Assignment On Manage Personal Work Development and Professional Growth

ASSESSMENT
BSB51915 Diploma of Leadership and

Qualification:
Management
Unit of Competency: BSBWOR501 Manage personal work priorities and

professional development
Student Name:
Student ID:
Assessment Due
Date:
BSBWOR501 Manage personal work priorities and professional development
This unit describes the skills and knowledge required to create systems and process to organise
information and prioritise tasks. It applies to individuals working in managerial positions who have
excellent organisational skills. The work ethic of individuals in this role has a significant impact on the
work culture and patterns of behaviour of others as managers at this level are role models in their
work environment.
Elements Performance Criteria
1. Establish 1.1 Serve as a positive role model in the workplace through personal work
personal work
planning
goals
1.2 Ensure personal work goals, plans and activities reflect the organisation’s
plans, and own responsibilities and accountabilities
1.3 Measure and maintain personal performance in varying work conditions,

work contexts and when contingencies occur
2. Set and meet 2.1 Take initiative to prioritise and facilitate competing demands to achieve
own work
personal, team and organisational goals and objectives
priorities
2.2 Use technology efficiently and effectively to manage work priorities and
commitments
2.3 Maintain appropriate work-life balance, and ensure stress is effectively

managed and health is attended to
3. Develop and 3.1 Assess personal knowledge and skills against competency standards to
maintain
determine development needs, priorities and plans
professional
competence
3.2 Seek feedback from employees, clients and colleagues and use this
feedback to identify and develop ways to improve competence
3.3 Identify, evaluate, select and use development opportunities suitable to

personal learning style/s to develop competence
3.4 Participate in networks to enhance personal knowledge, skills and work

relationships
3.5 Identify and develop new skills to achieve and maintain a competitive edge
Performance Evidence
Evidence of the ability to:
BSBWOR501Manage personal work priorities and professional development Assessment – Version: 1.0 (Created: 07/09/17; Printed: 23/09/19)
This document is uncontrolled version when printed. 2
 use business technology to create and use systems and processes to organise and prioritise tasks
and commitments
 measure and maintain personal work performance including assessing competency against
competency standards and seeking feedback
 maintain an appropriate work-life balance to manage personal health and stress
 participate in networks
 develop a personal development plan which includes career objectives and an action plan
 develop new skills.
Knowledge Evidence
To complete the unit requirements safely and effectively, the individual must:
 explain principles and techniques involved in the management and organisation of:
o performance measurement
o personal behaviour, self-awareness and personality traits identification
o a personal development plan
o personal goal setting
o time
 discuss management development opportunities and options for self
 describe methods for achieving a healthy work-life balance
 outline organisation’s policies, plans and procedures
 explain types of learning style/s and how they relate to the individual
 describe types of work methods and practices that can improve personal performance.
Foundation Skills
Learning  Investigates and uses a range of strategies to develop personal

competence
Reading  Analyses and interprets textual information from organisational policies

and practices or feedback to inform personal development planning
Writing  Uses feedback to prepare reports that summarise ways to improve
competence
Oral Communication  Uses active listening and questioning to seek and receive feedback
Navigate the world of  Understands how own role contributes to broader organisational goals
work
 Considers organisational protocols when planning own career
development
Interact with others  Selects and uses appropriate conventions and protocols when
communicating with diverse stakeholders
 Uses interpersonal skills to establish and build positive working
relationships with others
Get the work done  Plans and prioritises tasks in order to meet deadlines, manage role
responsibilities and to manage own personal welfare
 Identifies and uses appropriate technology to improve work efficiency
ASSESSMENT INFORMATION:
To be deemed competent for this unit of competency, you are required to satisfactorily complete two
(2) assessment tasks:
 Assessment Task 1: Manage personal work priorities

