Trimester: 3 35:Management Information Systems Module 5

MODULE 5
SHORT ANSWER TYPE QUESTIONS

1. What are Enterprise Information Systems ( EIS )?

2. What is Supply Chain Management ( SCM )?
3. Advantages of SCM?
4. What is Customer Relationship Management (CRM)?
5. What is ERP?
6. What is meant by Big 5?

LONG ANSWER TYPE QUESTIONS

1. What are main features and components of SCM?

2. Discuss the process of SCM? What are the advantages and disadvantages of SCM?
3. What are the phases of CRM? Discuss about the process of CRM?
4. What are the benefits and limitations of CRM?
5. What is the need of ERP systems? What are the main features of ERP?
6. What are the different ERP Modules? What are the benefits and limitations of ERP?
7. Write Short note of the following?
i. SAP
ii. People Soft
iii. Oracle
iv. BAAN
v. J.D.Edwards
8. Explain different phases of ERP implementation life cycle?
9. Discuss about the challenges in ERP implementation. What are the future trends in ERP
System?

KTU-MBA Saintgits Institute of Management Faculty: Cyriac Jose