PamantasanngLungsodng Marikina

Brazil St., Greenheights Subdivision, Phase 1 Concepcion Uno, Marikina City

Tel Nos., 3921907; 3698650; 3697277

SUSTAINABILITY OF GREEN PRACTICES IN HOUSEKEEPING DEPARTMENT IN RED

HOTEL

ARAO, PAUL JASON

CASTAÑEDA, JOHN MAVERICK

MARQUEZ, DIANNE

PLACENCIA, JOSEPH

SEÑORON, APRIL JOY

 CHAPTER 1

THE PROBLEM AND ITS BACKGROUND

Introduction

“Green Cleaning Policy” has now become a standard of sorts in the industry and it involves

several aspects, most important among which is the re-evaluation of current cleaning products and methods.

Hotels have been raising their standards of eco-friendliness to accommodate their duty to the world around

as much as to demanding guests. Housekeeping has undergone a sea change, especially since the mid-90s.

The use of technology has changed the style and functioning of the department in a large way. This has

changed the prevalent mind set and has increased professionalism. In modern world professional

housekeepers are striving to get housekeeping its due recognition in the hospitality industry. This

department is responsible for bringing in the largest share of profit to an accommodation operation, but this

fact is hardly acknowledged and veterans of the industry too often must consider it a thankless job. There is

a growing trend towards preserving our natural reserves by means of sustainability and eco-friendly

practices. The hotel industry consumes extensive amounts of fuel, energy, water and other non-renewable

resources. Housekeeping operations are increasingly becoming scientific and mechanized. Efficiently

managed Housekeeping departments ensure the cleanliness, safeguarding and aesthetic entreat of the hotel.

The tasks performed by Housekeeping department are pivotal to the horizontal daily operation of any hotel.

In the present stringent competitive scenario maintaining hotel is very tough and satisfying guest is even

tougher. As the hospitality industry grows it will face lots of challenges which lead to increase in latest

trends in diverse sections of hospitality. Hotels are generating optimum revenue by major operating

departments like Housekeeping which deals with the schedule operations of Hotels. Housekeeping is

shifting hastily, earlier, the responsibility of the housekeeping department was to prepare clean guestrooms

on a timely basis but now enormous changes have been made in Hotel Housekeeping. After all,

housekeeping department is responsible for bringing in the largest share of profit to the hotel. So this study

examines the trends of housekeeping in hotel industry

 Review of Related Literature

Eco practices in housekeeping

(HRANI,2013) With the focus progressively on responsible tourism and green practices, there is much

more to being ecologically friendly than reusing sheets and towels. Environmentally-friendly properties whose

managers are eager to institute programmes that save water, save energy and reduce solid waste—while saving

money.” Eco practices are one of the most spectacular emerging trends in hotel housekeeping. “Going green”

is a trend of the day and environment sound policies increases the monetary health of a property. There is an

increasing awareness to use eco-friendly amenities, commodities and practices. Housekeepers are developing

and adopting new ways to conserve water and energy. According to American Hotel and Lodging Association

(AHLA) hospitality industry spends $3.7 billion in a year on energy. AHLA estimates that reducing energy use

by 10% industry would save $ 285 million. The energy management system in the hotel helps to analyse data

from major energy consuming appliances. Compact fluorescent lamps are the spinal column in high efficiency

lighting. These lamps save energy waste. Ceiling motion sensors are used in meeting rooms, conference rooms

and public areas to reduce energy waste. Housekeepers are looking for products and equipment that help in

conserving energy. There found that consumers expected more from green hotels and required their practices

to be even more socio-environmentally responsible (Heisterkamp, 2009;Wolff, 2008).

This study introduced have important of the hospitality industry in Metro manila, the Sustainable of green

practices with in Housekeeping department to become more sustainable and reduce any potential negative

impacts on the environment. Perhaps one of the reasons that there has been more awareness rather than action

about greening in the hotel industry is because there has not been a clearly articulated business case for going

green. Currently, the hotel industry is still supply driven rather than demand led when looking at

environmental practices. Although demand is growing for „green‟ hotels by the general public, individual

hotels must see benefits through all elements to be convinced of the business case.

Training

Staffs are the nucleus of your business and will have a major hand in determining its success. Make

sure they feel valued right from the get-go with the right recruitment and training practices. Need for improved
productivity has become universally accepted and that it depends on efficient and effective training is not less

ostensible. It has further become essential in view of advancement in modern world to invest in training

(Singh, 2014) Lodging operations always depends significantly on the ability of managers to find and retain

talented employees. Jyoti.et.al(2013) examines that In Europe, hotel management education and training

involves Food and Beverages operations, but in USA priority is given to finance, marketing, computer

technology and management. Jayawardena (1993) found that the best background for general manager is a mix

of these two concepts education and training. Training and motivating employees is a fundamental tool in the

present scenario. Increased mechanization of housekeeping operations has placed housekeeping managers in a

position to train staff, an optimum usage of equipment, supplies and labour to increase efficiency in

operations. Housekeeping jobs are going to mechanized gradually and training is fundamental to maintain high

level of performance and productivity standards. Need of collaborate efforts required between Hotel

housekeepers and hotel management institutes for theoretical knowledge and practical knowledge.

