How to Take Your Exam

ITIL® 2011: Operational Support and Analysis is Accredited by AXELOS and EXIN. As an
Authorized Training Provider Accredited by AXELOS and EXIN, GogoTraining’s ITIL® 2011:
Operational Support and Analysis course fully qualifies you to sit for the ITIL Intermediate
Qualification: Operational Support and Analysis examination given by EXIN. Course
Transcripts and Certificates of Completion come with this course and you will use these official
documents to verify that you took the required and accredited training so that you can sit for
the official exam. Exams are provided by Accredited Exam Institutes.

All GogoTraining ITIL courses come with a Training Plan to help you master the material in the
course and 2 sets of Official Sample Exams for you to take upon completion of the course and
the course exercises so you can test your knowledge. At the end of the course you will receive
a Certificate of Completion from GogoTraining. In order to be considered Certified in this area
you will need to take the Official ITIL Exam offered by an ITIL Exam Institute like EXIN.

Certification Requirements

To be eligible for the ITIL Intermediate Qualification: Operational Support and Analysis
examination, the candidate must have fulfilled the following requirements:
 At least 30 contact hours (hours of instruction, excluding breaks, with an Accredited
Training Organization (ATO) or an accredited e-learning solution) for this syllabus, as part
of a formal, approved training course/scheme.
 There is no minimum requirement but 2-4 years IT Service Management experience is
highly desirable.
 Hold the ITIL® Foundation Certificate in IT Service Management (or other appropriate
earlier ITIL and bridge qualifications) Foundation plus the bridging certificate.
It is also recommended that students should complete at least 12 hours of personal study by
reviewing the syllabus and the Service Management Practice core guideline publications
including the Operation Support and Analysis publication to prepare for the examination.

The ITIL Operational Support and Analysis Exam is an 8 question multiple choice scenario-
based exam and you may take up to 90 minutes to complete it. A passing mark is 70% or
higher. You will need to submit your completed course transcript in order to apply to take the
exam. You can do this by clicking on the Email Your Transcript link found on your ITIL
Operation Support and Analysis transcript page.

When you pass your exam you will receive 4 credits toward your ITIL Expert certification.

Tracking Credits
The ITIL Qualification Scheme introduces a modular credit system for each of the ITIL
qualifications. All modules are given a credit value, and candidates meeting the requisite entry
criteria and accumulating the required number of credits (22) can apply for ITIL Expert level of
qualification.Click here and select the Certification button to learn more about the Qualification
Scheme. Qualifications from earlier ITIL versions are also recognized within the system,
together with qualifications endorsed as complementary to the core ITIL portfolio.

Need Help Tracking Your Credits?

APMG International offers an “ITIL Credit Profiler” to advise ITIL candidates of the total credit
value they have attained within the scheme and to provide general guidance on potential
routes for further study based on candidate educational or qualification objectives. Click here to
access the ITIL Credit Profiler.

EXAM LOCATION

EXIN offers all GogoTraining students a 10% discount on all online proctored exam for this
course. You can register online, receive your 10% discount and take your exam any day or
night that works for you.To purchase your exam, click here.

When you sign up for your EXIN exam you will receive an email that explains all the details of
the exam. Here is a link that provides a quick video, information on testing, your configuration
requirements and activities for during/after the exam.

https://www.exin.com/NL/en/support/exam-locations/exin-anywhere