Professional Documents
Culture Documents
THE FUTURE
OF SMART CITIES
& GOVERNMENT
RICHARD VAN
HOOIJDONK
1.O 6.O
BIG DATA SENSORS
PAGE 5 PAGE 11
2.O 7.O
BLOCKCHAIN VIRTUAL REALITY AND
AUGMENTED REALITY
PAGE 6
PAGE 12
3.O 8.O
ARTIFICIAL INTELLIGENCE QUANTUM COMPUTING
PAGE 8 PAGE 13
4.O 9.O
THE INTERNET OF THINGS NEUROTECH
PAGE 9 PAGE 14
5.O
DRONES
PAGE 10
BIG DATA
“Data can truly be a catalyst for a society, an economy, a country that works
for everyone.”
- J ohn M a n zo n i, th e C h i e f E xe c u t i ve o f t h e C i v il Se r v ice
Big data is the sometimes overwhelming amount of infor- develop a solution for dealing with future natural disasters
mation produced by our connected devices. If its power to and other challenges. His brainchild was a high-tech inte-
inform can be harnessed, one of its greatest advantages is grated urban command centre, the Centro de Operações
its flexibility and universal application; it can tell us a lot Preifetura do Rio de Janeiro (COR), located in the Cidade
about nearly anything, enabling better decision making. It Novo district. COR is the right system to grapple with the
stands to reason, then, that big data is affecting how we gov- city’s challenges: it shares information in real time across
ern ourselves. Rio’s thirty departments, manages emergency teams, and
directs repairs.
Big data is changing how decisions are made. Today, our
leaders are learning to ignore their instincts, relying instead The Guardian reports that the high tech integrated urban
on data and analysis. For this, big data analytics platforms command centre is placed in a single monitoring room,
are essential. where it assesses the conditions of the city in real-time,
watching everything from traffic density to the security ser-
Using big data analytics, governments can access the tor- vices. For example, the staff from the City Hall monitors the
rents of relevant information important to their daily func- level of the rivers to provide early warning of rising water
tions, and the advantages of this method of government are and react accordingly. On the other hand, the CET-Rio traf-
impressive. Access to real-time data eliminates the guess- fic agency keeps an eye on vehicle flow via the video wall,
work, letting elected officials and technocrats know what adjusting the capacity of traffic lights, letting more or less
really needs attention and why. Real-time analysis is vital; traffic pass as necessary, and contacting field agents about
emergent situations can’t wait, and crises often demand accidents as soon as they happen.
concrete, precise action.
Andrés Luque-Ayala, an urban geography researcher at
Indeed, the need for urgent information and rapid reaction Durham University, dubbed the system the “quintessential
has pressed major urban centres to innovate. One of the smart city project,” emphasising its benefits:
most densely populated cities in the world, Rio de Janeiro, “Rio has a very specific topography and local weather sys-
has managed to improve response times to disasters such tem, so COR has its own advanced monitoring systems
as flooding and landslides. Following a storm that killed installed across the city. Rio is also a place that’s histori-
68 people in 2010, Rio’s mayor, Eduardo Paes, was urged to cally been hard to govern, and it’s about to face some crunch
2.O
BLOCKCHAIN
“Building citizen trust starts with a more open government. Blockchain is a
shared, distributed ledger with multiple owners or operators. This means that
all parties on the ledger have visibility into transactions and changes that
may have been previously invisible.”
- Darc ie Pie c h o w s k i , t h e S o c i a l Me d i a & In n ovat io n Fe llo w f o r t h e C e n t e r f o r t h e Bu sin e ss o f Government
Blockchain, the technology behind Bitcoin, facilitates peer- For instance, Estonia has developed an e-residency pro-
to-peer transactions, removing the need for intermediar- gram using Blockchain technology. Potential e-residents
ies, by making the data it stores “immutable, traceable, and apply online, and if accepted, gain electronic access to the
verifiable.” Many countries have recognised the benefits of EU business environment and public e-services through
Blockchain technology. their digital identity. As an applicant, anyone can open a
ARTIFICIAL INTELLIGENCE
“Artificial intelligence (AI) is a natural fit for the smart cities movement. Just
consider the billions of data points bouncing through a maze of intertwined
city departments, magnified exponentially by all aspects of the Internet of
Things (IoT).”