 Assessment Task 2: Develop and maintain professional competence
Assessment Instructions
Your assessment will be required to be typed in Arial font size 12 only. You will provide your completed
assessment for all of questions in one document and MUST be uploaded into MOODLE (No other
method of submission will be accepted).
You are required to professionally format your document including spell-check and indicating each Task
answer [e.g. Task 1 (a.) then the answer, Task 1 (b.) then the answer etc.] according to this Assignment
requirement. You may lose marks if you have not spell-checked your document (as this is a professional
formatting requirement, a business skill).
This assessment can be completed in one of several ways. Assessment candidates may identify unit
requirement within their own work environment or organisation, or with reference to a scenario provided
by the trainer/assessor.
Be sure to properly reference your sources of information using the Harvard referencing system. For
more information go to:-
 Student Handbook - latest version
 Ask your Trainer/Assessor to provide you with this information
In order to determine if you are addressing this assignment adequately in terms of

competency/comprehension (prior to due date) a draft copy of your assessment should be
discussed during class time in consultation with your Trainer/Assessor. For this feedback/
support from your Trainer/Assessor, you will need to bring to class your “draft copy” with any evidence
of the research you have conducted to produce the assessment.
If, as a student you feel you have special needs that require your Trainer/Assessor to apply a reasonable
adjustment – please discuss this with your Trainer/Assessor at the beginning of the subject studies.
Your Assignment must:
a. Be of a professional standard (spelling, grammar, punctuation)
b. Size 12, Arial Font
c. 1.5 Spacing
d. All pages must have a Header/Footer with the following details:
o Name
o Student ID
o The course & unit of competency
o Date
o Page numbering
e. Title page
f. Index page
g. Body of work
h. Referencing
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ASSESSMENT 1: MANAGE PERSONAL WORK PRIORITIES
Performance objective
The candidate will demonstrate the ability to establish personal work goals. The candidate will also
demonstrate the ability to set and meet work priorities.
Assessment description
Using a position description, you will set work goals and prioritise work goals. You will then develop
two work plans to achieve two work goals. You are required to keep a journal containing your
reflections on and explanation of the process of managing work priorities.
Procedure
1. Review your job description and your organization’s business plans, business goals,
policies and procedures.
In your journal, provide a list of the organization’s policies, procedures and plans that
will inform team and personal goal setting.
My job currently is a chef at the Union Hotel.

Charge of the pizza section, check every ingredient for the pizza section and stock
level Report to head chef that what I needs are :
Business Goals, Plans, policies and Procedures of the Union Hotel, the
Company’s goal is that of a multi-faceted success. Our first responsibility is to
the financial well being of the restaurant.
We will meet this goal while trying to consider; 1) the effect of our
products on the health and well being of our customers (and our staff), 2) the
impact that our business practices and choices will have on the environment, and
3) the high quality of attitude, fairness, understanding, and generosity between
management, staff, customers, and vendors. Awareness of all these factors and
the responsible actions that result will give our efforts a sense of purpose and
meaning beyond our basic financial goals.
The company was incorporated in September of 1995 and elected sub-
chapter S. The founders are Jack Morton and Wilma Mason. Jack is the President
and Wilma the Vice President. There is a total of 10,000 shares of common stock
issued. Wilma and Jack each own 3,000 and the remainder are retained by the
company for future distribution. In addition they have loaned the company
$25,000 of their own money for research and start-up costs. A suitable site for the
first restaurant was found last month and lease negotiations are in the final stages.
The location will be on Deacon Street, just outside Harvard Square and close to
a dense population of the target market. When the lease is signed there will be
three months of free rent for construction and in that time the balance of the start-
up funds must be raised. With that phase completed, Abonda Restaurant can then
open and the operations phase of the project can begin.
If the business is meeting its projections by month nine, we will start scouting
for a second location and develop plans for the next unit. Our five year goal is to
have 3 restaurants in the greater Boston area with a combined annual profit of
between $500,000 and $1,000,000.
2. Based on your job description (and following your organization’s business plans, goals,
and applicable policies and procedures), establish four to five goals (including both
personal and team goals).
In your journal, describe how and why you established goals. Explain the value of
personal and team goal-setting in an organization.
Not to make mistake or loss per day, promoted to demi chef, being role model
to others. Obtain many kind of skills for making profit, being key player in team,
being faster mover to workplace’s environment.
Team Goals: Increasing profitability, Improving Work Quality, Winning Back

