CORRECTIVE ACTION REPORT

QA AUDIT DEVIATIONS

STORE: _________ italiannis greenbelt

AUDIT FINDINGS ACTION PLAN

On service delayed guest acknowledgement of the staffs Proper training in guest handling

Lack of skills in handling food and beverages (eg. Proper training in food and beverage handling
Pouring of herb oil)

Poor table set-up Each server should follow the standard table set-up
and arrange all the basic needs of the guest from the
utensils, water and complementary snack

Duties and responsibilities of the staffs are not well Staffs should stay in their proper stations and focus
performed due to uncovered stations on their task

Ambiance and Schematics Unorganized bus-stand at the patio 2nd floor Immediate critical cleaning and organization

Beverages like fresh juices and shakes are produced Assign additional bartender
all away from bar patio which causes the bar at the
dining unattended

Utensils, napkins, bill folders and trays are kept in a a) Repair by loosening the sticking drawers
cabinet or drawer that is hard to pull which causes a
hard time for the servers b) Bill folders and trays can be kept in a shelf for
easier access.

On Manpower Unattended door station

Lack of servers