CHAPTER – I

INTRODUCTION
 CHAPTER – II

COMPANY PROFILE
 CHAPTER – III

RESEARCH METHODOLOGY
 CHAPTER – IV

DATA ANALYSIS
AND
INTERPRETATION
CHAPTER – V

FINDINGS
&
LIMITATIONS
CHAPTER – VI

CONCLUSION
&
SUGGESTIONS
ANNEXURE
 SPECIMEN OF QUESTIONAIRE

Respected Sir/Madam,

I Gaurav shivhare a student of BBA 6TH Semester of Disha College, Raipur has to
prepare a project report on A Study on customer preference towards online shopping :
In Raipur city. And for this purpose I need your response. Kindly help me with this.

THANK YOU

NAME OF RESPONDENT-

AGE-

SEX-

INCOME-

OCCUPATION :

• employed
• bussinessman
• retired
• student
• housewife
• consultants
1. You do online shopping
• twice a week or more
• weekly
• once per two weeks
• monthly
• occasionally

2. Factors that influence or attract you to select online shopping

• Discounts
• Variety
• Time saving
• All

3. Shopping website prefered for shopping

• Flipkart
• Amazon
• Myntra
• Alibaba
• Jabong
• Homeshop 18
• Yebhi
• All

4. The product you like to purchase through online shopping sites

• Moblies,computers
• Men’s fashion
• Women’s fashion
• Home décor, Books
• Toys
• Fitness,bags, luggages
• Movies,music,videogames
• Beauty,health,grocery
5. Media you get the information about the online shopping sites
• Electronicmedia
• Social sites
• Word of mouth
• Radio
• Others (specify)

6. What do you think about online shopping

• Time saver
• Less efforts
• Money saver
• More no. Of options under one place
• Great deals or discounts

7. Are you satisfied by online shopping

Shopping Excellent Good Can’t say Bad Worse

sites
Flipkart
Amazon
Myntra
Jabong
Yebhi
Alibaba
Homeshop18

8. Will in future the physical market will turn into online market
• YES
• MAY BE
• No
9. Any past fraud from online shopping

 Yes
 No

10. Why are you afraid of online shopping

 Misplaced product
 Defective product
 Delay in delivery
 Other ( ________________________)

11. Mode of payment is mostly preferred

 Cash on delivery
 Online banking
 Debit card/credit card
 Third party apps (paytm, moneypal, bhim)
 Emi

12. Which are the companies you think the improvements in services should be done.

 Flipkart
 Amazon
 Alibaba
 Jabong
 Myntra
 Homeshop18
 Yebhi

Signature of respondent

THANK YOU