Section 2 : Chapter 3

Synchronization

While Revenue Assurance is certainly about discovering leakage, it

is also about preventing it. One of the most effective methods of pre-
venting a leakage problem is making sure that each of the systems
along the revenue management chain, and all of the collateral sys-
tems associated with them, are in synch.

Synchronization is making sure that the reference tables, reference

values and other cross-operational information aligns as it should.
This process is necessary to assure that the revenue management
chain will run with a minimum number of errors.

Synchronization typically involves running synchronization reports

and then performing whatever activity is necessary to remedy the
uncovered problems.

Correction

Finally, one of the most difficult, least formal and most critical
revenue assurance operations is correction. Once you uncover the
reasons for leakage, correction is making sure that it does not recur.

Correction is the process that is most likely to involve considerable

management direction, major operational and system overhaul, and
a serious commitment to the integrity of the overall revenue man-
agement process.

THE REVENUE ASSURANCE ROADMAP

By combining the scope and function dimensions of the revenue as-
surance universe, we are able to create a template (or roadmap) for
the environment. This roadmap provides us with a concise snapshot
of all of the different areas that need to be included in our analysis.

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