Section 6 : Chapter 1

SECTION 6 : CHAPTER 1

REVENUE ASSURANCE
SYSTEMS DEVELOPMENT
(ASSEMBLING THE
BUILDING BLOCKS)

One reason revenue assurance is so difficult to manage is that revenue

assurance problems are a confusing mix of technological, organiza-
tional and operational breakdowns. Often, the biggest challenge is
determining which breakdown is responsible for what problem.

There are many ways to approach revenue assurance problems, but

almost all will have a set of information systems at their core. The
key to revenue assurance success is often being able to understand
and manipulate the data in these many information systems.

CURRENT INDUSTRY PRACTICES

IN REVENUE ASSURANCE

Just as the world of revenue assurance consists of an eclectic mix

of functions, roles and responsibilities, so too does the associ-
ated world of the information technology. One of the most critical
starting points for any revenue assurance activity is assessing and
understanding the inventory of information systems related to the
revenue assurance problem and available to solve the problem.

eXcellence in Telecommunications 319