Robotic and Intelligent Process Automations

June 2020
 What is RPA ...
• Usage of application to automate highly repetitive routine tasks which are being normally /
manually performed by knowledge workers / employees.

• Path of least resistance for business to digitize operations.

• Robotic process automation BOTs expand the value of an automation platform by completing
tasks faster, allowing employees to perform higher-value work.

• Deployment of End to End Process & basically a software to handle high volume, repeatable
tasks which can even include queries, calculations, maintenance of records & transactions
which previously humans used to perform.
 Process – Every Company should automate

• HR Services – Data entry for payroll, New hires, transfers, Time & attendance management, Recruitment, compliance
and reporting personnel administration.

• Supply Chain – Inventory management, demand and supply planning, invoicing and contract management.

• IT Services – Server & App monitoring routine maintenance along with Email processing and distribution. Batch
processing, password reset / unlock back up & restoration.

• Finance & Accounting - Procure to Pay / Order to Cash / Record to Report, vendor management, collections,
incentives claims to sales order management and Foreign exchange payments.

 Onboarding of a new customer, employee, supplier, or vendor

 Regular, cumbersome data-entry and transcribing tasks
 Day-end, month-end and year-end closing
 Consolidation and reporting
 Loan processing and handling
 Claim processing and tracking
 Customer complain processing.
RPA Case Study For Hyundai Capital (HCA)
Problem:
HCA wanted to reduce the human effort & time spent in performing complex processes having numerous business rules to perform lease
termination cases, update accounting systems, mail the invoices to the customers and send end of day reporting to the higher management.
Processes like Payment reversal, Early Termination process, Full Termination process and Extend Full Termination process are highly complex
and are prone to error when a human performs these activities. Most of the times access is restricted to auctioning team adding more work to
HCA resources.

Solution: RPA with UiPath is proposed to replace all the human effort mentioned above. Used unattended bots to process daily lease
termination cases in an entirely non-invasive automated process. The bots were designed to be easy and accessible to the servicing team who
can launch the process by sending an email to the bot.

Process Considered For RPA: Immediate Benefits:

 Obtains Auctions data in the form of a spread sheet

 Process Efficiencies (Intra/Inter Processes)
 Create Task list / Audit Trail
 Customer Satisfaction
 Terminate lease in LeasePak
 Generate final notice letter  Compliance & Traceability
 Fetch static data  Reduced Training Overhead
 Fetch dynamic data from LeasePak and complete letter  Reduced dependency on tribal knowledge
generation  Lower attrition rate
 Print and send generated letter  Cash savings realized to P&L (Operating Expenses)
 Update Audit Trail
 Update CRM system
 Payment Reversal
 Full Termination, Early Termination
 Extended Full Termination
Fintech Use Cases of leveraging RPA

• Claims Processing : - Processing insurance claims is a manual, time consuming process that is prone to
errors. Errors create delays, which creates more work, ties up employees, and leads to unhappy clients. 

Before RPA, this global insurer had to go through 26 different banks and use smart searches to ensure that
payments were being made against claims and this had to be done four days of every month. This
verification process took workers four full days to complete and included search errors, missed information,
and unpaid claims.

Since automation, the errors have been eliminated and the verification now takes only two hours, saving
thousands of full-time employee hours and increasing accuracy.

• Accounting
RPA can improve accounting reliability and reduce errors by automating manual data entry and data
gathering between different applications. This means integration between portals can take place without an
employee having to log in/out and manually entering the data.

Streamlining processes from invoicing to accounts receivable eliminates pain points at both ends of the
spectrum. And with machine learning, the abilities and usefulness of this technology will only improve over
time.
RPA Vendors
RPA Vendors Contd..
 Next step in the evolution – Intelligent Automation - Accelerating from Short-
term Wins to Long-term Strategic Business Outcomes

• AI-driven Intelligent Automation is superior to rules-driven RPA. Intelligent Automation integrates all the
capabilities found in RPA, plus adds capabilities to process automation only possible through bots that learn
and adapt to data in real-time
• Machine learning, computer vision, text analytics and NLP process unstructured data, automate tasks that
require judgment, and detect and adapt to constant change
• Predictive and prescriptive analytics help leaders plan resources and set achievable KPIs, plus help ensure
optimal operational results
• Self-managing, self-healing robots handle exceptions and reduce bot management
• Traditional, rules-driven RPA doesn’t meaningfully reduce human effort. It just changes it. Analysts may
eliminate repetitive work, but then have to spend time managing and re-training RPA bots. Intelligent
Automation improves employee engagement by reducing both
• By automating many middle- and back-office tasks connected to customer queries, companies can lower
the “average handle time”, process requests with greater accuracy, and create higher customer satisfaction
• Buyers of automation products who understand the importance of both Artificial Intelligence and RPA to
delivering superior results have two choices:
1. Point solutions that require integration of RPA and AI through APIs and web services, or
2. A single Intelligent Automation Platform that natively integrates all of the capabilities required to
automate an end-to-end process or an entire role.