Lost Customers, Improving training process, Open Communication, Collegial,
Friendship Based, Change Resistant- Don’t “ Rock the Boat”
3. Develop KPIs to measure performance related to work goals.
a. In your journal, describe:
b. How the KPIs will be used to measure goal-related performance.
c. How you will maintain performance under varying conditions and contingencies.
Give specific examples.
d. How, given your own personal strengths and weaknesses, you will capitalise on or
minimise the effect of these personal traits in your work plans.
The KPIs must relate directly to the organization's stated goals. These are
the metrics against which the organization will be driven to perform in order
to measure its success over time. For example, if your organization's primary
goals are to have the field engineer arrive at the customer site as quickly as
possible, complete the repair within the contracted time, and leave the
customer completely satisfied, then you will probably be looking at KPIs
reflecting Average Time to Respond (AVR), Mean Time to Repair (MTTR),
and various other customer satisfaction metrics and indices.
How you will maintain performance under varying conditions and

contingencies. Give specific examples. When we work at Fri & Sat day
night, we try to speak loud voice and I ask my colleagues to speak slowly.
When we got some problems, such as customer complains. For example,

one customer ordered one fish & chips. The special order from that customer
was no chill, but one front staff didn’t mention it to us. So we served it
normally than the customer complained it. We told the staff who got that
order to apology to the customer. We offered one soup to the customer
during waiting new fish & chips. As result of that the customer accepted our
prompted acts.
How, given your own personal strengths and weaknesses, you will capitalise
on or minimise the effect of these personal traits in your work plans. My
strengths is that I am hard working person so my head chef give me more
working hours. So I can set up my plan to keep more. My weakness is
langue. I am not native speaker English. Sometime I get trouble because of
misunderstanding. To reduce my mistake, when I make prep list, try to write
more concretely .Furthermore when we have free time I try t talk with my
friends, and read an English books.
4. Consider a range of activities to advance work goals. Prioritise possible activities.
Choose two work goals to develop work plans for.
In your journal, describe the process you undertook to prioritise activities. Describe
competing demands and how you plan to manage these to achieve goals.
Often in organizations with a larger number of employees and in some

smaller companies with employees that work as a collective, It is important
to keep each other (colleagues) informed about your progress so that they
can plan and priorities their workloads around you. If someone is relying on
a piece of work from you to complete their own tasks then it is important to
keep people informed of where you are. By doing this you can also gain
information on timescales, when this work needs to be completed. If you are
unable to complete something by the time requested then your colleagues
will have to re-prioritize their own workloads to fit around you and by
keeping people informed of your progress you can show that you are on
track with your work.
Aside from common courtesy, it is possible that separate activities and tasks
or further work may depend on you completing or fulfilling yours so the
necessity to notify your colleagues of any changes that are being made. The
realities of scheduling mean that some things need to be planned in advance,
and may rely on what you do or don't do. It also forms part of good business
ethics and is good practice to keep people up to date at all times when things
change or need to be changed. Failing to do so can result in other peoples
work plans being out of sync. It can also cause a bit of tension within the
workplace and lack of respect for letting down the team. 2) Team Goals
A. The to-do list. Don’t keep it on different post-it notes or in your head —
at the beginning of each day or week, write on a sheet of paper what you
want to get done and by when. Rank tasks according to importance or
urgency to plan your day and focus your mind. B. Review your workload
regularly. Is there one task that always ends up at the bottom of the pile? If
you find you’re avoiding it, can somebody else do it? Consider delegating
whole projects that you don’t need to be involved in or allocate a specific
time when you only do your admin, for example. C. Remember the 80:20
rule of workloads. It’s very simple — 80 per cent of our work contributes to
less than 20 per cent of its value. Concentrate on the most crucial 20 per cent
of your workload, because performance would still be strong. D. Set realistic
deadlines for your tasks. Look at your to-do list and estimate the time each
task needs to be completed but don’t be overoptimistic. Be honest of what
you can achieve in a working day or week so that you don’t feel
overwhelmed from the start. E. Allow time for interruptions. If you need to
finish a certain task at a certain time, only deal with urgent queries during
this time. You can then quickly pick up again where you left off. F. Structure
your workload. Avoid picking up a job, doing a bit and then putting it back
on the pile. Deal with them one at a time and finish each one before starting
another. Your mind will be clear and ready for the next one. G. Don’t let
your inbox drive your workload. If you get 50 mails per day, this means 50
interruptions to your day. Don’t check your inbox every time a message
arrives. Switch off instant alerts if necessary and allocate a time when you
will check your inbox. H. Fun, fun, fun. Ticking items off your to-do list is
great, but are you concentrating on the quick-and-easy ones? Tackling more
challenging projects first might mean more time, but also that a major task
is completed and a weight off your shoulders. I. Keep multitasking to a
minimum. Starting a number of jobs simultaneously means most of them
won’t get your undivided attention. Think of multitasking as dealing with
more than one task during a day, not at the same time. That way you focus
on the project in hand. J. Keep a log of your workload. If you’re unsure how
long things take, how often your focus shifts or how many times you get
interrupted, keep a log of your working week. This will help you plan your
week in future.
5. Referring to the template provided in Appendix 1 as an example, use Microsoft Word to