The resource based theory of the firm identifies through best practice examples that being environmentally

committed ensures competitiveness and increased organizational performance that will lead to lower costs,

improved reputation and strategic alignment with future changes in the general business environment, more

interested in Low impact interiors to become healthy and productive places to stay and work. The push towards

“green” interiors also helps hoteliers get closer to their green building certification. Sustainable interiors should

consist of products whose manufacturing have little to no impact on the environment and can be

environmentally friendly to dispose of. Another term for this is cradle to grave or life cycle assessment, it is a

tool used to help determine the environmental impact of products, services, or processes. Aspects to consider

when choosing sustainable furniture are manufacturing practices and materials used, a group of hotel leaders

representing suppliers, brands, architecture and design firms, and owners launched the Hospitality Sustainable

Purchasing Consortium. There some to consider to sustain the green practices in using of the equipment that

conserved water, energy in particular area in guestroom and the natural texture of linen that are eco-friendly,

and It was created to provide an industry wide purchasing performance measurement solution so that hotels are

built, furnished and operated in ways that benefit guest health, comfort and wellbeing ,and enhance the
environmental and social impacts of the industry (Hospitality).The goal of the consortium is to support product

selection based on quality, design , value, service and sustainability.

ECO-CENTRIC: MANAGING WATER, WASTE, ENERGY

Substantial quantities of energy and water are consumed in providing comfort and services to guests. Due

to this there is a general need for environmental protection. There is a need for general awareness and

environmental awareness among the general public. Hotels undertake a variety of environmental activities. They

may include brochures of water and energy conservation displayed in hotel rooms, donation of left-over good quality

food to local charity organizations. Installing energy-efficient lighting equipment in hotels may be one of the key

solutions. Among the towel, water saving events and linen reuse program are already well-established practice in most

of the European countries. This helps to not only save water but reduce the usage of detergents and prolong the life of

the material. The use of environmental friendly chemicals and detergents and contracting an external company for

laundry services are also some of the green measures. Water saving fixtures and waste sorting and recycling materials

is stressed upon to a large extent in today’s hotel scenario. The installation of soap and shampoo-dispensers in guest

bathrooms instead of individually packed toiletries should be practiced. Food waste contributes radically to the space

requirements of modern landfills. Recycling is a popular practice, perhaps because many recycling methods have

a short payback period and can yield significant savings. Hotels also have reduced disposal of FF&E, for example,

by giving old furniture to charities or selling used equipment. Hotels’ comprehensive water reduction efforts have

shown considerable benefit. Water can be aerated, reduced in pressure, and recycled as a means to reduce water

waste. One of the most popular ways that hotels have reduced water consumption is replacing current appliances with

water-efficient ones, including laundry facilities, toilets, showers, and faucets. It has also been found that water-saving

notices in bathrooms that encourage customers to regulate their water use are effective.
 Statement of the Problem

This study aims to determine the Sustainability of Green Practices in Housekeeping Department in Red

Hotel.

Specifically, it will seek answer to the following question:

1. What is the profile of the respondent in terms of:

1.1 Age;

1.2 Sex;

1.3 Educational Attainment

1.4 Employment Status

2. What are the practices in Housekeeping department in terms of:

2.1 Eco-friendly Chemicals

2.2 Waste Management

2.3 Water Conservation

3. Which variables are important in sustaining the green practices within Housekeeping Department?

4. What is the most sustainable program can be propose to Housekeeping Department?

Conceptual framework

The conceptual model that will be used in this research study is the input-process-output model when it
shows the series of boxes that are connected to each other.

INPUT PROCESS OUTPUT

*Demographic
profile of the
respondent
1.1 Age
1.2 Sex
1.3 Educational *proposed
Attainment sustainability
*Conduct Survey program
1.4 Employment
Questionnaires
Status
*Statistical *to help out the
*Best practices in
treatment data organization to
housekeeping
department *Analysis and operate a more
interpretation of environmentally
2.1 Eco-friendly conscious
data
Chemicals
2.2 Waste
Management
2.3 Water
Conservation

FEEDBACK
 Figure 1: Conceptual Frame

Figure 1: Above that this conceptual Framework the flow on how researchers conducted the study by
using the Input-Process-Output.
The Input shows the conceptual framework that is consisted of profiling data and the aspects that shows
the sustainability of green practices within housekeeping department in Red Hotel.
The process shows the step by step wayconducting the whole research which includes the survey
Questionnaire, Statistical treatment and analysis and Interpretation of data.

Limitations of the study

This study will conduct its evaluation of the green hotel Red Hotel. The researchers will only get 50

respondents composed of the hotel employees.

