DENIS GET IN TOUCH WITH ME

DEDHIA
CFE - FRAUD MANAGEMENT PROFESSIONAL
Mobile: (+91) 9967732689

& DATA ANALYST Email: denisdedhia@gmail.com

+EMPLOYMENT +PROFESSIONAL SKILLS

STANDARD CHARTERED BANK (Credit Analyst) Fraud Investigations
Aug 2018 – Current

+ Evaluate the clients’ credit data & financial statements in

ATM Operations
order to determine the degree of risk involved in lending
money. Analytics
+ Review the financial documents, KYC of person to determine
the risk MS Office
STANDARD
+ To conduct CHARTERED BANK
personal discussion (Fraud
with client Risk
for assessment. Written & Verbal Com.
Management)
+ Instrumental in implementing the Prevention , Detection and Team Handling
Investigation processes for enterprise level fraud
management with Bank.
Co-ordination
+ Investigation of Nodal escalations cases, MD complaints on
alleged frauds & risk incidents reported by Branches/
Business centres.
+KEY HIGHLIGHTS
Jun 2015 – Aug 2018

AXIS BANK
+ Vendor (Manager – Financial Crime Management)
Management
+ Analysis on reported incidents on Debit/ Credit card cloning,
ATM frauds, KYC due diligence, Insurance frauds & customer
disputes etc through internal tools and preparing report to
present top management.
+ Responsible for comprehensive investigation covering
control/ process failures, staff accountability/ responsibility/
negligence, compensation to customer etc.
+ Manage to seize EDC live skimmers from Axis Bank merchant.
(Esselworld)
+ Coordinating / Conducted trainings with cyber cell police on
fraud analysis & prevention techniques.
+ Provide timely reporting to internal and external regulators
viz. / ACB/ DEM/ LVFC etc.
May 2013 – May 2015
+ Certified Fraud Examiner - ACFE
+ Successfully conducted trainings on Fraud
Analysis and Prevention techniques.
+ Dale Carnegie Leadership professional.
+ Has a long experience in ATM operations.
Good knowledge of functioning of various
verticals in the industry and well versed with
the process right from site sourcing to
handling of day on day issues faced with
respect to ATM/ Site.
+ Certified Quality Analyst – Vodafone Quality
certified. (T.T.Q.)

AXIS BANK (Manager – ATM Chanel Management Centre)

+ Conducting surprise cash verification of CRA vaults and ATMs on fortnightly and monthly basis respectively.
+ Vendor management – conduct meetings on monthly basis with vendors to enhance end user availability of ATMs.
+ Cash forecasting at macro level.
+ Driving various service improvement initiatives like Cash-out reduction, FLM and SLM turnaround time, ATM life
cycle related cost management.
+ Ensure to get daily reports from channel partners and act accordingly.
+ Analyzing reports to monitor and plan ATM functioning availability.

ACCURA INFOTECH PVT. LTD. (Assistant Manager – ATM support Analyst )

May 2012 – Mar 2013

+ Overseeing the productivity and operation quality of ATM systems was part of my role at Accura Infotech channel
management.
+ Assessing customer feedback, evaluating areas of improvements & providing critical feedback to the associates
on improvements and achieving higher customer satisfaction. Prepare various dashboards and presentations to
management and customers
+ Assessing vendor performance by applying appropriate performance management techniques and also help in
evaluating and selecting the right vendor.
+ Setting out quality standards for various operational areas, ensuring a high-quality customer experience, while
adhering to the SLAs and work processes.
+ Day –to – day operational activities pertaining to new site deployment & existing site management to be carried
out within defined TATs & SLAs to ensure high quality operation standards.
+ To monitor cash indents for pilot project ATMs.
+ Suggest relocation or closure of poor performing ATMs on the basis of profitability.
+ Calculating the daily transaction averages based on available switch data and preparing MIS report which is
referred to by key stakeholders and the management for decision making process.
 DENIS GET IN TOUCH WITH ME
DEDHIA
CFE - FRAUD MANAGEMENT PROFESSIONAL
Mobile: (+91) 9967732689

& DATA ANALYST Email: denisdedhia@gmail.com

+EMPLOYMENT
Sep 2011 – May 2012

PRO INTERACTIVE SERVICES PVT. LTD. (Assistant Manager – ATM support operations )
+ Responsible for business development as well as business enhancement activities and revenue generation for
the organization.
+ Drive delivery excellence in order to achieve utmost customer satisfaction. Escalation management in close
coordination with MSPs (Managed Service Provider) & Pro Interactive local teams.
+ Was bestowed with the responsibility of studying and analyzing various downtime components and suggesting
methods for improvement and eventually supervising there implementation.

DIEBOLD SYSTEM PVT. LTD (Business Intelligence)

May 2010 – Sep 2011

+ Analyze customer needs and participates in designing the business process requirements.
+ Analyze gaps and does impact analysis after understanding customer requirements.
+ Monitor gaps in one’s own required competencies & enrolls for relevant learning to bridge gaps in competencies.
+ To ensure the committed SLA is met with the respective customers.
+ Finding process deviations, highlighting the same and taking it up with the respective department for process
improvement.

DIEBOLD SYSTEM PVT. LTD (Team Leader – ATM Operations)

Sep 2008 – Apr 2010

+ To handle team of 15 associates. Monitoring ATMs of public & private sector banks (PAN India).
+ Coordinate with the team members to solve the work related challenges and providing training and guidance to
new team members.
+ Coordinating with the field technicians and logistics services to ensure the closure of the incidents within the
service level agreement and providing timely update to the customers and management.
+ To Coordinate with different departments (Cash/ Network/ Service team).
+ Recruiting manpower for the concern departments.

INTELENET GLOBAL SERVICES PVT. LTD (Team Leader – Customer Service)

Apr 2007 – Sep 2008

+ To handle team of 28 associates. Monitoring & analyzing call flow, VDN & ACD.
+ Worked on the attendance project for the entire process. Handled absconding cases, absenteeism & attrition.
+ Arranged the motivational factor programs on the floor.
+ To conduct refresher training on weekly
basis. +EDUCATION
+ Calibration with the quality team on weekly
MASTER IN BUSINESS MANAGEMENT
2011

basis.
+ Achieving of daily and monthly targets. (AHT (Finance)
& CSAT)
Jan 2007 – Mar 2007

KANKEI RELATIONSHIP & MANAGEMENT Sikkim Manipal University

(Customer Response Executive)
2001

+ Dealing with customer enquiries, regarding

BACHELOR OF COMMERCE
mobile products. Dnyanasadhana College
Mumbai University
1998

HIGHER SECONDARY SCHOOL

ATUL ELECTRONICS CERTIFICATION
June 2001 – Dec 2006

+ Managing the retailers from different Dnyanasadhana College

regions.
Mumbai University
+ Booking orders & also do credit collection.
+ Coordinate for sales & purchase with
SECONDARY SCHOOL CERTIFICATION
1996

retailers & suppliers respectively.

ST. John The Baptist High School
Mumbai University