- Fran k Cu titta , th e C E O & Fo u n d e r o f T h e C e n t e r f o r Glo b al Br an d in g
Awash in an ocean of data, governments the world over Moreover, AI is useful for a lot more than data analysis. Smart
have recognised the potential of artificial intelligence (AI), chatbots are a critical connection between the public and
though they’re at different stages in the race to harness the the state, driving the Department of Homeland Security’s
advantages of AI. Citizenship and Immigration Services to create a virtual
assistant, EMMA. ‘She’ responds accurately to ordinary lan-
The Deloitte Center for Government Insights points at AI’s guage, a breakthrough driven by recent advances in machine
potential to transform the ways in which the federal gov- learning and natural language processing. Additionally, this
ernment operates. Their position is that AI will reframe how virtual assistant gets smarter as she answers more ques-
the public sector functions. “For example, we can automate tions, too, learning from her own experiences. Customer
data entry with automatic handwriting recognition, han- feedback tells EMMA which answers helped, improving her
dle scheduling with planning and optimisation algorithms, ability to understand the data in a process called ‘supervised
and use speech recognition, natural language processing, learning.’
and question-answering technology to provide customer
service. Such capabilities could potentially address three Such automation could save 96.7 million work hours annu-
common pain points for government: resource constraints, ally, with potential savings of $3.3 billion a year. Those num-
paperwork burdens, and backlogs.” bers are hard for any government to ignore!
Nothing is more central to smart cities and governance when passing through an Electronic Road Pricing gantry
than the IoT. As a multidimensional asset, the IoT is recog- (ERP), he receives a fine.
nised as a means of improving pretty much any service a
city provides. Today’s IoT technologies, various data analyt- According to the consultancy group Ramboll, Copenhagen
ics platforms, and sensor-enabled services can deliver new Connecting will reap a total annual benefit of 590 million
ways to understand and analyse urban challenges. euro. This includes “an 11-32% optimised traffic flow, savings
on 2.4 million car hours, 1.7 million litres of fuel reduction,
Søren Kvist, the Senior Smart City Consultant at Copenhagen 5.5 million cubic metres of water savings and 104 million
Solutions Lab, revealed Copenhagen’s plans to build an euro worth of jobs created.”
integrated digital infrastructure, known as Copenhagen
Connecting. To become carbon neutral by 2025, and driven “Having a good infrastructure is key when we want to apply
by the need to manage an estimated 20% increase in popu- IoT and big data. If we build a state-of-the-art digital infra-
lation, Copenhagen will use real-time data to reduce traffic structure, we can build solutions for tomorrow. Copenhagen,
congestion, lower CO2 emissions, and improve the quality just like Singapore, wants to be a leading smart city in the
of life of its citizens. world,” said Kvist.
Real-time data from Wi-Fi access points mounted on street- And there are other ways to reduce traffic. Jason Pomeroy,
light poles provides information about traffic flow. Then, a Singapore-based architect, calls Amsterdam, “one of the
this data is sent to traffic management system to optimise world’s smartest cities, thanks to initiatives like ‘roboats’ – a
travel times and prevent congestion through an RFID-based fleet of autonomous delivery boats.” Pomeroy is convinced
road pricing system already adopted in Singapore to push that autonomous vehicles will “have a huge impact on the
citizens toward green transportation. world’s infrastructure,” adding that in cities like Amsterdam,
where 50% of the surface area is actually water, autonomous
This ingenuous system uses a device attached to the lower boats that can be used as bridges, as a means of transport-
right corner of the front windscreen within sight of the ing goods or as river taxis, will also be highly advantageous,
driver, providing automatic payment for road usage. If a to reduce not only pollution, but also congestion on the
vehicle owner does not have sufficient value in its CashCard streets.”