The main source of data is Questionnaire, which will be provided by the researchers and

specifically treated by the use of descriptive method such as frequency, percentage, means and

graphical analysis

Significance of the study

The result of the study will be of great benefit to the following:

MANAGEMENT- this will benefit the Management toward green initiatives to become aware in

sustainability of green practices. Some short-run cost-effect benefits are improved health and reusable

products.

EMPLOYEE- this will benefit the employee to enhance the green practices inside the hotel premises

to become more aware in environment. They identify and implement specific solutions to help their

organization operate in a more environmentally sustainable fashion.

COMMUNITY- this will benefit the community to aware and conserved our environment.

FUTURE RESEARCHERS - this will help the future researcher to have a good and reliable research

topic especially to those people that are into eco-conscious lifestyle.

 CHAPTER 2

RESEARCH METHODOLOGY

This chapter presents the research methods and techniques, the population and sample size

of the study which is also includes the sampling technique, the description of respondents,

instrumentation of the study, data gathering procedures.

Sustainability of Green Practices in Housekeeping Department in Red Hotel.

Research Design

The researcher will use the descriptive method of research to know how they sustain green practices in

housekeeping department in Red Hotel.This type of research is conducted to discover new meaning,

describe what exists, determine the frequency with which something occurs and categorize information,

descriptive research is devoted to the gathering of information about prevailing conditions or situations

for the purpose of description and interpretation. This type of research method is not simply amassing

and tabulating facts but includes proper analyses, interpretation, comparisons, identification of trends

and relationships.

Participants Sampling Technique / Source of Data

The respondents of this study are the employees of the Red Planet Hotel which implemented the green

practices.

Research Instruments

The researchers will use survey questionnaires as the research instrument. The questionnaire is

appropriate for this descriptive research,questionnaires are used in gathering data from the respondent

for the study

Questionnaire

The researcher will use a self-made questionnaire which serves as a survey instrument to see if

the respondents are aware about the sustainability of green practices in housekeeping department in

Red Hotel.

Demographic profile of the respondents whichinclude the age, sex and employment status.

Sustainability program of green initiatives

Suggestion and Recommendation

4 Point Scale

LIKERT SCALE DESCRIPTION

POINT SCALE RANGE DESCRIPTION

4 3.26 – 4.00 Always

3 2.51 – 3.25 Sometimes

2 1.76 – 2.50 Rarely

1 1.00 – 1.75 Never

Data Gathering Procedure

The researcher will prepare a questionnaire and will be presented to adviser to ask more

suggestion and recommendation. After validation of the instrument, the researcher will secure a written

letter asking for permission to Red Hotel. After given permission, the researcher explained the purpose

of the study to the respondent and then the after that researcher will collect the data through survey

questionnaire for them to tally, statistical treatment, analyse and interpret.

Data Analysis

The data will tally and interpret using different statistical tools. Frequency distribution will use

to describe the profile of the respondents, percentage will be used in analysing and evaluating the data

on the profile of the respondents and weighted mean to assess the perception of the guest towards green

practices.
 PAMANTASAN NG LUNGSOD NG MARIKINA
College of Management and Technology
Brazil St., Greenheights Subdivision, Conception Uno, Marikina City

Dear Respondents,

We, BSHRM student currently conducting a research entitle. ”Sustainability of Green Practices in
Housekeeping Department in Red Planet Hotel”. Kindly answer the questionnaire below. Thank you.

PART I. DEMOGRAPHIC PROFILE

Direction: Put the check mark [/] inside the box that correspond to your answer.

Name: (optional)

Age: [ ] 18-23 [ ] 30-35 [ ] 41 and above

[ ] 24-29 [ ] 36-40

Sex: [ ] Female [ ] Male

Employment Status: [ ] Regular [ ] Sub-Contractor [ ] Trainees / Apprentices

PART II.
Direction: Answer the following questions by putting a check mark [/] in the box.

SCALE DESCRIPTION VERBAL

INTERPRETATION
4 ALWAYS A
3 SOMETIMES S
2 RARELY R
1 NEVER N

SUSTAINABILITY OF GREEN PRACTICES WITHIN HOUSEKEEPING

DEPARTMENT
ECO-FRIENDLY CHEMICALS 4 3 2 1
A S R N
1. Using alternative non-toxic cleaning products.
2.
3.
4.
5.
WASTE MANAGEMENT
1. Containers are tightly covered and properly labelled.
2. Partially used shampoo, conditioner and soap bottles are refilled and reused.
3.
4.
5. Proper segregation of waste are monitored.
 WATER and ENERGY CONSERVATION

1. Automatic faucets in restrooms.

2. Rain water is used at appropriate places (e.g flush system).

3. Low flow toilets and low flow showerheads are used in bathrooms.

4. Use minimum lighting when making up and cleaning rooms. Use

natural light whenever possible.
5.

VALIDATED BY: