• Role-plays
• Vocabulary matching
• Drilling (flashcards/pairs)
• Spot the error
• Choral recitation
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ESA Practice
• ESA
• EASA
• ESA,ESA,ESA, A

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Grading
Language
For your dog…

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Grading
Language

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Exploring Materials
Engaging Your Learners

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Let’s play a game!

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51talk Teaching Materials

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Lesson Planning
Engaging Your Learners

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Let’s engage your learners!

Apply
Give
Teaching Feedback

Plan DEMO

Choose your
your lesson
material

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Activity Time!

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Feedback and Wrap-up

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