© Clean streets LA
DRONES
“Right now, drone technology is providing a competitive edge to the compa-
nies who’ve successfully adopted it,” he says. They use their equipment and
resources more efficiently, communicate better through accurate maps and
data, and now have highly quantitative means of measuring their progress
against their schedule.’’
- Chr is tia n S a n z, th e C E O o f S k yc a t c h
When drones were first introduced, they were primarily can really help the police perform their job. In fact, a recent
associated with the military, but today, their low cost and example helped to prove this point. In November 2015, the
high flexibility is giving them a ubiquitous presence in Plympton police in Devon used four DJ1 Inspire 1 drones,
daily life. equipped with high-quality cameras in collaboration with
Since drones have the potential to both solve problems and police officers and specially trained dogs to find a missing
reduce costs, it’s no wonder that the unmanned aircraft sys- person. Steve Barry, an assistant chief constable, explains
tems (UAS) industry is booming, and the number of govern- that “drones are one of a number of options that can deliver
ments recognising these benefits is increasing each year. air support both now and in the future. They have the poten-
Tom Gemmell, a shareholder at the law firm, Polsinelli, says tial to change the way we police by working with other tech-
that “Drones have been proven to be safer, reduce costs and nologies and updating traditional methods of foot and aerial
increase productivity when compared to performing the patrols.’’ Currently, twenty police departments around the
same tasks by traditional manned aircraft or ground-based UK are planning to follow Devon and Cornwall’s example by
methods.’’ Because of the potential cost savings, govern- including drones in their teams.
ment should pay more attention to identifying which areas
of their work are suitable for drone applications. Drones could also serve as helpful tools in reducing traffic
congestion, which is a big problem for cities worldwide,
Law enforcement is a clear example. In the UK, the Devon causing residents to waste both their time and money.
and Cornwall police are planning to launch a drone unit Nationwide Insurance reports that traffic jams increase fuel
to assist officers in their fight against crime. Both of these consumption, wasting 1.9 billion gallons of fuel each year.
counties lack sufficient manpower, so drones will augment But drones could fix this by monitoring specific intersec-
investigative teams. By capturing aerial photographs of tions and providing operators with real-time information or
crime scenes and searching for missing persons, drones by sending their data to smart traffic systems.
SENSORS
“In a smart city, information will increasingly be obtained directly from pur-
posefully deployed sensors or indirectly from sensors deployed for another
purpose but which gather and share useful information. With this informati-
on, freely exchanged, complex city systems can be managed in real time and,
with sufficient integration, minimise unintended consequences.’’
- Tom Ble w itt, th e d i re c t o r o f p r i n c i p a l e n g i n ee r s at U L
The global market for sensor technology is exploding as the the gathered information to a smartphone for authentica-
utility of the IoT becomes clear. Unsurprisingly, the range tion. Only then can the user unlock the phone with his fin-
of uses for sensor tech is mind boggling - from grab and go gerprint and access mobile banking. The development of
shopping to smart medical implants. such technology is an investment worth $1 million and it’s
being managed by the Ministry of Science, Information and
For instance, the Oak Ridge National Laboratory developed Communication Technology and Future Planning. They’re
a new facial recognition system intended for use on the US hoping to commercialise this technology by 2018, making
border. Their current system isn’t the best solution because mobile banking much more secure.
it requires the driver to roll down the window of his car
to be scanned properly, since the glass’s reflection might Implementation of sensor technology isn’t limited only to
adversely affect the system’s accuracy. The newly devel- an authentication system, however; it can also be used to
oped system is equipped with plenoptic cameras, enabling analyse the state of our environment. For example, Chicago
them to focus through the windshield to identify the faces issued an Array of Things initiative to solve problems such
of the occupants and driver. The implementation of this as traffic congestion, pollution, and flooding. Chicago will
system will significantly reduce waiting on the US borders. soon be equipped with hundreds of sensors all across the
For travellers, this means saying goodbye to long, hot waits city to monitor its temperature, air quality, and traffic fre-
at the border with Mexico, for instance. quency. “Analysis of downtown sensor data will help the
local business alliance understand traffic patterns on a
A haven for high-tech, South Korea is also exploring the ben- 24-by-7 and 365-day-per-year basis, so businesses can best
efits of sensor technology. According to the Korean Herald, schedule their hours to meet demand,” says Rob Mitchum,
they are developing a biometric authentication system for the communications manager for the Urban Center for
mobile banking. This technology will be much more secure Computation and Data. The data gathered from the sensors
than conventional fingerprint scanners and facial recogni- will be forwarded to its central database, and most of it will
tion systems. Biometric authentication technology is capa- be published on Chicago’s public portal.
