Chapter 1

1-1 Describe what management is.

1-2 Explain the four functions of management.
1-3 Describe different kinds of managers.
1-4 Explain the major roles and subroles that managers perform in their jobs.
1-5 Explain what companies look for in managers.
1-6 Discuss the top mistakes that managers make in their jobs.
1-7 Describe the transition that employees go through when they are promoted to management.

Chapter 2
2-1 Discuss how changing environments affect organizations.
2-2 Describe the four components of the general environment.
2-3 Explain the five components of the specific environment.
2-4 Describe the process that companies use to make sense of their changing environments.
2-5 Explain how organizational cultures are created and how they can help companies succeed.

Chapter 3
3-1 Identify unethical workplace behaviours.
3-2 Describe ethics guidelines and legislation in North America.
3-3 Describe what influences ethical decision making.
3-4 Explain what practical steps managers can take to improve ethical decision making.
3-5 Explain to whom and for what organizations are socially responsible.
3-6 Explain how organizations can choose to respond to societal demands for social responsibility and how social
responsibility impacts economic performance.

Chapter 4
4-1 Discuss the benefits and pitfalls of planning.
4-2 Describe how to make a plan that works.
4-3 Discuss how companies can use plans at all management levels, from top to bottom.
4-4 Explain the steps and limits to rational decision making.
4-5 Explain how group decisions and group decision-making techniques can improve decision making.

Chapter 5
5-1 Specify the components of sustainable competitive advantage and explain why it is important.
5-2 Describe the steps involved in the strategy-making process.
5-3 Explain the different kinds of corporate-level strategies.
5-4 Describe the different kinds of industry-level strategies.
5-5 Explain the components and kinds of firm-level strategies.

Chapter 6
6-1 Explain why innovation matters to companies.
6-2 Discuss the different methods that managers can use to effectively manage innovation in their organizations.
6-3 Discuss why not changing can lead to organizational decline.
6-4 Discuss the different methods that managers can use to better manage change as it occurs

Chapter 8
8-1 Describe the departmentalization approach to organizational structure.
8-2 Explain organizational authority.
8-3 Discuss the different methods for job design.
8-4 Explain the methods that companies are using to redesign internal organizational processes (i.e., intra-
organizational processes).
8-5 Describe the methods that companies are using to redesign external organizational processes (i.e., inter-
organizational processes).
Chapter 15
15-1 Describe the basic control process.
15-2 Discuss the various methods that managers can use to maintain control.
15-3 Describe the behaviours, processes, and outcomes that today’s managers are choosing to control in their
organizations.