develop two work plans to achieve the two goals you have prioritised.
In your journal, describe the process of developing your plans to manage work
priorities. Describe how you have used the plans to manage time efficiently.
6. In your journal, describe:

a. How you will ensure you serve as a positive role model through work planning and
organisation. Give examples. Describe how your work plans serve as examples to
follow in your workplace.
b. How you will maintain appropriate work–life balance, manage stress and maintain
health.
How you will ensure you serve as a positive role model through work
planning and organization. Give examples. Describe how your work plans
serve as examples to follow in your workplace. Improving my attitudes
toward my colleges, peers and front staff Encouraging me to stay
motivated and focused on work, life Providing a positive way for me to
spend free time;
Helping me face daily challenges
if we are well organised and planned at work it will decrease our work
pressure and we can perform well by keeping our work priorities in mind.
It will also enable us to achieve company target by putting less efforts with
time restrictions.
.
How you will maintain appropriate work-life balance, manage stress and
maintain health. Look at your schedule and actually allocate time for
things you enjoy instead of pushing them to the bottom of the list. Make
the time for family and friends. Fostering strong relationships is a crucial
aspect of good mental health. Be open and honest with yourself, your
family and friends, and colleagues. If others know of your stress, they can
assist where fit or avoid adding to it with unnecessary demands. Avoid
alcohol and other harmful substances. These may seem like a cure for
stress at the time, but can act as a crutch or enabler later down the track.
Breathe. A few deep, calm breaths can be a good way to collect your
thoughts, calm down and re-enter the work with greater clarity.
7. Submit your position description, work plans and journal to your assessor as per the
specifications below. Ensure you keep a copy of all work submitted for your records.
Specifications
You must provide:

● a position description
● two work plans produced using Microsoft Word
● a journal.
Your assessor will be looking for evidence of:

● use of literacy skills to interpret written job descriptions, business plans, policies and
procedures, etc.
● use of organisational skills to set and achieve priorities
● application of principles and techniques of performance measurement:
○ identification of personal behaviour to assist in managing work priorities and work–life

balance
○ goal setting
○ time management
● application of organisational policy, plans or procedures to setting or planning the achievement
of work goals
● application of knowledge of work practices to improve personal performance.
Appendix 1: Work plan
Person
Work activity Description Goal/s KPIs Timeframe responsible
Social Media Create a media based website, this Create a wider This method 4 weeks Managers
may include a Facebook book page, awareness of the is effective as
twitter account company most
companies
now promote
through
internet
4weeks Create a small flyer that can be Give a wider This method 6 weeks Staff
handed out & out in peoples letter range of will be
boxes advertising, to effective for
people whom people who
may not use may not use
internet the internet,
an can be
seen a lot
quicker than
waiting for a
website to
progress
Small store Set up a small free trial stand that People get to see People get to 8 Weeks Manager ,
people can try the food & taste try a free Staff and
it first hand. sample of the Boss
food
ASSESSMENT 2: DEVELOP AND MAINTAIN PROFESSIONAL
COMPETENCE
Performance objective
The candidate will demonstrate the skills and knowledge required to develop and maintain
professional competence.
Assessment description
You will develop a professional development plan with career objectives and an action plan. To assist
in the development of your plan, you are required to seek feedback on your professional competency.
You are required to keep a journal containing your refection on, and explanation of, the process of
planning professional development.
Procedure
1. Assess your personal knowledge and skills against competency standards such as
enterprise specific competencies or nationally endorsed units of competency.
In your journal, describe the process you undertook to assess your professional
competency.
Many organizations have a set of standards of competence in their workplace. It