ble of reading heart rates through a wearable and sending
When we think about virtual reality and augmented reality can now visit the Katara Cultural Village virtually and expe-
applications, most of us will first think of gaming and enter- rience it as if ‘being there’ – and will be able to not only walk
tainment. However, VR/AR is being explored by industry through the existing infrastructure and facilities, but also
and government as well. the new developments coming up, and experience it in the
most realistic way possible in scale 1:1.’’
Using VR, municipalities of all sizes can promote themselves
as tourist destinations and attract investors. For instance, AR technology has been used by the military for quite some
the Katara Cultural Village, located in Qatar, embraced VR to time. In 2003, the US Army was given a SmartCam3D aug-
advertise its current development and future construction mented reality system, providing them with an easy way to
projects. They chose VR over traditional animation to cap- locate people and places. This system combined the geo-
ture the full scale of Katara’s projects. On Katara’s request, graphic information - such as the names of streets - with
EON Reality created an immersive VR experience to prop- video footage recorded by the camera. Today, the military
erly showcase current and future construction so that the is equipped with more advanced AR technology connected
investors could feel like they’re actually walking through through its soldiers’ goggles, providing 21st century troops
the sites. with real-time information about threats.
The Public Relations & Communications Manager of the Similarly, the US army is richer for one more AR device,
Cultural Village Foundation, Malika Mohammed Al-Shraim, known as ARC4. It can be attached to the soldier’s helmet,
says that their “future customers, partners and investors enabling him to have maps of their mission and other infor-
8.O
QUANTUM COMPUTING
“Both superconducting qubits and trapped ions are very much an elite.
They’re both really good implementations, and they will both produce a
quantum computer.”
- W inf rie d H e n s in g e r, a p ro fe s s o r o f Qu a n t u m Te ch n o lo g ie s at t h e U n ive r sit y o f Su sse x
Although the idea of quantum computing has been around While not useful for every task, quantum computers will
for decades, only with recent discoveries has quantum revolutionise our information-based society. Motivated by
technology taken a step closer to feasibility. Quantum com- such predictions, governments worldwide are investing
puting is based on two key principles of quantum mechan- heavily in this technology. The UK is planning to invest
ics: quantum superposition and quantum entanglement. £270 million in the next few years, while the Australian gov-
Together, they allow quantum bits - ‘qubits’ - to process ernment promises £15 million.
complicated calculations so much faster than conventional
computers that it’s like comparing a calculator to counting A leader in quantum computing software, D-Wave Systems
on your fingers. Inc., announced that their quantum computing system will
9.O
NEUROTECH
“We are moving from a world where computing power was scarce to a place
where it now is most limitless, and where the true scarce commodity is
increasingly human attention.’’
- S ataya N a d e lla , th e C E O o f Mi c ro s o f t
Rapid advancements in neuroscience are opening new pos- fare - in which they’re used to create super soldiers - to clin-
sibilities to freely access information from the human brain. ical research and marketing, in which Google and Verizon
Neurotechnology applications vary from military and war- are using the technology to detect customer preferences.
CONCLUSION
Smart government uses the IoT to improve its decision-making and its services, leveraging the power of artificial intelligence
to get a handle on the mass of data enabled by hyperconnectivity. Our smart systems are decreasing traffic congestion and
improving our use of renewable energy, helping us be better stewards of increasingly scarce resources. And improvements
in cybersecurity like Blockchain and biometrics are making our transactions more secure. Quantum computing, however,
for all its benefits, is threatening encryption even as it makes other good things possible.
Smart cities and smart governance go hand in hand, and both rely on the highest tech to improve our lives.
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