FORWARDING LETTER

ACCEPTANCE LETTER
INTERNSHIP CERTIFICATE
 Letter of transmittal

Date

Md. Jahangir Alam

Assistant Professor
Department of Management
Bangladesh University of Business & Technology (BUBT)

Sub: Submission of the Internship Report

Dear Sir,
It is great pleasure for me that I have completed my assigned internship at jamuna Bank and I am
submitting my internship report on “Training and Development Program of Jamuna Bank”. In
this report I focused on the different items of training rules used in the practical work to make
this report more attractive and easy for the respective readers.
I have tried my best to put meticulous effort for preparing this report . Any fault may arise as my
unintentional mistakes. I will enthusiastically welcome my clarification and suggestion about the
wiew and conception disseminated tharough this report. It is been a huge learning experience for
me and I have enjoyed preparing this repoart and look forward to answering any queries you may
have. I hope and believed that you will be kind enough to accord your kind approval to thes
report .
I am very much glad that you helped me for preparing report and hope that this report will meet
standards of your judgment.

Yours faithfully

................................
Aysha siddiqua Bithi
ID: 11122101170
Intake: 27st , Program : BBA
(Major in Human Resource Management)
 Acknowledgement

At first I would like to express my gratitude to almighty Allah who has given me the opportunity
to go through the total process of internship and to write a report in this regard.
I would like to acknowledge my deepest gratitude to the honorable supervisor Prof. Md.
Jahangir Alam, Department of Management, Bangladesh University of Business& Technology
(BUBT). Who has given me suggestions regarding the writing of the report and to go through the
process, which has become an excellent way of understanding the topic of my internship
program.
I express my heartiest gratitude to the executives and the other employees of JBL, who
extended their wholehearted co-operation during my internship period. I would like to extend my
special gratitude to Shah Md. Rakib ur Rashid(senior Officer) & Mohammad Nasim Alam Khan
(Senior Officer) and Md. Sayed Al Noman(Assistant Officer) those who help me giving various
information add data during internship period.
Last but not the least, I would like to thank all the officials of JBL who have giving me
the chance to be familiar with the real organizational environment and practically experiencing
the procedure practiced at Jamuna Bank Ltd. I also give thanks to my University authority for
providing excellent library facilities.
 Executive Summary
This report is completed based on the training & development methods of Jamuna Bank Ltd. The report
tries to identify the overall training & development methods of Jamuna Bank Ltd. The first chapter of the
report covers the significance, objectives and the methodology of the report, the methodology covers the
research type and sources of data and the collection procedure of this data whereby the non-probability
convenience sampling was used. The company’s overview, history, its vision, mission, objectives, core
values, ownership structure etc. are given in the second chapter of the report, it provides an insight about
the overall activities of Jamuna Bank Ltd. The third chapter of this report covers the theoretical aspects
about the training and development. The fourth chapter includes the training and development practices of
the Jamuna Bank Ltd. The analysis part of this report helps to reveal the actual scenario training and
development practices of the Jamuna Bank Ltd. The major findings show that
……………………………… . Finally in the fifth chapter the conclusion and recommendations are
provided. The major recommendation suggests that……………………………..
 Table of Content

SL Particular Page
No. No.
Latter of Transmittal
Acknowledgement
Executive Summary

Chapter One- Introduction

1.1 Introduction of Bank in Bangladesh 7

1.2 Background of the study 7
1.3 Significant of the report 8
1.4 Scope of the report 8
1.5 Objective of the study 8
1.6 Methodology of the study 9-10
1.7 Limitation of the study 10-11

Chapter Two-Company Profile

2.1 Introduction 13
2.2 The Bank Industry 13
2.3 Jamuna Bank Limited 14
2.4 Vision 14
2.5 Mission 15
2.6 Core Objective 15
2.7 Strategies of JBL 15
2.8 Function of Jamuna Bank Limited 16
2.9 Corporate Information of JBL 17
2.10 Human Resources Department 17
2.11 Organizational Hierarchy 18
2.12 Departments of JBL 19

Chapter Three-Theoretical Aspect

3.1 Definition of human Resource 21

3.2 Function of HRM 21-22
3.3 Definition of Training and Development 23
3.4 Difference between Training and Development 23
3.5 Steps in Training and Development 24
3.6 Training Methods: on- the-Job amd Off-the-job Training 25
3.7 Purpose of Training 27
3.8 Purpose of Development 27-28

Chapter Four – Analysis & Findings

4.1 Introduction 30
4.2 Training Goals/Objective of Jamuna Bank Ltd 30
4.3 Traning and Development process of Jamuna Bank 31
4.4 Indentifying T raining Need 32
4.5 Need Assessment Techniques for the operatives and Fresher 33
4.6 Need Assessment Techniques for the Executive 34
4.7 Training Development Methods followed in JBL 34-36
4.8 Questionnaire survey analysis 37-45
4.9 Problem of training and Development program of JBL 46
4.10 Major Findings 47

Chapter Five- Recommendation & Conclusion

5.1 Conclusion 49
5.2 Recommendation 49

Bibliography