is essential to develop and maintain professional competence. This requires
measuring your personal knowledge, skills and attributes against competency
standards to determine the developmental needs and priorities necessary to
achieve competency and goal achievement.
Managers need to be fully aware of the competency standards required by their
organization. They need to have the knowledge and skills so that they are
competent to accomplish teams and organization’s goals.
Maintaining professional competence
First, you need to conduct a job analysis to identify the knowledge, skills and
attributes required to perform your job. A job analysis will also tell you the
qualifications, experience and competencies you require to achieve your goals
and successfully perform your job.
Secondly, the results of the analysis may identify gaps which you will have to
address to ensure you meet the competency standards.
Thirdly, you are now ready to plan how and when you will achieve the identified
gap needs. You may not be able to achieve all the needs, but you can priorities
them into the order of most urgent knowledge and skills required, to the less
important.
You can gain knowledge from: the organization’s business or strategic plan;
policies and procedures; annual reports; and attending management meetings.
Other sources of information for enhancing your managerial role include:
legislation; laws; and keeping abreast with changes in the organization and the
global market.
2. Meet with two people who are familiar with your work and can assess aspects of your
professional competency, such as employees, colleagues, clients or supervisors to seek
feedback on your work performance. Take notes to submit as evidence of your meeting.
In your journal, describe the meeting, and the questioning and active listening techniques you
used to elicit the feedback.
3. Using the template provided in Appendix 1, or one from your workplace, develop a professional
development plan. You should include:
a. development opportunities, including:
i. training; include opportunities to undertake within one year and within five years
ii. new skills you aim to acquire to achieve or maintain a competitive edge
iii. work methods and practices to improve performance
b. planned participation in networks or professional associations to enhance professional
development
c. timeframes in which to achieve development opportunities, new skills, participation in
networks.
d. In your journal, you should discuss:
e. how you analysed and applied feedback to your professional
development plan
f. the process you undertook to identify, evaluate and select the development opportunities
included in your professional development plan – discuss learning styles and application
to your planning, and the decision-making process you went through to make the
development plan.
g. new skills you plan to acquire – explain how acquiring these skills will provide a
competitive edge that aligns with your role.
h. examples of networking you have undertaken or are currently undertaking to enhance
knowledge, skills or work relationships
i. how these plans align to relevant organisational policies and procedures and how they
align to organisational goals and your work role.
4. Submit your professional development plan, feedback notes and journal to your assessor as
per the specifications below. Ensure you keep a copy of all work submitted for your records.
Specifications
You must provide:

● a professional development plan
● meeting notes
● a journal.
Your assessor will be looking for evidence of:

● communication skills to receive, analyse and report on feedback
● application of principles and techniques of planning professional development
● knowledge of management development opportunities
● knowledge of types of learning styles and application to professional development planning.
Appendix 1: Professional development plan
Name
Date of development Date to be reviewed
 Discussed with mentor/colleague  Discussed with manager

Name: Name:
Professional development opportunities/ training
Timeframe Description of Skills/ competency to develop How useful will it Impact on

opportunity/training/priority be to your role? business
4 weeks Communications: The increasing Create a wider awareness This method is Training and
diversity of today's workforce brings a development is
of the company effective as
wide variety of languages and customs. any attempt to
Computer skills: Computer skills are most companies improve current
becoming a necessity for conducting now promote or future
administrative and office tasks. through internet employee
performance by
increasing an
employee’s ability
to perform
through
learning,usually
by changing the
employee’s
attitude or
increasing his or
her skills and
knowledge.
6 weeks Customer service: Increased Give a wider range of This method

competition in today's global
advertising, to people whom will be effective
marketplace makes it critical that
employees understand and meet the may not use internet for people who
needs of customers.
may not use the
internet, an can
be seen a lot
quicker than
waiting for a
website to
progress
8 Weeks Diversity: Diversity training usually People get to see the food & People get to try
includes explanation about how people
taste it first hand. a free sample of
have different perspectives and views,
and includes techniques to value the food
diversity Ethics: Today's society has
increasing expectations about corporate
social responsibility
Networking activities
Timeframe Description of networking activities Opportunity/professional advantage
4 weeks Create a media based website Build the relationship
6 weeks Create a small flyer Best practices or industry benchmarks. Valuable strategy
for all business
8 weeks Set up a small free trial stand Cutting edge of technology and new business trend
OVERALL ASSESSMENT RECORD
Student Name:
Student Number:
Unit of Competency: BSBWOR501 - Manage personal work priorities and professional

