Kumar Gaurav

Fraud Prevention Analytics

Experienced in working for fraud risk management. Specialized in team handling along with reporting
and analysis, process excellence, quality and training. Reporting to regulators and other sections
which are link to banking sectors. Have a good banking sector knowledge along with products in use
for banking sector.

Work History Contact

2018-04 - Paytm Payments Bank, Noida Address

Current
Assistant Manager - Analytics Greater Noida West -
Fraud Prevention Team 201309 – Uttar Pradesh
 Handling all reporting’s to regulators pertaining Phone
to Fraud (FMR, CPFIR, CSIT, Cyber-Security +91-8285966039
Incidence).
E-mail
 Handling of reporting to NPCI as remitter bank
Nagar5846@gmail.com
for unauthorized electronic transactions.
LinkedIn
 Process excellence- Creating SOP and time to
https://in.linkedin.com/in/
time updating SOPs for handling of customer
kumar-gaurav-61b5b515a
complaints, monitoring of accounts, etc based on
new updates/trends/directions/advisories.
 Experienced of handing team who works to Skills
handle fraud related cases as issuer bank reported
by customers.
Team Handling
 Reporting and handling of alerts generated for
compromised Debit cards (rupay/Visa).
Advanced
 Handling of BO Escalations/legal/Leas
escalations and help nodal team to get the same Reporting To Regulators
closed with them providing proper RCA.
 Working with our internal BA team to help Advanced

creating Real Time fraud monitoring/transaction Banking Sector

decline rules based on latest fraud patterns/Modus Knowledge
Operandi.
 Worked towards various automation process to Upper intermediate
make system more effective, streamlined, less
time consumption and reduce manual efforts.
Microsoft Excel
 Worked towards automating multiple reports used
for submission to regulators.
Intermediate
  Helped developing efficient automated reporting
process (FMR) to swiftly submit requisite data to Software
regulatory authorities.
 Closely work to monitor fraud trend, check for if Salesforce - CRM
any sudden surge in any specific modus operandi
Freshdesk – CRM
fraud, regular check to monitor and detect new
fraud trends if any, work on FTS overall as issuer Hive
and also specific to top risky merchants, on basis
of geo hash, pin code, ifsc for outward
transactions etc
 Handles the monthly recon and substantial with
finance.
 Handles the customer compensation part (for
credit if required) as per defines SOP.
 Attends various seminars/meetings/summon
organized by RBI/IBA/LEA.

2016-10 - One 97 Communication, Noida

2018-03 Team Lead – Fraud Prevention - CFCC (2017 –
2018)

 Handling team of around 60+ resources

specialized in resolving customer queries
pertaining to fraud as remitter bank along
with team handing manual monitoring of
accounts based on multiple risk parameters.
 Reporting – team structure- MIS creation
 Tacking of FRT – ART – AST.
 Tracking and maintaining of Team Quality –
training part.
 Handling of social media escalations –
management escalations along with RBI
escalations. Getting them resolved by
providing required resolution and RCA.
 Taking care of team in maintaining positive
environment within team.
Senior Associate – CST (Customer handling )
and Fraud Prevention - CFCC (2016 – 2017)
  Joined the CST team where initially aligned
to handle queries related to market place –
uber -3P merchants.
 Then moved for some time to handle walk-in
customers during demonetization period.
Got appreciations from multiple walk-in
customers and by senior management as
well.
 Post implementation of fraud handling team
was moved to handle fraud related queries
and from that have stated complete
experience as Fraud Analysist.

Education

BACHELOR OF TECHNOLOGY:
Mechanical Engineering
KCC Institute of Technology and Management
– Knowledge park 2 , Greater Noida, U.P