ARENA

BLANCA
WATERPARK
RESORT
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Maps

our resort

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LOCATION

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 VISION

We aspire to be acknowledge regionally and accepted globally

as one of the most well-known Waterpark Resort wherein we strive to
deliver the highest service standards under all circumstances at all
times

To provide employment opportunities and to build long-life guest

relationships by delivering exquisite services and fulfilling their ultimate
dream holidays.

To be the tourists’ favorite Waterpark Resort not only in Glan

but also regionally and internationally with more improved quality
services, facilities and amenities.

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 MISSION

We are committed in providing and delivering

outstanding services, enjoyable recreation experiences
and memorable vacation to new and returning guests
by exceeding more than their expectations of what we
can offer. With its friendly staff, the resort wants to make
the guests feel as comfortable as their own home. And
to create world-class experiences with a Filipino touch.

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OBJECTIVES

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 To provide recreational attractions to encourage new and returning
guests

 To provide areas for multiple age groups and activity levels (i.e.
appropriate activities for children, young adults, and seniors)

 To provide a high standard of services suitable for individuals seeking for

relaxation, comfortable and memorable experiences during their stay at
Arena Blanca Waterpark Resort.

 To resolve Guest problems and never saying no without offering an

alternative

 To promote fair and harmonious relationship between guests, staffs and

employees.

 To use every customers feedback9as a source of improvement

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INDUSTRY
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 MAJOR PARTICIPANTS
Suppliers
Employees
Investors
Customers
Environment

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 Success Factors
 Customer Service
 Product Differentiation

 Customer Insights and going online

 Mobile Devices , Apps and the Internet

 Keep an eye on those reviews

 Communicate, communicate, communicate

 Be guest focused

 Hava a can do attitude

 Work hard
 Grace under fire

 Mastery of industry knowledge

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PRODUCT
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 Our Services and Facilities
Multi-lingual staff
Private dining options
Destination assistance
Dry cleaning/ pressing service
Towel change by request
Turn down service during the evening, upon request
Catering and Private Function service
Beach service
Money: All major credit cards are accepted, Money exchange at reception,
nearest bank/Auto bank 7km
Medical Services: 24hr Medical cover, Doctor on call (extra charge)
Butler Service in Villas and Sea view Suites

Welcome refreshments
Free Wi-Fi Internet connection
Room Service
Dive and Watersport Centre (including Sailing, Snorkeling, Windsurfing,
Kayaks, and other water sport activities)
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 Our Services and Facilities
 Water Park including
swimming pools, lazy river,
and other aquatic
activities
 Leisure Boats for hire
 SPA Center
 Sport Centre volleyball,
table tennis
 Fitness Centre with
Aerobics Studio
 Kids Club
 Business Centre
 Beauty Salon
 Meeting & Conference
facilities
 Wi-Fi Internet Access
 Retail area including
Sundries, Gift Shop, Arts &
Crafts Shop
 Laundry Services
 Tour Information Desk
 Swimming pools
 Restaurants
 Bar and KTV Lounge
 Conference Facilities
 Smoking Areas
 Beach
 Cottages
 Floating Bar & Restaurant
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FEATURES :
◍ Bowl Ride
◍ Funnel Ride
◍ Speed Slide
◍ Mat Racing Slide
◍ Lazing River
◍ Tidal Wave Bay

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MARKET

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OUR CUSTOMERS

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 SWOT
ANALYSIS

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 STRENGTHS
◍ Strategy: strong differentiation strategy.
◍ Skills: diverse range of service skills within management
and staff.
◍ Style: strong, participative culture.
◍ Staff: specialized and experienced staff that is motivated
and highly skilled. A well trained team who are proud of
their hotel and respect and promote the brand values.
◍ Shared Values: clear and well communicated.
◍ Reputation: a strong reputation within the local market
and corporate and travel trade markets for reliability,
exemplary service and quality.
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 WEAKNESSES

◍ Strategy: differentiation strategy needs to be more

clearly communicated externally, within local and
national markets.
◍ Systems: formal systems result from the detail oriented
work and environment. Interdepartmental communications
could be improved.
◍ Staff: seasonal turnover requires ongoing training and
orientation of new staff.
◍ Facilities: certain rooms require renovation and upgrade
as regards technical equipment, such as high speed
Internet access and laptop links.
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 OPPORTUNITIES

◍ Market: high growth since a huge influx

of tourist.
◍ Competitors: no direct competition
exists at present in local
◍ Suppliers: strong, long-term
relationships established with
suppliers.
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 THREATS

◍ Market Entry: potential for a

competitive, global brand to
enter the market with a similar
product.

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OPERATIONS
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 COMPETITIVE ADVANTAGES

◍ The location ◍ Service

◍ High-quality and ◍ Employees
modern infrastructure ◍ Flexible
◍ Rich in recreational marketing policy
activities

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 COMPETITIVE STRATEGIES

◍ We offer unique
experiences
◍ Hire experience and
competent personnels
◍ Employees
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 In two or three columns

Yellow Blue Red

Is the color of gold, Is the colour of the Is the color of blood,
butter and ripe lemons. clear sky and the deep and because of this it
In the spectrum of sea. It is located has historically been
visible light, yellow is between violet and green associated with
found between green and on the optical spectrum. sacrifice, danger and
orange. courage.

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MANAGEMENT

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 KEY PERSONNELS

◍ Front liners
◍ Housekeeping Department
◍ Food and Beverage Department
◍ Safety and Security
Department
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 OUTSIDERS IN THE VENTURE

◍ Suppliers
◍ Professional Lawyers
◍ Accountants

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FINANCE
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APPENDICES
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 Christine Anne
J. Alemania
General Manager

Elaiza
Ronquillo
Assistant Manager

Food and
Housekeeping Engineering
Beverage
Manager Manager
Manager
Chester Saint Miana Jemelyn Sigarra Elton Millendez

Finance
Manager
Ivan Kirk Pineda
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😉
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🎨🏈🏰🌏🔌🔑
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