development
Assessor Name:
Assessment Date
Assessment 1:
Satisfactory
Did the student: Yes No
Work plans evidence
Use technology to create and/or complete work plan templates?
Set out goals and describe in journal how personal and team work goals
reflect job description, function of the team and organisational
requirements?
Develop KPIs for each goal that reflect goals?
Journal evidence
Outline policies, procedures and plans that will inform team and personal
goal setting?
Describe the process taken to prioritise activities to advance work goals?
Describe how they plan to manage competing demands?
Describe the how they will serve as a positive role model through personal
work planning?
Describe the how they will maintain an appropriate work–life balance?
Assessment 2:
Satisfactory
Did the student: Yes No
Document feedback from employees, colleagues, clients or supervisors in meeting notes?
Professional development plan evidence
Identify, evaluate and select development opportunities?
Select opportunities to maintain or achieve a competitive edge?
Outline planned participation in networks or professional associations?
Journal evidence
Describe the process undertaken to assess professional competency

against:
Describe the questioning and active listening techniques used during

feedback meetings to elicit feedback?
Describe how feedback was analysed and applied to the professional

development plan?
Describe how they identified, evaluated and selected the development

opportunities included in their professional development plan, including a
discussion of learning styles and application to your planning?
Describe the new skills they plan to achieve and explain how acquiring
these skills will provide a competitive edge?
Provide examples of networking you have undertaken or are currently

undertaking to enhance knowledge, skills or work relationships and how
these will provide a competitive edge?
Describe how the development plan aligns to relevant organisational

policies, procedures, organisational goals and their own work role, and
outline the decision-making process they went through to make the
development plan.
Assessor Feedback:
Overall Assessment Competent Not Yet Competent

Outcome:

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ASSESSMENT

BSB51915 Diploma of Leadership and

Unit of Competency: BSBWOR501 Manage personal work priorities and

Elements Performance Criteria

1.3 Measure and maintain personal performance in varying work conditions,

2.3 Maintain appropriate work-life balance, and ensure stress is effectively

3.3 Identify, evaluate, select and use development opportunities suitable to

3.4 Participate in networks to enhance personal knowledge, skills and work

Evidence of the ability to:

 maintain an appropriate work-life balance to manage personal health and stress

 develop new skills.

 discuss management development opportunities and options for self

 describe methods for achieving a healthy work-life balance

 outline organisation’s policies, plans and procedures

Learning  Investigates and uses a range of strategies to develop personal

Reading  Analyses and interprets textual information from organisational policies

 Assessment Task 1: Manage personal work priorities

 Student Handbook - latest version

 Ask your Trainer/Assessor to provide you with this information

In order to determine if you are addressing this assignment adequately in terms of

Your Assignment must:

a. Be of a professional standard (spelling, grammar, punctuation)

b. Size 12, Arial Font

d. All pages must have a Header/Footer with the following details:

How to upload your answered assessment into MOODLE

To upload your assignment into Moodle, follow these steps.

My job currently is a chef at the Union Hotel.

Team Goals: Increasing profitability, Improving Work Quality, Winning Back

How you will maintain performance under varying conditions and

When we got some problems, such as customer complains. For example,

Often in organizations with a larger number of employees and in some

5. Referring to the template provided in Appendix 1 as an example, use Microsoft Word to

6. In your journal, describe:

Helping me face daily challenges

You must provide:

Your assessor will be looking for evidence of:

○ identification of personal behaviour to assist in managing work priorities and work–life

Many organizations have a set of standards of competence in their workplace. It

You must provide:

Your assessor will be looking for evidence of:

Date of development Date to be reviewed

 Discussed with mentor/colleague  Discussed with manager

Professional development opportunities/ training

Timeframe Description of Skills/ competency to develop How useful will it Impact on

6 weeks Customer service: Increased Give a wider range of This method

Timeframe Description of networking activities Opportunity/professional advantage

4 weeks Create a media based website Build the relationship

Unit of Competency: BSBWOR501 - Manage personal work priorities and professional

Did the student: Yes No

Work plans evidence

Use technology to create and/or complete work plan templates?

Develop KPIs for each goal that reflect goals?

Describe the process taken to prioritise activities to advance work goals?

Describe how they plan to manage competing demands?

Describe the how they will maintain an appropriate work–life balance?

Did the student: Yes No

Document feedback from employees, colleagues, clients or supervisors in meeting notes?

Professional development plan evidence

Select opportunities to maintain or achieve a competitive edge?

Outline planned participation in networks or professional associations?

Describe the process undertaken to assess professional competency

Describe the questioning and active listening techniques used during